Contact Center: Enterprise v 9.0 Recognized for Excellence and Innovation in Multi-Channel Customer Interactions
PHOENIX, AZ--(Marketwired - Jul 31, 2014) - Enghouse Interactive (@EnghouseInterac) today announced that TMC, a global, integrated media company, has awarded Contact Center: Enterprise a 2014 Communications Solutions Product of the Year Award.
Version 9.0 of its flagship Contact Center: Enterprise (CCE) is a highly scalable multi-channel contact center solution for medium and large size enterprises that can be deployed on premise or in private and hybrid cloud configurations. CCE 9.0, the most recent iteration of this powerful resource, offers agents a new application with which to interact directly with customers, a lightweight user interface mode for lower compute- resource footprint, as well as myriad enhancements to existing features and functionality.
"We are honored by this recognition which reflects Enghouse Interactive's commitment to provide software and services that deliver great customer communications," said John Cray, Vice President of Product Management, Enghouse Interactive. "CCE 9.0 is a fine representation of how our solutions embrace the multi-channel nature of consumers' communication preferences, as it empowers organizations with the means to ensure that when a customer connects with its service, helpdesk or sales team, their needs are resolved quickly and efficiently, whether by phone, email, SMS, social media chat, IVR, or self-service web interface."
"Congratulations to Enghouse Interactive for receiving a 2014 Communications Solutions Product of the Year Award," said Rich Tehrani, CEO, TMC. "CCE -- dating back to its days as Syntellect CIM -- has demonstrated true innovation and is amongst the best solutions that facilitate voice, data and video communications brought to market in the past twelve months. I expect nothing less than continued excellence from Enghouse Interactive in 2014 and beyond."
Among enhancements and capabilities CCE 9.0:
COLLABORATION
CONNECTIVITY
TOTAL COST OF OWNERSHIP
ANALYTICS
ABOUT ENGHOUSE INTERACTIVE
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the most comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company's international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio, and Zeacom.
ABOUT TMC:
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
Contact Information:
CONTACT:
Mostafa Razzak
JMRConnect
202-904-2048
m.razzak@jmrconnect.net