New Capabilities in FinancialForce Professional Services Automation (PSA) and Financial Management Help Drive Profitability and Better Customer Experience
Mobile Features on Salesforce1 Continue to Drive Results and Productivity for ERP Customers
SAN FRANCISCO, CA--(Marketwired - Aug 19, 2014) - FinancialForce.com, a leading cloud ERP provider built on the Salesforce1 Platform, today announced FinancialForce ERP Summer '14, featuring powerful enhancements in Professional Services Automation (PSA) and Financial Management. The new versions more closely align ERP processes around customer touch points -- creating a unified, informed view of the customer journey, enabling stronger cross-planning between sales, services, HR and finance departments.
The feature-rich Summer '14 also adds a new level of mobility to the applications, allowing employees and customers alike to complete actions and finalize transactions on-the-go. Built on the Salesforce1 platform, FinancialForce ERP works seamlessly with Salesforce1 to give companies 360-degree customer views of CRM and ERP activity whether they are in the office or on the road.
"FinancialForce.com customers expect ERP to be about more than processes and keeping the books -- they expect applications to provide insight across the entire business, anytime and anywhere, and give them a competitive edge," said Doug Tilley, general manager of PSA at FinancialForce.com. "With FinancialForce ERP Summer '14 and the versatility of Salesforce1, service and sales organizations become one and are able to plan capacity as soon as potential deals hit the pipeline. This keeps them a few steps ahead."
FinancialForce PSA Summer '14
FinancialForce PSA Summer '14 extends the reach and visibility of professional services organizations (PSOs) by enabling both "bottom-up" and more forward looking resource planning. Service organizations can now estimate project revenue and cost at the task level during the sales process; becoming a part of the sales cycle and helping to increase close rates with more accurate quoting.
Additionally, FinancialForce PSA Summer '14 allows professional service organizations to weigh resource requests against opportunity close probability percentages. PSOs gain the competitive advantage to forecast resource demand beyond active projects and deep into the potential deals in the sales pipeline. In simple terms, these features help teams sell what they can deliver and deliver what they sell.
Finally, FinancialForce PSA Summer '14 introduces new resource and project planners. This new technology provides a dynamic, visual cockpit view of resource availability and project staffing, across regions, practices and groups.
"We are excited to take advantage of the new functionalities in FinancialForce PSA Summer '14. The capacity reporting enhancements and bottom-up planning will become huge difference makers at BlackBaud as they extend our services team's reach and visibility into the sales organization," said Becki Howard, senior manager of operational excellence at BlackBaud. "Planning at both the project and sales cycle stage, we have long range data to make informed decisions along with having more runway to react. When services and sales are aligned in the sales cycle, we can help drive revenue and maximize the ability to deliver successful projects. It's a win-win situation."
FinancialForce Financial Management Summer '14
FinancialForce Financial Management Summer '14 leverages the mobility and flexibility of Salesforce1. Utilizing one single mobile app, users can now review the entire spectrum of CRM and financial processes including service cases, payment history, and order status to make informed business decisions and take action on transactions while on-the-go.
Additionally, FinancialForce Financial Management Summer '14 expands capabilities for companies operating in multi-entity environments, particularly those that need to report under GAAP and IFRS. Enhancements include improved cash flow reporting, multi-currency handling and support for Australian GST.
Moving ERP Forward with Salesforce1
FinancialForce.com customers continue to surface creative and impactful ways to use FinancialForce ERP on Salesforce1. Ashoka, the largest network of social entrepreneurs with nearly 3,000 members in 70 countries, use 'Ashoka Goals' in the FinancialForce Human Capital Management (HCM) application to plan, track and execute over 1,000 enterprise goals worldwide. 'Ashoka Goals' is a tab available in the Salesforce1 mobile app. The ability to share and evaluate goals in real-time has accelerated the network's growth.
Chambers Gasket, a high-end gasket manufacturing company, utilizes Salesforce1 to gain a 360-degree view of customer data across departments. Sales and service professionals have real-time, full visibility into any customer's history, allowing credit terms to be extended more rapidly and queries to be dealt with on the spot.
FinancialForce.com delivers ERP at Customer Speed™. Built on the Salesforce1 Platform, FinancialForce ERP equips customer-centric businesses with a unified cloud platform and all the applications necessary to grow both the top and bottom line. Our Financial Management, Human Capital Management (HCM), Professional Services Automation (PSA), and Supply Chain Management (SCM) apps allow businesses to increase the speed in which they operate and be more responsive along every touch point of a customer's journey. Founded in 2009 and headquartered in San Francisco, FinancialForce.com has received funding from UNIT4 and salesforce.com.
To learn more please follow us on Twitter @FinancialForce, visit our Facebook page or visit: www.financialforce.com.
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Director of Public Relations