Complete Cloud Business Support System (BSS) for the Communications Industry Delivers Superior Omni-Channel Customer Experience on the Salesforce1 Platform
SAN FRANCISCO, CA--(Marketwired - Nov 12, 2014) - Fast growing industry cloud company Vlocity announced that Vlocity Communications 2.0 is now available. Built on the Salesforce1 Platform and tailored to the specific needs of communications and media service providers, Vlocity Communications 2.0 delivers an improved omni-channel customer experience at a lower cost of ownership versus on-premise legacy applications, non-industry specific software, or custom development.
"Vlocity Communications is a cloud-based solution designed specifically for the needs of communications and media companies, enabling them to deliver a consistent and high quality omni-channel customer experience," said Vlocity CEO and co-founder David Schmaier. "Our cloud applications enable service providers to execute more targeted marketing campaigns, capture and validate accurate quotes and orders, and address billing and service inquiries; this represents a compelling alternative to legacy on-premise BSS applications."
Building entirely on the Salesforce1 Platform, Vlocity offers modern, functionally-rich cloud and mobile solutions that embed industry best practices and business processes. Vlocity Communications delivers a series of innovative new features with v2.0 including:
Agile Customer Marketing, Sales and Support
Deliver the Perfect Order
Subscriber Order, Billing and Service Management
"Communications service providers want the benefits of cloud-based CRM & BSS solutions, but have been frustrated that available solutions don't address their unique needs," said Larry Goldman, partner, head of telecoms software research at Analysys Mason. "We encourage CSPs to evaluate cloud and mobile solutions tailored to the demands of the communications industry. Vlocity Communications brings a new approach to this space."
Vlocity Communications 2.0 is an open architecture solution built natively on the Salesforce1 Platform. It supports rapid integration with third party systems using pre-built web services and APIs. This enables service providers to leverage existing infrastructure investments and configure the solution to fit their specific requirements.
"Vlocity Communications brings deep domain expertise and a reference BSS architecture to the communications industry," said Ron Huddleston, senior vice president, global AppExchange and partner programs. "Vlocity Communications takes advantage of the latest capabilities of Salesforce1 and empowers communications companies to reach, manage and serve customers in a complete, efficient omni-channel fashion."
Vlocity Communications 2.0 is available today on the Salesforce AppExchange (https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5hsoEAB). For more information, please contact info@vlocity.com or please visit www.vlocity.com.
About Vlocity, Inc.
Vlocity is the first Industry Cloud software company to deliver multiple industry-specific applications on the Salesforce1 Platform. Vlocity Industry Cloud Apps are modern cloud and mobile software solutions that embed deep industry-specific functionality, best practices and business processes. Vlocity helps organizations dramatically improve their omni-channel customer experience at a significantly lower cost of ownership versus on-premise legacy applications, non-industry specific software, or custom development.
Based in San Francisco, Vlocity is led by executives and founders who helped build winning companies including Salesforce, NetSuite, Veeva, Guidewire, Siebel Systems and Oracle. Learn more at www.vlocity.com.
Salesforce, Salesforce1 and others are trademarks of salesforce.com, inc.
Contact Information:
Michael Azzano
Cosmo PR for Vlocity
415/596-1978
michael@cosmo-pr.com