NEEDHAM, MA--(Marketwired - Dec 17, 2014) - Enservio, Inc. today announced the release of two more videos in its award-winning "Making it Right" web series. The well-received series features one-on-one interviews with insurance claims adjusters and the extraordinary lengths they go to help customers recover from losses and arrive at satisfactory settlement.

"Claims adjusters are usually among the first responders in the wake of a crisis. As a company we wanted to honor the commitment and passion of these professionals. Adjusters have extraordinary powers to help customers restore and rebuild after suffering great loss," said Joel Makhluf, senior director of marketing for Enservio.

Similar to law enforcement and fire departments, insurance professionals are usually among the first on the scene in pursuit of helping people in their time of need. Unlike other first responders however, claims adjusters are often unrecognized and under-appreciated.

Makhluf explains, "The insurance industry is all about giving policyholders the resources they need to deal with tough situations. Insurance adjusters are very proud of helping customers so we wanted to bring their stories to light."

"Making it Right" New Episodes in Brief

"Sharing the Passion" features Rob Baker, a claims adjuster specializing in collector vehicles for American Modern Insurance Group. By sharing his customers' love for collector vehicles, Baker is passionate about delivering superior service in times of need.

"The Compliment," which will be released in early January, profiles Talitha Turner, also a claims adjuster for American Modern Insurance Group. Turner recounts the time when she was able to assist a concerned customer by relying on her past experience and knowledge of water damage clean up.

"'The Making it Right' series does a great job sharing stories from the claims adjuster front lines," said Dave McNutt, senior vice president and head of claims for American Modern. "We're proud that Talitha's and Rob's experiences could be included."

Last month the "Making it Right" series received the distinction of winning two awards. The international MarCom Awards named Enservio as a 2014 Gold Award winner, and the Interactive Media Council honored the series with an "Outstanding Achievement" award.

Enservio encourages the industry to freely share the "Making it Right" videos on websites, YouTube and other social media channels. To view the introductory trailer and all current episodes, please visit

About American Modern
American Modern is a widely recognized specialty insurance leader with more than 48 years of experience. The company delivers specialized products and services for residential property -- like mobile homes and specialty dwellings -- and for consumers in the recreational market, including owners of boats, personal watercraft, classic cars, motorcycles, ATVs and snowmobiles. The company also provides products and services to protect financial institutions and their customers. American Modern's enduring stability is reflected in its annual selection, since 1999, as one of the Ward Group's Top 50 property and casualty companies in America. It is licensed in all 50 states through six property and casualty companies, which share the A+ (superior) rating by A.M. Best of their parent, Munich Reinsurance Company. Connect with American Modern via LinkedIn (,Twitter ( and Facebook (

About Enservio, Inc.
Enservio® software and services help you solve one of the biggest issues in property insurance -- knowing what's inside an insured's home or business. This visibility helps you right-price your policies upfront, settle claims quickly and accurately, manage replacements to keep customers happy, as well as run your business more efficiently. Founded in 2004, we are headquartered in Needham, MA, with offices and professional staff across the U.S. Enservio is a strategic partner of the National Insurance Crime Bureau (NICB) in their continued fight against insurance fraud. For additional information, please visit the company's web site or call 888.567.7557. Connect with Enservio via LinkedIn (, Twitter (, and Facebook (

Enservio is a registered trademark of Enservio, Inc. All other trademarks referenced are the property of their respective holders.

Contact Information:

Media Contact:
Victor Cruz
Principal, MediaPR
(781) 990-3463