REDWOOD CITY, CA--(Marketwired - Apr 9, 2015) - Satmetrix®, the leading global provider of cloud-based solutions for managing and improving customer experience, today announced the speaker lineup, venue and agenda for its upcoming Customer Passion Net Promoter Conference ( The conference will take place June 4-5, 2015 at the historic beachfront Hotel del Coronado in San Diego, California. Satmetrix's official Net Promoter certification course, taught by the some of the world's preeminent NPS practitioners, will also be held onsite in the three days leading up to the conference (June 1-3).

Read the blog post here.

Customer Passion, the 2015 Net Promoter Conference, is the must-attend, annual Net Promoter Conference hosted by Satmetrix, the co-creators of the Net Promoter Score (NPS). Attendees will hear best-selling author and visionary marketing icon Guy Kawasaki, along with industry experts Lauren Pragoff, Jeanne Bliss, and Colin Shaw (to name just a few), who will share their unique perspectives on the future of customer experience management. In addition to this impressive lineup of customer experience (CX) luminaries, attendees will also learn through compelling case studies presented by CX practitioners from a diverse set companies including: DIRECTV, Emerson, Kronos, LPL Financial, Massage Envy Spas, Microsoft, Nuance, RagingWire, and St. Jude Children's Research Hospital.

From Satmetrix, CEO Richard Owen and Dr. Laura Brooks, co-authors of Answering the Ultimate Question: How Net Promoter Can Transform Your Business, will be on hand to lend their unrivaled expertise and experience to the proceedings. Chief Customer Officer Deborah Eastman will reprise her popular role as event emcee, Chief Product Officer Brian Curry will outline the top five things that every company needs to consider in choosing the right technology for their customer experience stack, and Head Data Scientist Brendan Rocks will illuminate findings from the recent Net Promoter Score Consumer Benchmark reports.

Conference attendees will be the first to learn all about NPS2 -- the next generation of Net Promoter practice and methodology. Drawing on more than 10 years of in-the-field experience implementing and guiding NPS practices for leading companies, Satmetrix has collaborated with the top talent in the industry to develop an updated NPS methodology that reflects current market conditions, new case studies and the latest best practices.

Additionally, attendees will:

  • Get Inspired: Attend keynotes and sessions taught by some of the most innovative customer experience and marketing thought leaders from around the world. Be inspired to challenge the status quo, innovate, and address today's market challenges. Get motivated by former Navy SEAL captains to learn how to build a world-class team and spark the passion to win.
  • Learn from Expert Practitioners: Participate in discussions on the latest trends and developments in customer experience management, and learn from practitioners who have broken through the barriers to success and are making a difference for their organizations.
  • Make an Impact: Through a number of innovative, interactive sessions, learn the strategies, best practices, and specific skills to help you maximize every customer experience opportunity and make a positive impact on your company's bottom line.
  • Have the Opportunity to Get Net Promoter Certified: Join the ranks of 5000+ Net Promoter Certified Associates worldwide by coming early (June 1-3) to attend our certification course. Attendees of our Net Promoter certification classes held in the days leading will be among the first to learn about NPS2 and will find themselves at the cutting edge of the discipline.

Conference attendees will also learn how to create, measure, and maximize great customer experiences to help build brand loyalty, increase positive word of mouth, and grow revenue. Panel discussions and breakout sessions will allow attendees to explore real-world solutions to their most challenging problems, connect with industry experts and innovators, and discover the latest trends and emerging technologies.

In addition to valuable learning experiences and inspiring main stage talks, the 2015 Net Promoter Conference will offer a number of exciting interactive sessions that will let participants roll up their sleeves and get to the heart of the matter:

  • Table talk sessions will allow attendees to choose topics they are interested in and participate in round table discussions with their peers on critical areas such as: improving response rates, customer journey mapping, employee engagement, social media, and much more. Registered participants will be able to submit topics of most interest and participate in discussions facilitated by Satmetrix Consultants.
  • Got a tough program challenge? Attendees are invited to bring their thorniest CX problem and stop by the "Genius Lab." Schedule a 30-minute consultation with Satmetrix "Geniuses" -- consultants and product specialists who will be on hand for 1:1 consultation and problem-solving sessions.
  • Find out from the Navy SEALs how to build a world-class team and spark your passion to win. Experience the uniquely empowering perspective of the Navy Seals. Former Navy Seal captains will lead participants through a game designed to connect the team-based, continuous learning, do-the-impossible mentality of SEAL Teams to the organizational discipline of Loyalty Economics.

As demonstrated by the recent across-the-board drop in NPS scores in the 2015 Satmetrix Net Promoter Score Consumer Benchmarks, customer expectations are getting higher and companies today are being forced to try even harder just to keep up. If they don't, they risk being overtaken by new, disruptive forces that are changing entire industries.

Customer Passion, the 2015 Net Promoter Conference, offers an action-packed agenda designed to help attendees take their CX program to the next level.

Reserve your spot before April 29th, and get our early-bird discount pricing.

Call for Sponsors

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About Satmetrix

Satmetrix is the leading global provider of cloud-based solutions for managing and improving overall customer experience. As co-creator of the Net Promoter® methodology, Satmetrix combines unrivaled NPS expertise with a powerful, yet cost-effective SaaS-based software solution to provide continuous, actionable, 360-degree customer insights. Leading organizations of all sizes and across multiple industries use Satmetrix solutions to drive customer retention, improve customer affinity and maximize positive word-of-mouth to deliver overall improvements in customer lifetime value. With more than 1,000 deployments in 40+ languages, Satmetrix provides a holistic view of the customer experience and the necessary expertise to help accelerate customer experience program success.

NPS®, Net Promoter® and Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld. | Twitter: @Satmetrix | LinkedIn @Satmetrix

Contact Information:

Media Contact:

Josh Danson

(650) 227-8332