PLANO, TX--(Marketwired - Apr 16, 2015) - The Pharmacy Benefit Management Institute (PBMI) released the results of its 2015 PBM Customer Satisfaction Survey today. This survey was completed by 421 U.S. plan sponsors representing 96.6 million members. This year's report includes responses to new questions around financial reporting for both the pharmacy and medical benefit.
Since 1995, PBMI has conducted this survey as part of its mission to study best practices and drive process improvement in the PBM industry. Pharmacy benefits have become a key component of health coverage, plan sponsors and other stakeholders can use this report to make informed decisions.
"Plan sponsors considering which PBM fits their unique needs and priorities will benefit from the breadth and depth of information presented in the Customer Satisfaction Report," said Dr. Sharon Frazee, Vice President of Research and Education for PBMI.
The following are key highlights from the report:
The 2015 PBM Customer Satisfaction Report is available in electronic format for purchase. This year's report includes profiles for 11 PBMs.
Upcoming Webinar
PBMI will host a webinar to discuss the results of this survey on Tuesday, May 5, 2015 at 1:30 pm Eastern. A free copy of the report will be given to webinar registrants.
About The Pharmacy Benefit Management Institute (PBMI)
The Pharmacy Benefit Management Institute provides research and education to help health care benefit executives work with pharmacy benefit managers (PBMs) and other professionals to design prescription drug benefit programs. For PBMI news, visit www.pbmi.com.
Contact Information:
Press Release Contact
Julie Blackman
PBMI
480-730-0814