SANTA CLARA, CA--(Marketwired - Apr 23, 2015) - Glassbeam will be showcasing machine data analytics solutions for support at TSIA Technology Service World Conference.

Who:  
Glassbeam, Inc., the machine data analytics company that provides actionable intelligence around the Internet of Things.

What:
Glassbeam will showcase its machine data analytic solutions for Support -- including its recently-launched machine learning capabilities to predict the quality of experience (QoE) for users -- at the TSIA spring Technology Service World (TSW) Best Practices conference at booth #30.

Bringing structure and meaning to data from any connected device, Glassbeam provides actionable intelligence to the Internet of Things. Glassbeam's next generation cloud-based analytics platform is designed to organize and analyze multi-structured data, delivering powerful product and customer intelligence across the entire enterprise.

Glassbeam product analytics enables lower costs, higher revenue and improved customer satisfaction. Using Glassbeam, organizations can:

• Provide proactive and predictive resolution to customer issues, improving customer retention and lowering support delivery costs.
• Create new monetized professional services to advise customers on performance-related issues
• Aggregate product behavior across the entire installed base to enhance product quality, and get market intelligence for sales and marketing purposes.

In addition, Glassbeam and TSIA will co-release a new industry report on customer support technology and distribute it at booth #30.

Why:
The annual TSW Best Practices conference provides an unrivaled source of peer learning, networking and idea sharing; empowering attendees with the information to achieve optimized operational and financial execution.

When:
May 4-6, 2015

Where:
TSIA Technology Service World (TSW) Best Practices Conference
Santa Clara Convention Center
Santa Clara, CA
Booth #30

About Glassbeam:

Glassbeam is the machine data analytics company. Bringing structure and meaning to data from any connected device, Glassbeam provides actionable intelligence around the Internet of Things. Glassbeam's next generation cloud-based analytics platform is designed to organize and analyze multi-structured data, delivering powerful product and customer intelligence for companies including IBM, HDS, Aruba Networks and Meru Networks. For more information, visit www.glassbeam.com.