Compliance With Rigorous Security Standard Adds to Growing List of Security Certifications
CHICAGO, IL--(Marketwired - Apr 23, 2015) - Mattersight Corporation (
Created by the Auditing Standards Board (ASB) of the American Institute of Certified Public Accountants (AIPCA), the SOC 2 is a respected certification that reports on controls for service organizations. It validates control systems according to stringent Trust Services Principles and Criteria around security, availability, process integrity, privacy, and confidentiality.
The SOC 2 is the latest addition to Mattersight's list of security and data protection certifications. The company also maintains PCI-DSS Level 1 Service Provider certification, and complies with a number of other security standards, including ISO 27001 and those documented in HIPAA/HITECH.
Mattersight Chief Security Officer, Brad Kilian, says that the organization's compliance with the SOC 2 further demonstrates its deep and ongoing commitment to protecting customer information. "The comprehensive approach we take toward securing client data is a critical part of the business value we drive for our clients. This new certification provides additional assurance that their data is protected consistent with current best practices."
Mattersight's mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, and Telco industries rely on Mattersight to drive customer retention, employee engagement, and operating efficiency. An independent research study documents the average return on investment for these organizations is 344%. To learn more about how Mattersight can help your company, please visit www.mattersight.com.
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