FORT LAUDERDALE, FL--(Marketwired - Oct 7, 2015) - Today at the Competitive Carriers Association (CCA) Annual Convention, Subsentio announced the nationwide rollout of Subsentio Records Production, offering mobile operators and other communications service providers (CSPs) an economical alternative to meet the growing demand for customer records by law enforcement, law firms and customers themselves.

Acquired from Neustar in June 2015, Subsentio Records Production combines automation, expertise and reliability to deliver unique value across the spectrum of CSP records requirements, all on demand. Automation speeds performance and reduces costs. Dedicated experts assist clients 24 X 7 with any record productions need, including emergencies. Reliability is grounded in a guarantee to indemnify clients from criminal sanctions and civil liability. Fully proven, the service is now available throughout the U.S.

Subsentio President and CEO Steve Bock said, "Wireless, broadband and wireline companies alike receive staggering volumes of document requests from law enforcement agencies and law firms. Our new service lets clients outsource the risk, liability and time burden of records production to Subsentio for superior results at a significant savings."

"Subsentio's dedicated team can handle any records production need in real time," said COO Martin McDermott. "Backed by principals with over 30 years of experience in law enforcement and 20 years of legal experience with privacy and security matters, the team already serves more than 100 clients -- and is now ready to take on carriers' records production needs nationwide."

Subsentio Records Production Features:

  • Rules-based automation for efficiency, accuracy and savings
  • 24x7 operations
  • Real time emergency/exigent response support
  • Law enforcement and civil attorney call management
  • Legal review and validation
  • Records retrieval, formatting, and production
  • Acts as custodian of records including court appearances and testimony
  • Operational assessment review
  • Results fully detailed with customized metrics / reports with fully auditable transparency
  • Cost recovery invoicing of law enforcement on behalf of client

Records Requests in the Millions

The types of documents that law enforcement agencies might request when pursuing an investigation range from call records to customer location data and diverse other types of information.

The demands of records production call for reviewing and validating requests by law enforcement agencies and other entities for subscriber information and related communication records, retrieving the validly-targeted records, disclosing them to the requesting parties, and storing duplicates of the disclosures in case they are needed later at trial. In addition, records must sometimes be verified by expert witness testimony in court. 

As the array of communications services grows, so does the demand for records production.

In the year ending July 2015, the nation's two largest communications service providers alone processed nearly half a million requests by state and federal law enforcement for subscriber records. Multiplied by the hundreds of other wireless, wireline, cable and broadband providers in the U.S., the count moves higher still.

With Subsentio Records Production, one of the nation's largest providers of records production service and trusted third party CALEA solutions manages records requests end-to-end.

About Subsentio
Subsentio, the CALEA Compliance Company™, provides total solutions for records production and compliance with surveillance laws including the Communications Assistance for Law Enforcement Act. Subsentio's CALEA service bureau model is unique in the industry, providing all components essential to compliance with the law, including outstanding technology, legal expertise, and direct experience in law enforcement. The company is based in Centennial, Colorado.

Contact Information:

Media contact:

Jim Crawford, for Subsentio