MILWAUKEE, Wis., Dec. 8, 2015 (GLOBE NEWSWIRE) -- via PRWEB - The stockings are hung on the chimney with care in hopes that holiday deliveries will soon be there. Santa will be on time, but retailers usually don't fare as well with late deliveries topping the list of customer service complaints, according to a new survey by ASQ, the leading authority on quality in all fields, organizations and industries.
The survey, conducted online during World Quality Month, polled more than 400 quality and customer service experts worldwide. Results indicated little disparity from country to country.
The following are top customer complaints, according to the survey:
"Returning an item is like breaking up when dating. Do it in a public place and don't make the service rep defensive,'" Goodman said. "Don't raise suspicion and be honest up front. Tell the store rep that the problem is not their fault -- this reduces their defensiveness." Goodman adds that the simplest and most important thing to do is to recognize good quality service.
About ASQ
ASQ is a global community of people dedicated to quality who share the ideas and tools that make our world work better. With millions of individual and organizational members of the community in 150 countries, ASQ has the reputation and reach to bring together the diverse quality champions who are transforming the world's corporations, organizations and communities to meet tomorrow's critical challenges. ASQ is headquartered in Milwaukee, Wisconsin, with national service centers in China, India, Mexico and a regional service center in the United Arab Emirates. Learn more about ASQ's members, mission, technologies and training at asq.org.
This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2015/12/prweb13118607.htm