BUFFALO, N.Y., Jan. 22, 2016 (GLOBE NEWSWIRE) -- Castel Communications, LLC, today announced their sponsorship of Call Center Week Winter Conference and Expo, a four-day Customer Care Experience focused upon service leadership. The event will be held January 26 - 29, at The Rosen Centre, Orlando, Florida.
Featured at the event on Thursday, January 28, 2016 at 2:45 PM will be David John, Executive Vice President of LTD Financial Services presenting hands-on experience with Castel Detect™ LIVE Speech Analytics. LTD Financial Services employs over 500 agents conducting business on behalf of the nation's largest credit grantors and debt purchasers. David’s presentation will provide case study examples as to how the immediate detection of non-compliance events are addressed and resolved by his organization all while the call is occurring. David will also discuss with the audience the necessary role Castel Detect™ LIVE Speech Analytics plays in delivering consistent customer service excellence. Learn more about David’s presentation here http://www.callcenterweekwinter.com/david-john-speaker.
In addition to sponsoring CCWW 2016, Castel will also serve as Track Chair for the event’s morning Keynote Speakers. Attendees are invited to stop at booth #410 and speak with Castel regarding speech analytics offerings, call recording and other call center solutions.
About Castel: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at http://www.castel.com/castel-info/.
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