SEATTLE, WA--(Marketwired - Feb 2, 2016) - SCI Solutions (SCI), the health industry's leading patient access and care coordination software firm, and Robert Wood Johnson Health System (RWJHS), today announced they have reached an agreement to implement SCI's technology platform to help support streamlined access to hospital and physician services, better manage medical referrals and automate insurance authorizations across all RWJHS flagship hospital campuses.

SCI's platform and services will support RWJHS as the organization develops a system-wide contact center that allows patients to access services throughout its health system with ease, enhancing the experience for patients and physicians.

"In our consumer-driven healthcare model, it's important to remember that patients are paying customers with high service expectations," said Brian Reilly, Corporate CFO and Senior Vice President of Finance, RWJHS. "By partnering with SCI Solutions, we are helping ensure that patients and referring providers can access our services easily and seamlessly, improving our chances of keeping them within the system. We are excited about the market advantages that this partnership with SCI will help us achieve."

"In order for health systems to grow outpatient volume, curtail revenue leakage and reduce unit costs, they must implement proven methods for collaborating more effectively with community providers, and make it easier for patients to access the care they need," said Joel French, SCI's CEO. "Our technology allows RWJHS to connect patients to the most appropriate appointment and location -- while also helping staff better manage capacity and utilize resources across their health system."

SCI's contract with RWJHS was signed in December following a competitive review process involving seven leading companies. Each company was evaluated against a set of stringent criteria, including nine different demonstration scenarios. SCI was selected by RWJHS based on its track record in partnering with clients to successfully centralize and automate patient access workflows across disparate locations and integrating with other core technology systems.

"We needed a technology platform that could be leveraged across the entire health system and within our core technology infrastructure," said Danielle Pieloch, Corporate Administrative Director, Access Management, RWJHS. "The SCI team was able to clearly demonstrate how its technology would integrate seamlessly with RWJHS's existing platforms -- a key success factor for this project - and make it easier for staff and physicians to coordinate patient care. I am confident that this solution will be a foundational part of our success in developing a system-wide patient access center."

The health system will also take advantage of SCI's new insurance processing and authorization services, a solution announced late last year as part of the Clarity Health acquisition. This service is embedded within SCI's patient scheduling and referral management platforms, allowing RWJHS staff to more rapidly convert referrals into insurance-approved, schedule-ready appointments. This will help ensure payment of services while delivering an enhanced provider-patient experience.

About SCI Solutions
SCI Solutions improves the health of the healthcare system by enabling provider networks to gain economic value through better community-based care coordination. By operating a cloud-based service for more than 10,000 physician practices and 700 hospitals, health systems and imaging centers, in 275 geographic markets across the United States, SCI connects health systems beyond their traditional boundaries to their community partners in ways big IT systems can't. Provider networks utilize SCI's service to coordinate patient care transitions, obtain insurance pre-authorization, schedule patients, automate referrals and manage orders. An integrated and easy-to-use business analytics toolset identifies opportunities and monitors performance. As a result, healthcare organizations experience increased outpatient revenue, better coordinated care and greater physician satisfaction. For more information, visit

About Robert Wood Johnson Health System
The Robert Wood Johnson Health System is New Jersey's premier health system of choice. Working in partnership, the system's faculty and community doctors, nurses and allied health professionals give New Jersey residents access to a breadth of specialty health care services and life-saving destination therapies found only at a handful of institutions nationwide.

The RWJ Health System boasts four acute care hospitals: RWJUH in New Brunswick and Somerville; RWJUH- Hamilton and RWJUH- Rahway and a national leader in pediatric rehabilitation: Children's Specialized Hospital, as well as five fitness and wellness centers and many retail ambulatory facilities. Patients have access to exceptional women's and children's services and expert cancer, cardiac, emergency, neurology, stroke, trauma and pediatric rehabilitation care in addition to comprehensive health and wellness programs.

The 1,733-bed system routinely captures national awards for its outstanding quality and safety. It also serves as a major economic engine for the state, earning $1.6 billion in annual revenues, while employing more than 12,000 workers and 3,250 medical staff.

Contact Information:

Collin Roberts for SCI Solutions
(206) 664-7839