Growing Latin America and Eastern Europe Footprint Supports Evolving Client Needs
NEW YORK, NY--(Marketwired - Mar 30, 2016) - CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced its opening of two new international offices supporting its business process outsourcing (BPO) services. The offices, located in Valparaíso City, Chile and Miercurea Ciuc, Romania, extend CGS's booming international BPO growth.
The announcement comes on the heels of its Israel office opening in November 2015, as well as the acquisition of BPO provider Mas Cerca in Chile in December 2015.
Computer Generated Solutions Chile S.A. (CGS Chile) is the largest technical and BPO company in Chile and has been providing BPO services in the region for over 15 years. Its new BPO office in Valparaíso City marks its seventh office in the country and will house 300 agents and support clients across several industry sectors. Additionally, CGS's newest office located in Miercurea Ciuc, Romania, is its sixth location in the country and answers the needs for European language support with a focus on Hungarian-speaking support agents.
"Our rapid international BPO expansion exemplifies the hard work of CGS's talented and dynamic team across the globe," said Phil Friedman, president and CEO, CGS. "We're very pleased to announce the opening of two new BPO offices that will support our current and future clients with high-quality outsourcing services, language support with dedicated teams and customizable solutions. The new offices in Chile and Romania will enhance our global network and continue to demonstrate our dedication to meeting client needs and answering to evolving market demands."
With a base of more than 7,000 multilingual, dedicated call center agents located throughout North America, Europe, South America and the Middle East, CGS currently supports many of the world's industry-leading brands. CGS's innovative, scalable and flexible outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS has offices across North America, Latin America, Europe, Middle East and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @CGSinc and @OutsourcingCGS and on Facebook.