NEW YORK, NY--(Marketwired - Jun 6, 2016) - CGS, a global provider of business applications, enterprise learning and outsourcing services, was named a Major Provider for CRM Business Process Outsourcing (BPO) in the Gartner CRM Vendor Guide, 2016 (May 2016) for capabilities in North America and Latin America. The guide, released by research firm Gartner, aims to assist those tasked with selecting CRM technology identify vendors in multiple categories of CRM, including BPO.

CGS's Latin America, along with North America, presence was named for the first time in the CRM Vendor Guide. According to the Gartner report, "emerging markets, particularly Latin America and Asia/Pacific, will see the strongest growth over the next five years, although from a much smaller installed and revenue base." 

"We have invested extensively in building up our BPO services globally; in particular, Central Europe, the Middle East and in the Latin America region," said CEO Phil Friedman. "It is an honor to be included in the Gartner Guide among some of the largest customer relationship management providers around the world."

In 2015, CGS announced its acquisition of the Chile-based BPO provider Mas Cerca, doubling its Chile operations to 6 offices employing more than 3,000 employees in the region. The acquisition secured CGS's dominant position supporting the healthcare, financial services and utilities industries, while furthering its presence into new verticals.

With a base of thousands of multilingual, dedicated call center agents located in North America, South America, Europe and the Middle East, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS's innovative, scalable and flexible outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting. 

About CGS
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS has offices across North America, Latin America, Europe, the Middle East and Asia. For more information, please visit and follow us on Twitter at @CGSinc and @OutsourcingCGS and on Facebook