Latest Innovations Help Organizations Find the 'True North' of Their Customer Journeys
ORLANDO, FL--(Marketwired - June 06, 2016) - International Avaya Users Group (IAUG) Engage - In a world where experience is everything, Avaya today announced its newest innovations that create true multi-touch communications capabilities with a contextual, 360 degree view of the customer. The latest innovations include new products, common client SDKs, networking and security enhancements, and a new subscription pricing model.
As 89 percent of businesses today expect to compete primarily on the basis of customer experience -- up from 36 percent just four years ago1 -- these same businesses are increasingly looking to map their customer journeys as part of the strategy to win the customer experience battle. To help in the battle, Avaya unveiled the following:
Click to Tweet: Avaya announces latest solutions for amazing #CX at IAUG ENGAGE #ExperienceIsEverything #AvayaENGAGE2016 http://bit.ly/1Yair3B
"Customer engagement technology of the past has been restricted to the domain within the contact center; however, the customer journey goes well beyond that. With today's announcements, we demonstrate Avaya's ability to collect information and unleash its potential through our latest innovations and networking technologies to guide and nurture the customer journey. The contact center of the future will create amazing experiences for both customers and the agents using the technology. This is what Avaya is delivering."
--Gary Barnett, SVP and GM, Avaya Engagement Solutions
Additional Resources
Read accompanying announcement: Avaya Unveils Oceana™: the Digital Communications Experience Solution for Customer Engagement
Attend the Aberdeen webinar: "3 Building Blocks for an Omnichannel Contact Center"
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners
Follow Avaya on Twitter, Facebook, YouTube, Flickr, and the Avaya Connected Blog
1 Predicts 2016: Excellent Customer Experiences Hinge on Continuous Digital Experiences. Gartner. December 4, 2015. Page 3.