Four Visionary Companies Honored at IAUG Global Conference 2016 in Orlando
ORLANDO, FL--(Marketwired - June 08, 2016) - International Avaya Users Group (IAUG) Engage -- Avaya and the International Avaya User Group (IAUG) today announced the winners of the 2016 Customer Innovation Awards, highlighting four companies that transformed their businesses and organizations through innovative uses of business communications and collaboration technologies.
The following award winners were announced during the IAUG awards ceremony:
Quotes
"Speed, ease and convenience is what we expect, our clients need and consumers demand. CCC Technologies and Avaya partnered to architect a system that gives us superior redundancy, improving our uptime and immediately transforming our business. Our new Avaya Aura solution is much less complex and our IVR uptime has averaged 99.89 percent -- this includes all scheduled downtime for maintenance windows."
-- Nick Keller, Senior Telecom Analyst, Fiserv
"Thanks to the Avaya technology, we have been able to positively impact both our customers' and call center agents' experiences. Today, we are able to service our customers efficiently and effectively regardless of the channel they choose to contact us. And we are providing a better customer service agent experience by effectively balancing workload through true 'next available agent' routing. This one platform has given us the flexibility to be location agnostic, giving us more options on how best to support our global customer base and to hire and maintain the best talent, such as offering work-at-home opportunities for select agents. Avaya Managed Services' proactive monitoring, extensive product knowledge and consultative methodology towards platform management provide Iron Mountain the peace of mind in knowing we are providing the best possible customer experience."
-- Jonathan Bicker, Director, Business Solutions Customer Care, Iron Mountain
"Esna Officelinx for Avaya has proven a good solution for a multi-vendor hybrid environment -- the click-to-dial, the integration with Office 365, the multiple server set, all the pieces of the platform work together seamlessly. The solution is also constantly evolving to provide us with the enhancements we're looking for, and thanks to Avaya Managed Services, we're able to operate with a lean North American IT staff."
--Bob Hall, Director of Enterprise Unified Communications, Enterprise Technology Services, Informa
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
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