Experienced customer support executive to support QASymphony's rapidly growing base of customers
ATLANTA, GA--(Marketwired - Oct 26, 2016) - QASymphony, a leader in enterprise test management software for agile teams, announces the appointment of experienced customer support executive Suzanne Dunham to Chief Customer Care Officer. In this role, Dunham will oversee the company's customer support operations and help scale the business to take on a significantly larger number of enterprises in the future.
Dunham previously held senior leadership positions at several large enterprises including Bank One, Rider Transportation Services and Northern Trust, as well as managed services provider Integrated Broadband Services (IBBS), where she worked closely with QASymphony CEO Dave Keil.
She joins QASymphony after the company completed a record-setting Q3, growing bookings 100% year-over-year and adding 60 new customers. Through this rapid growth, QASymphony has always managed to provide excellent service and support as evidenced by a recent survey that showed 96% of customers would refer QASymphony to a colleague. Dunham's focus will be to scale the customer support organization to continue providing a high level of service as the company takes on a growing number enterprise accounts.
"One of QASymphony's core values is 'Create Raving Fans'," says Dave Keil, CEO of QASymphony. "We have a fantastic base of highly satisfied customers and very low churn. Given the accelerating demand for our software among the Global 2000, we need a process to scale quickly and ensure that our customer care team continues to exceed expectations. Having worked closely with Suzanne for nearly five years at IBBS, I am confident that we could not find a better results-driven executive to lead this part of our organization."
"I am thrilled to join the experienced and talented QASymphony team," says Dunham. "I love that the company is focused on 'quality' and plan to quickly bring that same passion for quality to our customer care organization and turn all of our customers into long-term advocates for QASymphony."
QASymphony is a leading agile software company that provides enterprise test case management and exploratory testing solutions for development and QA teams. QASymphony's qTest Platform helps companies create better software by improving speed, efficiency, collaboration and analysis during the testing process. The company has over 400 customers across 20 countries including Salesforce, Barclays, Adobe, Samsung, Verizon and Office Depot. QASymphony was recently selected by Gartner as a "Cool Vendor in Application Development" and by Red Herring as a "North America Top 100 Winner". The company is headquartered in Atlanta, GA. To learn more, visit www.qasymphony.com.