SAN RAMON, Calif., Dec. 05, 2016 (GLOBE NEWSWIRE) -- Systems America, Inc., a Global information technology services company delivering a wide range of enterprise BPM and CRM services to its client base, today announced it has become a Pegasystems Registered Business Partner. Pega develops customer engagement applications available on-premises or in the cloud for marketing, sales, service, and operations. This partnership will provide Systems America with the tools and expertise to provide its global and regional clients with Pega-based technology solutions that can digitally transform their businesses.
Pega software will help Systems America clients streamline critical business processes and harness the power of disruptive technologies — mobility, enterprise data and analytics, cloud computing, and social collaboration — to gain a competitive advantage. Combined with System America’s best-practice guidance on cultural, operational and technical changes, Pega will help clients bring about continuous process improvement needed to meet increasing customer expectations across industries.
As part of this partnership, Systems America plans to launch a Center of Excellence (CoE) for Pega technology solutions to expand its BPM and CRM offerings. The CoE for Pega helps clients achieve enterprise digital transformation by bringing together a global team of experts to design, develop, test and deliver solutions for business improvement, problem resolutions and performance management.
“Organizations are under increasing pressure to deliver exceptional customer experiences while simultaneously increasing operational efficiency,” said Ken Nicolson, vice president of global alliances, Pegasystems. “With its deep IT services experience in multiple industries, Systems America will work together with Pega as our newest Registered Business Partner to deliver innovative solutions that will help clients across the globe reinvent their businesses.”
Adesh Tyagi, President for Systems America, said, “Innovations including cloud delivery and native mobility enable BPM and CRM software from companies such as Pegasystems to be available to any size organization. Systems America’s team brings the hands on experience and best practices to help customers establish a sustainable approach to incremental continual process improvement and ensure that BPM delivers the bankable benefits it promises. Organizations are looking to fundamentally change the paradigm from one where software supports their business to one where software drives their business. As a Pega Registered Business Partner and with the planned Systems America CoE focused on Pega solutions, we can help our clients plan strategically while responding nimbly and quickly to immediate issues.”
About Systems America
Systems America is a Global information technology services company with a proven track record of customer satisfaction for Global 1000 clients. Systems America helps global organizations realize their Digital Integration goals through the agile delivery of enterprise BPM and CRM solutions. With its deep technology expertise and industry knowledge, Systems America services clients across different industry sectors: Banking, Financial Services, Healthcare, Insurance, Telecommunications, Manufacturing, and High Tech, offering a range of services including Application Development and Maintenance, Infrastructure Management, and Business Process Management. For additional information about Systems America, please visit us at www.systemsamerica.com.