Third fiscal quarter highlights include:

  • Delivered Q3 revenue of $50.5 million, up 1% from the same period a year ago
  • Achieved Q3 advertising revenue of $3.2 million, up 37% from the same period a year ago
  • Improved GAAP net loss to $2.7 million from a loss of $3.1 million in the same period a year ago
  • Increased Adjusted EBITDA to $5.3 million from $5.0 million in the same period a year ago

AUSTIN, Texas, Feb. 28, 2017 (GLOBE NEWSWIRE) -- Bazaarvoice, Inc. (Nasdaq:BV) reported its financial results for the third fiscal quarter ended January 31, 2017.

“I am pleased with the overall progress we are making to transform the business, highlighted by continued improvement in our SaaS client and dollar retention, as well as 37% year over year advertising revenue growth in the third quarter," said Gene Austin, chief executive officer and president. “We are in the early stages of leveraging our three strategic assets including our CGC expertise, our growing network and our unique shopper data, and are excited that our revenue growth rates should increase next fiscal year."

Third Fiscal Quarter of 2017 Financial Details

Revenue: Bazaarvoice reported revenue of $50.5 million for the third fiscal quarter of 2017, up 1% from the third fiscal quarter of 2016, which consisted of SaaS revenue of $47.3 million and net advertising revenue of $3.2 million.

GAAP net loss and net loss per share: GAAP net loss was $2.7 million, compared to a GAAP net loss of $3.1 million for the third fiscal quarter of 2016. GAAP net loss per share was $0.03 based upon weighted average shares outstanding of 83.3 million, compared to a GAAP net loss per share of $0.04 for the third fiscal quarter of 2016 based upon weighted average shares outstanding of 81.1 million.

Adjusted EBITDA: Adjusted EBITDA for the third fiscal quarter of 2017 was $5.3 million compared to $5.0 million for the third fiscal quarter of 2016. During the first quarter of fiscal 2017 we updated our definition of Adjusted EBITDA to enhance comparability between ourselves and our peers.  For a reconciliation of Adjusted EBITDA as previously defined to Adjusted EBITDA under our updated definition refer to Note 6 of the “Selected Quarterly Financial and Operational Metrics” table contained herein.

Non-GAAP net income and earnings per share: Non-GAAP net income was $1.8 million, compared to non-GAAP net income of $1.5 million for the third fiscal quarter of 2016. Non-GAAP earnings per share was $0.02 based upon weighted average shares outstanding of 83.3 million, compared to non-GAAP earnings per share of $0.02 for the third fiscal quarter of 2016 based upon weighted average shares outstanding of 81.1 million.

Quarterly Conference Call

Bazaarvoice will host a conference call today at 4:30 p.m. Eastern Time to review the Company’s financial results for the third fiscal quarter of 2017. To access this call, dial (877) 407-3982 from the United States or (201) 493-6780 internationally. A live webcast of the conference call can be accessed from the investor relations page of Bazaarvoice’s company website at investors.bazaarvoice.com. Following the completion of the call, a recorded replay will be available on the Company’s website, and a telephone replay will be available through March 14, 2017 by dialing (844) 512-2921 from the United States or (412) 317-6671 internationally with recording access code 13654335.

About Bazaarvoice

Bazaarvoice helps brands and retailers find and reach consumers, and win them with the content they trust. Each month in the Bazaarvoice Network, more than one-half billion consumers view and share authentic consumer-generated content (CGC), including ratings and reviews as well as curated visual content, across 5,000 brand and retail websites. This visibility into shopper behavior allows Bazaarvoice to capture unique first-party data and insights that fuel our targeted advertising and personalization solutions.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices across North America and Europe. For more information, visit www.bazaarvoice.com.

Non-GAAP Financial Measures

During the first quarter of fiscal 2017 we updated our definition of Adjusted EBITDA to enhance comparability between ourselves and our peers. We define Adjusted EBITDA as GAAP net loss adjusted for stock-based expense, contingent consideration related to acquisitions, depreciation and amortization (including amortization of capitalized internal-use software development costs), restructuring charges, integration and other costs related to acquisitions, other non-business costs and benefits, income tax expense and other (income) expense, net.  Our previous definition of Adjusted EBITDA excluded amortization of capitalized internal-use software development costs from adjusted depreciation and amortization and included capitalized stock-based compensation in stock-based expense. For a reconciliation of Adjusted EBITDA as previously defined to Adjusted EBITDA under our updated definition refer to Note 6 of the “Selected Quarterly Financial and Operational Metrics” table contained herein.

Adjusted EBITDA discussed in this press release is defined as our GAAP net loss adjusted for stock-based expense, contingent consideration related to acquisitions, depreciation and amortization (including amortization of capitalized internal-use software development costs), integration and other costs related to acquisitions, other non-business costs and benefits, income tax expense and other (income) expense, net. GAAP net loss is the most comparable GAAP measure to Adjusted EBITDA.

Non-GAAP net loss, which is used to calculate non-GAAP net loss per share, is defined as our GAAP net loss, adjusted to exclude stock-based expense, contingent consideration related to acquisitions, amortization of acquired intangible assets, integration and other costs related to acquisitions, and other non-business costs and benefits along with the associated income tax effect of these adjustments.

Management presents these non-GAAP financial measures because it considers them to be important supplemental measures of core operating performance. Management uses the non-GAAP financial measures for planning purposes, including analysis of the Company’s operating performance against prior periods and the effectiveness of our business strategies, the preparation of operating budgets and to determine appropriate levels of operating and capital investments, as well as in communications with our board of directors concerning our financial performance. Management also believes that the non-GAAP financial measures provide additional insight for securities analysts and investors in evaluating the Company’s financial and operational performance without regard to items that can vary substantially from company to company depending upon their financing, capital structures, and the method by which assets were acquired. However, these non-GAAP financial measures have limitations as an analytical tool, and you should not consider them in isolation or as a substitute for analysis of our results of operations as reported under GAAP. Furthermore, these non-GAAP financial measures may not be comparable to similarly titled measures of other organizations because other organizations may not calculate these non-GAAP financial measures in the same manner. We intend to provide these non-GAAP financial measures as part of our future financial results discussions; therefore, the inclusion of these non-GAAP financial measures will provide consistency in our financial reporting. A reconciliation of these non-GAAP measures to GAAP is provided in the accompanying tables.

Forward-looking Statements

This press release contains forward-looking statements that involve substantial risks and uncertainties. All statements, other than statements of historical facts, included in this press release regarding our strategy, future operations, future financial position, future revenue, projected costs, prospects, plans, and objectives of management are forward-looking statements. The words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “plan,” “will,” “would,” “target” and similar expressions are intended to identify forward-looking statements, although not all forward-looking statements contain these identifying words. These forward-looking statements include, among other things, statements about driving future improvements in profitability, monetizing the Bazaarvoice network and driving revenue growth over the long term and other statements about management’s beliefs, intentions or goals. We may not actually achieve the expectations disclosed in the forward-looking statements, and you should not place undue reliance on our forward-looking statements. These forward-looking statements involve risks and uncertainties that could cause actual results or events to differ materially from the expectations disclosed in the forward-looking statements, including, but not limited to, our expectations regarding our revenue, expenses, sales and operations; changes in accounting standards; our ability to realize efficiencies and to execute on our strategic initiatives; our limited operating history; our ability to operate in a new and unproven market; our ability to effectively manage growth; our ability to develop and launch new products; risks associated with the uncertainty of market acceptance of our new products; our ability to retain our existing customers and satisfy their obligations and needs and upsell to existing clients; our ability to attract and retain employees; our ability to maintain pricing for our products and services; our ability to manage expansion into new vertical industries; our ability to reduce our cost structure and improve operating efficiencies;  and the effects of increased competition and commoditization of products we offer, including pricing pressure, reduced profitability or loss of market share; risks and challenges associated with international sales; our ability to successfully identify, manage and integrate potential acquisitions; the impact of the Department of Justice stipulation regarding PowerReviews on our business; and other risks and potential factors that could affect our business and financial results identified in our Form 10-K for the fiscal year ended April 30, 2016 as filed with the Securities and Exchange Commission on June 20, 2016. Additional information will also be set forth in our future quarterly reports on Form 10-Q, annual reports on Form 10-K and other filings that we make with the Securities and Exchange Commission. We do not intend and undertake no duty to release publicly any updates or revisions to any forward-looking statements contained herein.



Bazaarvoice, Inc.
Condensed Consolidated Balance Sheets
(in thousands)
(unaudited)
 
 January 31,
 2017
 April 30,
 2016
Assets   
Current assets:   
Cash and cash equivalents$38,287  $43,963 
Short-term investments45,207  50,682 
Accounts receivable, net51,624  39,597 
Prepaid expenses and other current assets9,567  8,415 
Total current assets144,685  142,657 
Property, equipment and capitalized internal-use software development costs, net29,160  31,649 
Goodwill139,155  139,155 
Acquired intangible assets, net8,190  9,607 
Other non-current assets4,003  5,214 
Total assets$325,193  $328,282 
Liabilities and stockholders’ equity   
Current liabilities:   
Accounts payable$4,775  $6,110 
Accrued expenses and other current liabilities18,314  23,167 
Revolving line of credit37,000   
Deferred revenue71,163  62,735 
Total current liabilities131,252  92,012 
Long-term liabilities:   
Revolving line of credit  42,000 
Deferred revenue less current portion2,500  2,481 
Other liabilities, long-term6,726  7,255 
Total liabilities140,478  143,748 
Commitments and contingencies   
Stockholders’ equity:   
Common stock8  8 
Additional paid-in capital450,418  437,239 
Accumulated other comprehensive loss(1,909) (878)
Accumulated deficit(263,802) (251,835)
Total stockholders’ equity184,715  184,534 
Total liabilities and stockholders’ equity$325,193  $328,282 


Bazaarvoice, Inc.
Condensed Consolidated Statements of Operations
(in thousands, except net loss per share data)
(unaudited)
 
 Three Months Ended January 31, Nine Months Ended January 31,
 2017 2016 2017 2016
Revenue$50,525  $50,255  $151,026  $149,057 
Cost of revenue19,196  18,920  56,807  57,614 
Gross profit31,329  31,335  94,219  91,443 
Operating expenses:       
Sales and marketing16,322  16,113  47,445  51,781 
Research and development9,588  10,199  30,620  31,086 
General and administrative7,299  6,940  23,609  22,821 
Restructuring charges    1,094   
Acquisition-related and other84  332  380  1,258 
Amortization of acquired intangible assets309  309  928  928 
Total operating expenses33,602  33,893  104,076  107,874 
Operating loss(2,273) (2,558) (9,857) (16,431)
Other income (expense), net:       
Interest income150  124  445  275 
Interest expense(450) (596) (1,398) (1,628)
Other expense(32) (247) (807) (553)
Total other expense, net(332) (719) (1,760) (1,906)
Loss before income taxes(2,605) (3,277) (11,617) (18,337)
Income tax expense (benefit)123  (163) 350  (127)
Net loss$(2,728) $(3,114) $(11,967) $(18,210)
Net loss per share, basic and diluted$(0.03) $(0.04) $(0.14) $(0.23)
Basic and diluted weighted average number of shares outstanding83,348  81,096  82,830  80,649 


Bazaarvoice, Inc.
Condensed Consolidated Statements of Cash Flows
(in thousands)
(unaudited)
 
 Three Months Ended January 31, Nine Months Ended January 31,
 2017 2016 2017 2016
Operating activities:       
Net loss$(2,728) $(3,114) $(11,967) $(18,210)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:       
Depreciation and amortization expense3,513  3,509  10,623  10,487 
Stock-based expense3,989  3,762  12,172  11,484 
Bad debt recovery  (326) (243) (265)
Amortization of deferred financing costs58  58  176  176 
Loss on sublease    501   
Other non-cash expense(45) 37  (172) 82 
Changes in operating assets and liabilities:       
Accounts receivable(14,129) (1,227) (11,784) 10,715 
Prepaid expenses and other current assets(301) (1,456) (815) (479)
Other non-current assets(96) (38) 862  (968)
Accounts payable1,091  (352) (1,313) 1,797 
Accrued expenses and other current liabilities(856) 870  (5,425) (5,138)
Deferred revenue8,535  4,075  8,447  225 
Other liabilities, long-term(156) 2,079  (468) 5,039 
Net cash provided by (used in) operating activities(1,125) 7,877  594  14,945 
Investing activities:       
Proceeds from sale of discontinued operations      4,501 
Purchases of property, equipment and capitalized internal-use software development costs(2,115) (9,203) (6,988) (19,422)
Purchases of short-term investments(21,855) (13,612) (36,895) (53,467)
Proceeds from maturities of short-term investments18,260  14,500  42,140  55,017 
Net cash used in investing activities(5,710) (8,315) (1,743) (13,371)
Financing activities:       
Proceeds from employee stock compensation plans573  664  1,297  2,777 
Payments on revolving line of credit    (5,000)  
Net cash provided by (used in) financing activities573  664  (3,703) 2,777 
Effect of exchange rate fluctuations on cash and cash equivalents122  (354) (824) (448)
Net change in cash and cash equivalents(6,140) (128) (5,676) 3,903 
Cash and cash equivalents at beginning of period44,427  58,072  43,963  54,041 
Cash and cash equivalents at end of period$38,287  $57,944  $38,287  $57,944 
Supplemental disclosure of non-cash investing and financing activities:       
Purchase of fixed assets recorded in accounts payable$  $318  $  $318 
Asset retirement obligation costs incurred$  $100  $  $100 
Capitalized stock-based compensation$119  $130  $365  $366 


Bazaarvoice, Inc.
Reconciliation of GAAP to Non-GAAP Financial Measures
(in thousands, except net loss per share data)
(unaudited)
 
 Three Months Ended January 31, Nine Months Ended January 31,
 2017 2016 2017 2016
Non-GAAP net income (loss) per share:       
GAAP net loss$(2,728) $(3,114) $(11,967) $(18,210)
Stock-based expense (1)3,989  3,762  12,172  11,484 
Restructuring charges (3)    1,094   
Amortization of acquired intangible assets473  473  1,418  1,418 
Acquisition-related and other expense84  332  380  1,258 
Other stock-related benefit (4)    (25)  
Non-GAAP net income (loss)$1,818  $1,453  $3,072  $(4,050)
GAAP basic and diluted shares83,348  81,096  82,830  80,649 
Non-GAAP basic and diluted net income (loss) per share$0.02  $0.02  $0.04  $(0.05)
Adjusted EBITDA:       
GAAP net loss$(2,728) $(3,114) $(11,967) $(18,210)
Stock-based expense (1)3,989  3,762  12,172  11,484 
Depreciation and amortization (2)3,513  3,512  10,623  10,490 
Restructuring charges (3)    1,094   
Acquisition-related and other expense84  332  380  1,258 
Other stock-related benefit (4)    (25)  
Income tax expense (benefit)123  (163) 350  (127)
Total other expense, net332  719  1,760  1,906 
Adjusted EBITDA$5,313  $5,048  $14,387  $6,801 
 
 (1)  During the first quarter of fiscal 2017 we updated our calculation of Adjusted EBITDA. As a result of this update prior period stock compensation amounts have been updated to conform to the current presentation. Under the new definition of Adjusted EBITDA the capitalized portion of stock-based compensation related to the capitalization of internal-use software is excluded from stock-based expense.
 
Stock-based expense includes the following:               
Cost of revenue$475  $585  $1,305  $1,664 
Sales and marketing 850   686   2,273   2,413 
Research and development 867   786   2,827   2,227 
General and administrative 1,797   1,705   5,767   5,180 
Stock-based expense$3,989  $3,762  $12,172  $11,484 
 
(2) During the first quarter of fiscal 2017 we updated our calculation of Adjusted EBITDA. As a result of this update prior period depreciation and amortization amounts have been updated to conform to the current presentation. Our new definition of Adjusted EBITDA includes amortization of capitalized internal-use software development costs in depreciation and amortization.
 
Depreciation and amortization includes the following:               
Cost of revenue$2,601  $2,559  $7,793  $7,597 
Sales and marketing 183   210   568   756 
Research and development 194   228   629   612 
General and administrative 226   206   705   597 
Amortization of acquired intangible assets 309   309   928   928 
Depreciation and amortization$3,513  $3,512  $10,623  $10,490 
                
(3) In February 2016, the Company made the decision to suspend sales of its BV Local product, reduce its cost structure to improve operating efficiencies and align resources with its growth strategies. Costs associated with these restructuring activities include workforce reductions charges, and facilities charges related to the loss recorded on the sub-lease of excess office space at the Company's headquarters.
 
(4)   Other stock-related benefit represents estimated liabilities for taxes and related items in connection with the treatment of certain equity grants. Since the estimated liability directly relates to equity grants and as stock-based expenses are consistently excluded from the non-GAAP financial measures, the Company excluded these estimated liabilities. During the nine months ended January 31, 2017, the Company recorded a benefit of $0.5 million due to a reduction in previously recorded estimated tax liabilities that have exceeded the statute of limitations. This benefit was partially offset by a $0.5 million liability related to estimated employer contributions the Company expects to make on behalf of its employees related to 401(k) deferrals on employee stock-based compensation.



Bazaarvoice, Inc.
Selected Quarterly Financial and Operational Metrics
(in thousands, except active clients and full-time employees data)
(unaudited)
 
 Three Months Ended
 Apr 30,
2015
 Jul 31,
2015
 Oct 31,
2015
 Jan 31,
2016
 Apr 30,
2016
 Jul 31,
2016
 Oct 31,
2016
 Jan 31,
2017
Revenue (1)$48,317  $48,876  $49,926  $50,255  $50,709  $50,093  $50,408  $50,525 
Cost of revenue18,148  19,548  19,146  18,920  19,253  18,756  18,855  19,196 
Gross profit30,169  29,328  30,780  31,335  31,456  31,337  31,553  31,329 
Operating expenses:               
Sales and marketing20,427  19,166  16,502  16,113  18,027  15,304  15,819  16,322 
Research and development9,880  10,533  10,354  10,199  10,391  11,073  9,959  9,588 
General and administrative7,582  8,238  7,643  6,940  7,577  8,259  8,051  7,299 
Restructuring charges        1,575  327  767   
Acquisition-related and other expense815  702  224  332  157  176  120  84 
Amortization of acquired intangible assets309  309  310  309  309  309  310  309 
Total operating expenses39,013  38,948  35,033  33,893  38,036  35,448  35,026  33,602 
Operating loss(8,844) (9,620) (4,253) (2,558) (6,580) (4,111) (3,473) (2,273)
Total other expense, net(521) (712) (475) (719) (384) (859) (569) (332)
Loss before income taxes(9,365) (10,332) (4,728) (3,277) (6,964) (4,970) (4,042) (2,605)
Income tax expense (benefit)(540) (88) 124  (163) 165  135  92  123 
Net loss$(8,825) $(10,244) $(4,852) $(3,114) $(7,129) $(5,105) $(4,134) $(2,728)
Stock-based expense (2)$3,020  $3,935  $3,787  $3,762  $3,602  $3,944  $4,239  $3,989 
Depreciation and amortization (3)3,284  3,644  3,334  3,512  3,549  3,578  3,532  3,513 
Restructuring charges (4)        1,575  327  767   
Acquisition-related and other expense815  702  224  332  157  176  120  84 
Other stock-related benefit (5)            (25)  
Income tax expense (benefit)(540) (88) 124  (163) 165  135  92  123 
Total other expense, net521  712  475  719  384  859  569  332 
Adjusted EBITDA (6)$(1,725) $(1,339) $3,092  $5,048  $2,303  $3,914  $5,160  $5,313 
Number of active clients (at period end) (7)1,331  1,337  1,360  1,383  1,399  1,397  1,412  1,456 
Full-time employees (at period end)826  834  855  817  756  766  775  777 
                        
(1)                       
Revenue includes the following:                       
SaaS$46,173  $46,830  $47,671  $47,884  $49,108  $47,799  $48,121  $47,266 
Advertising2,144  2,046  2,255  2,371  1,601  2,294  2,287  3,259 
Revenue$48,317  $48,876  $49,926  $50,255  $50,709  $50,093  $50,408  $50,525 
 
(2) During the first quarter of fiscal 2017 we updated our calculation of Adjusted EBITDA. As a result of this update prior period stock compensation amounts have been updated to conform to the current presentation. Under the new definition of Adjusted EBITDA the capitalized portion of stock-based compensation related to the capitalization of internal-use software is excluded from stock-based expense.
 
 Three Months Ended
 Apr 30,
2015
 Jul 31,
2015
 Oct 31,
2015
 Jan 31,
2016
 Apr 30,
2016
 Jul 31,
2016
 Oct 31,
2016
 Jan 31,
2017
Stock-based expense includes the following                               
Cost of revenue$  294  $  472  $  607  $  585  $  503  $  344  $  486  $  475 
Sales and marketing   950     1,084     643     686     543     580     843     850 
Research and development   614     643     798     786     769     1,053     907     867 
General and administrative   1,162     1,736     1,739     1,705     1,787     1,967     2,003     1,797 
General and administrative$3,020  $3,935  $3,787  $3,762  $3,602  $3,944  $4,239  $3,989 
 
(3) During the first quarter of fiscal 2017 we updated our calculation of Adjusted EBITDA. As a result of this update prior period depreciation and amortization amounts have been updated to conform to the current presentation. Our new definition of Adjusted EBITDA includes amortization of capitalized internal-use software development costs in depreciation and amortization.
 
 Depreciation and amortization includes the following:                                               
Cost of revenue$  2,340  $  2,558  $  2,480  $  2,559  $  2,593  $  2,592  $  2,600  $  2,601 
Sales and marketing   220     349     197     210     201     196     189     183 
Research and development   181     209     175     228     227     231     204     194 
General and administrative   234     220     171     206     219     250     229     226 
Amortization of acquired intangible assets   309     308     311     309     309     309     310     309 
Depreciation and amortization$  3,284  $  3,644  $  3,334  $  3,512  $  3,549  $  3,578  $  3,532  $  3,513 
 
(4) In February 2016, the Company made the decision to suspend sales of its BV Local product, reduce its cost structure to improve operating efficiencies and align resources with its growth strategies. Costs associated with these restructuring activities include workforce reductions charges, and facilities charges related to the loss recorded on the sub-lease of excess office space at the Company's headquarters.
 
(5) Other stock-related benefit represents estimated liabilities for taxes and related items in connection with the treatment of certain equity grants. Since the estimated liability directly relates to equity grants and as stock-based expenses are consistently excluded from the non-GAAP financial measures, the Company excluded these estimated liabilities. During the three months ended October 31, 2016, the Company recorded a benefit of $0.5 million due to a reduction in previously recorded estimated tax liabilities that have exceeded the statute of limitations. This benefit was partially offset by a $0.5 million liability related to estimated employer contributions the Company expects to make on behalf of its employees related to 401(k) deferrals on employee stock-based compensation.
 
(6) During the first quarter of fiscal 2017 we updated our calculation of Adjusted EBITDA. As a result of this update prior period depreciation and amortization amounts have been updated to conform to the current presentation. Our new definition of Adjusted EBITDA includes amortization of capitalized internal-use software development costs in depreciation and amortization and excludes capitalized stock-based compensation related to internal-use software from stock-based expense. The following table presents a reconciliation of Adjusted EBITDA as previously defined to Adjusted EBITDA under the updated definition:
 
 Three Months Ended
 Apr 30,
2015
 Jul 31,
2015
 Oct 31,
2015
 Jan 31,
2016
 Apr 30,
2016
 Jul 31,
2016
 Oct 31,
2016
 Jan 31,
2017
Adjusted EBITDA, previous definition$  (3,567) $  (3,269) $  1,135  $  3,075  $  277  $  1,874  $  3,114  $  3,259 
Add: Amortization of capitalized internal-use software development costs   1,935     2,044     2,079     2,103     2,148     2,162     2,170     2,173 
Less: Capitalized portion of stock-based compensation   (93)    (114)    (122)    (130)    (122)    (122)    (124)    (119)
Adjusted EBITDA, current definition$  (1,725) $  (1,339) $  3,092  $  5,048  $  2,303  $  3,914  $  5,160  $  5,313 
 
(7)  Beginning as of our first fiscal quarter of 2016, we define an active client as an organization for which we have a contract and the client is launched as of the last day of the quarter, and we count organizations that are closely related as one client, even if they have signed separate contractual agreements.
 
All periods prior to the first fiscal quarter of 2016 discussed in this press release or presented in the accompanying financial tables have been revised to conform to this definition of an active client.

 

Investor Relations Contact:
Linda Wells
Bazaarvoice, Inc.
415-872-3612
linda.wells@bazaarvoice.com

Media Contact:
Andy North
Bazaarvoice, Inc.
512-551-6502
andy.north@bazaarvoice.com