Companies Honored with QE Award for Verified "Extraordinary Customer Service" -- an Industry First
SAN JUAN CAPISTRANO, CA--(Marketwired - Jul 25, 2017) - America's Top 35 real estate firms based on service excellence are being honored for exceptional customer service satisfaction with an industry first -- a QE Award (pronounced "Quie") -- "that measures and independently verifies excellence in the delivery of the highest levels of customer satisfaction and service quality in real estate in North America," according to Quality Service Certification, Inc. (QSC), creators of the award.
The 2017 QE Award recognizes the Top 5 Large Companies, the Top 10 Midsize Companies and the Top 20 Small Companies, spanning 22 states, from Florida to California and Minnesota to Texas, and includes some of the most respected independent and well-known national and regional brand names.
"There is no greater honor than earning the highest ratings from our customers for the hard work of our agents touching all the bases and bringing home a fantastic service experience for every one of our clients," said Mike Pappas, President and CEO at Keyes Real Estate in South Florida. "That's why winning a QE Award from Quality Service Certification is the best award any brokerage in real estate can receive," he added.
The 2017 QE Award is based upon the results of an independent survey limited solely to buyers and sellers who were in a real estate transaction that actually closed with participating real estate companies from January 1, 2016 through December 31, 2016. Quality Service Certification, Inc. and Leading Research Corporation, San Juan Capistrano, CA administer the survey process to ensure that every past customer is surveyed, preventing agents or the company from interference or influence in any way.
The 2017 QE Award winners for the Top 5 Large Companies include:
The 2017 QE Award winners for the Top 10 Medium Companies include:
The 2017 QE Award winners for the Top 20 Small Companies include:
"At a time when consumer are seeking transparency, greater accountability, and trusted information to help them make better, more informed decisions and choices, hundreds of companies and tens of thousands of their service professionals are now electing to participate in service assessment and feedback following every transaction, which is setting a new and better standard for excellence," said Kevin C. Romito, President, Quality Service Certification, Inc.
"They're not just raising the bar for customer service; they've committed to a whole new standard knowing consumers are tired of seeing meaningless perfect reviews where every agent has a 5-star rating," Romito adds. "We believe that in a consumer-centric world the higher standard for gauging excellence in professional services should authentically measure how well each customer is served not just how much business is done."
Larry Romito, Chairman, CEO sees the new QE Award as motivation for change. "We hope the prestigious recognition of the QE Award for measurable excellence in service and satisfaction will launch a viral movement toward better customer service, transparency and accountability, where every real past customer is surveyed and all surveys are unedited. That's what QSC and the new QE Award are all about. A complete, reliable picture of customer feedback, from real past customers on issues important to prospective consumers," he added.
Romito notes that the QE Award is based upon the aggregated overall Customer Satisfaction Rating of all returned surveys of real customers where every past customer has been surveyed without selectivity, editing, deletion, cleansing or manipulation. "No other system exists in the real estate industry that can legitimately make that claim," he said, noting that "accurate, reliable, independently validated survey results of individual agents" can be accessed by visiting RatedAgent.com.
Quality Service Certification, Inc. created the QE Award to foster, encourage and recognize the highest levels of service quality and customer satisfaction. QSC with its sister company Leading Research Corporation assures the careful measurement and independent validation of service and satisfaction results.
Eligibility for the 2017 QE Award requires a minimum number of surveys sent and returned, which may be adjusted from year to year based upon market conditions and the number of participants. More than 30,000 real estate agents and 750 companies elected to participate in the customer satisfaction assessment survey process in 2016 for the 2017 QE Award.
About Quality Service Certification
Quality Service Certification, Inc., based in San Juan Capistrano, CA, provides the most accurate and valuable customer service measurement service for the real estate industry, having conducted more than 2 million customer satisfaction surveys of real estate agents. QSC offers consumers the only complete, reliable and unbiased picture of participating agents' overall and detailed customer service satisfaction history. QSC provides real estate agents the timely and detailed feedback they need to both improve and maintain their highest levels of professional service. For brokerages, QSC offers a Performance Management Platform that helps firms better influence, manage and control professional activities that they can otherwise not see -- resulting in measurably better, more satisfying and a more valued customer service experience. Founded in 2000, accurate, reliable, independently validated survey results of individual agents from QSC can be accessed by visiting RatedAgent.com.