NovuHealth Satisfaction Combines Propensity Modeling, Targeted Communications, and Intelligent Rewards to Engage Members
MINNEAPOLIS, MN--(Marketwired - Sep 6, 2017) - NovuHealth, the health care industry's leading consumer engagement company, today unveiled NovuHealth Satisfaction, the latest addition to its solution suite to help plans improve member satisfaction and overall performance. NovuHealth Satisfaction offers a unique combination of propensity modeling, personalized communications, omni-channel engagement, and intelligent rewards and incentives to help health plans proactively improve health and build positive, valuable relationships with members. With improved member satisfaction, plans can benefit from higher ratings, better retention, and, ultimately, financial success.
Consumer satisfaction plays a critical role in the success of health plans, directly impacting CAHPS and HOS scores, which account for as much as 26 percent of a plan's Star quality rating from the Centers for Medicare & Medicaid Services (CMS). Yet, influencing these scores -- and consumer satisfaction in general -- has historically been challenging for plans because organizational siloes make it difficult to deliver a personalized, consumer-centric member experience.
"The age of the empowered consumer has come to health care. As a result, people expect and demand more from their health plans. To survive and thrive in this environment, plans must deliver a better experience to meet and exceed consumer expectations," said Tom Wicka, CEO, NovuHealth. "With NovuHealth Satisfaction, we help plans jumpstart the relationship with members using incentives and intelligent engagement strategies. Engaged and satisfied consumers lead to better performing health plans -- delivering both financial success and healthier patient populations."
With NovuHealth Satisfaction, plans benefit from the following:
"Members increasingly demand a simple, empowering experience that provides value -- and also makes them feel valued. In today's world of value-based performance, consumer satisfaction is increasingly important for plans to better manage revenue and costs," said Jordan Mauer, EVP of marketing and engagement, NovuHealth. "With NovuHealth, plans can shift the focus onto our members so they are satisfied and engaged. In turn, that ensures they meet performance goals."
In addition to NovuHealth Satisfaction, the company's solution suite features a quality improvement-based product, focused on HEDIS measures, Star ratings, and risk adjustment. By expanding its product offerings to include satisfaction, NovuHealth enables health plan customers to address another essential component of improving plan performance, boosting CAHPS, HOS, and NPS scores, as well as retention rates.
NovuHealth Satisfaction will be available to customers in September 2017. To learn more, visit https://www.novu.com/corporate/engagement-solutions/.
About NovuHealth
NovuHealth is the health care industry's leading consumer engagement company. Combining performance analytics, behavior science and comprehensive technology solutions, we enable health plans to better understand, motivate and connect with members. Visit us at novu.com.
Contact Information:
Michael Fagle
NovuHealth
904-671-2693