The new service detects electrical faults and appliance malfunctions using the same high resolution data and modeling techniques of the core Sense product. The free beta service will automatically detect an increasing set of electrical problems in the home. In addition, it allows users to file an incident report following an electrical malfunction. Once submitted, Sense conducts diagnostic tests to identify the cause and provides homeowners with the findings. Homeowners can use these reports to speed up repair times and save money. Sense will use these reports to inform the ongoing development of automatic detection and expand the set of known malfunctions.
“Our homes are where we spend the most time and are typically our largest investment, and yet we know so little about how well they are functioning,” said Mike Phillips, CEO and co-founder of Sense. “High resolution energy monitoring is already being used by our customers to understand what’s going on at home and help them run more efficiently. With the launch of Sense HomeCheck, they will now be able to use Sense to make their homes safer and more reliable.”
The mission of Sense HomeCheck is to reduce the number of homes affected by electrical malfunctions by pinpointing anomalies in home energy data to diagnose problems. An estimated annual average of 45,210 reported home structure fires involving electrical failure or malfunction were reported in 2010-2014, according to the National Fire Protection Association. These fires resulted in $1.4 billion in direct property damage each year.
Sense HomeCheck inspiration
Sense HomeCheck was inspired by numerous anecdotal accounts from Sense users. In one instance, during a severe storm, several appliances and electronics were damaged when the power lines were shorted in a Sense user’s home resulting in a floating neutral. The Sense user reached out to Sense for data about the event. Using Sense data, he was able to prove that the damage was caused in part by old and faulty power lines and was able to receive compensation from his utility. The Sense data proved that the floating neutral caused significant over-voltage events on half of the circuits in his home.
Sense's mission is to make all homes intelligent by keeping people informed about what's happening in their homes, and helping to make them safer, more efficient, and more reliable. Founded in 2013 by pioneers in speech recognition, Sense uses machine learning technology to provide real-time insights on device behavior, even for those devices that are not "smart." Customers rely on Sense for a wide range of uses including checking what time their kids get home, monitoring their home appliances, determining whether they left appliances running or doors open and identifying how to reduce their energy costs. Sense is headquartered in Cambridge, Mass. To make sense of your energy, visit: https://sense.com.