MONTREAL, Jan. 09, 2018 (GLOBE NEWSWIRE) -- Salesfloor, a retail technology platform that enables customers to shop online with their local store and sales associates, today announced that it is now integrated with Salesforce Commerce Cloud, the fastest path to unified commerce. Commerce Cloud enables brands to provide personalized experiences for shoppers that span web, mobile, social and in-store. And now, as part of the world’s #1 CRM platform – Salesforce – brands can deliver completely unified experiences for customers that extend beyond commerce to include marketing, customer service and more.
Salesfloor’s integration with Commerce Cloud allows customers to connect with local associates in real time, who can answer their unique questions and give personalized recommendations. This integration helps to unify the customer experience across online and in-store touch points, ensuring a personalized experience.
With Salesfloor, retailers can also access advanced associate tools that allow store associates to serve customers online, the same way they would in-store. They can interact with customers via live chat, personalized one-to-one messages and handle appointment requests. In addition, customers also have access to store associate profiles for shop with me functionality. With these tools, retailers can provide a unified shopping experience that increases average order values, online conversions, email marketing rates and shopper loyalty.
“The future of retail is leveraging sales associates to foster a unified shopping experience, no matter which touchpoint the shopper chooses to engage with a retailer,” said Oscar Sachs, CEO and co-founder of Salesfloor. “Integrating our technology with Salesforce’s Commerce Cloud is a natural fit in order to drive Salesfloor’s goal of unifying customer experience across all commerce touchpoints.”
“Creating personalized, omnichannel experiences is now more important than ever for brands,” said Kori O’Brien, SVP, ISV Sales, Salesforce. “By leveraging the power of Commerce Cloud and the new integration from Salesfloor, customers will now be able to leverage the power of their in-store sales associates online in order to provide the same level of personalized service and drive increased sales.”
About Salesforce Commerce Cloud
The Salesforce Commerce Cloud empowers retailers to unify customer experiences across all points of commerce, including web, social, mobile and store. From shopping to fulfillment to customer service, the Commerce Cloud delivers 1-to-1 shopping experiences that consistently delight customers, driving increased engagement, loyalty and conversion. With embedded predictive intelligence and a robust partner ecosystem, the Commerce Cloud helps retailers deliver superior customer experiences for retailers, from planning to launch and beyond.
Salesforce, Commerce Cloud and others are trademarks of salesforce.com, inc.
Founded in 2013 by Oscar Sachs and Ben Rodier, Salesfloor (www.salesfloor.net) was created to address the significant void in service that shoppers experience when using a retailer's website to shop compared to when shopping in store. With Salesfloor, customers can shop online directly with the store or local sales associate, and benefit from the same high-quality experience online as they receive in store. Salesfloor currently operates from New York, Montreal and London with a team of retail executives and technologists. Retailers currently using Salesfloor's platform include Saks Fifth Avenue, Ann Taylor, Bloomingdale's, Toys "R" Us, Lord & Taylor, Harry Rosen, Kiehl's, Hudson's Bay and more.
Uproar PR for Salesfloor