NEW ORLEANS, LA--(Marketwired - January 30, 2018) - Avaya ENGAGE - Avaya (
The Avaya A.I.Connect initiative announces the following three new members:
"Avaya has a long background in artificial intelligence technologies to support the customer experience and provide service to our own customers. As new AI solutions come to market from companies like Salesforce, eGain, Sabio and others we've announced, our A.I.Connect initiative will work to bring them together so there's less effort on the part of the customer and more efficiency in delivering a explore how we can bring them together in exciting, innovative ways."
Eric Rossman, vice president, Alliances and Partnerships, Avaya
"While AI bots can add value to omnichannel customer interactions and personal assistants may help with some unified communications functions, a more comprehensive, deeper cognitive approach using AI is already beginning to have significant financial and performance impact in customer engagement settings. These solutions optimize contact center performance for the entire business, and they can enable tighter integration with marketing, line of business, and big data initiatives. In many cases, multiple AI technologies will need to be used in order to effect the real change in the customer experience organizations are striving to deliver to their customers and prospects."
Brent Kelly, Ph.D, president & principal analyst, KelCor, Inc.
About A.I. Connect
A.I. Connect is a consortium of companies dedicated to supporting and promoting the interoperability and value of artificial intelligence and machine learning within enterprise communications. Established by Avaya in 2017, the initiative creates a community of technology firms who can collaborate on creating the broadest set of technology options of AI capabilities for Avaya customers worldwide to deliver more engaging experiences to their own end customers. More information on A.I.Connect can be found at www.avaya.com/aiconnect. Technology firms interested in joining the A.I.Connect ecosystem can request consideration through firstname.lastname@example.org.
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Source: Avaya Newsroom