TOPdesk Receives Highest User Rating on “Gartner Peer Insights” in Service Management Category

The industry’s leading analyst firm names the IT service management sector’s most highly rated vendors, according to users.

Bradenton, Florida

ORLANDO, Feb. 19, 2018 (GLOBE NEWSWIRE) -- TOPdesk, a global provider of service management solutions, announces today that it has achieved one of the highest user rating amongst all ITSM solution providers reviewed by leading industry analyst firm, Gartner, in its most recent Peer Insights report.   

The Gartner website includes peer reviews of dozens of the sector’s most well-known service management software providers. Of all the major vendors reviewed, no other company (with more than 100 user reviews) received as high a satisfaction score as did TOPdesk. On the five-point scale – with “5” being the highest possible rating – TOPdesk’s IT service management solution received a user satisfaction score of 4.7.

The user reviews collected for the Gartner Peer Insights report constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.

TOPdesk US president, Nancy Van Elsacker Louisnord, said: “The latest Gartner Peer Insights score shows that TOPdesk’s users think we provide one of the best service management solutions on the market, anywhere and we couldn’t be more proud of this honor. At TOPdesk, we strive to treat our clients as though they are part of our team; their success is our success, and we remain diligent in helping everyone we work with to become more efficient while reducing operational silos. 

“We also are thankful that our users think that our solutions are world class, and that TOPdesk stands toe-to-toe with all of the more widely recognized brands in the space. This report tells us what many of our clients tell us: TOPdesk is second-to-none in providing quality service management solutions.”   

For more than 25 years, TOPdesk has helped thousands of organizations improve their service management processes, assisting businesses to optimize services by providing a user-friendly application, ITIL-verified consultants and providing comprehensive support through a continuously delivered platform.

According to Gartner’s website, “ITSM tools enable IT operations organizations, specifically infrastructure and operations managers, to better support the production environment. ITSM tools facilitate the tasks and workflows associated with the management and delivery of quality IT services. These are most heavily used by IT service desks and IT service delivery functions. Some non-infrastructure and operations departments, such as HR or facilities, adapt generic ticket-handling and workflow capabilities for their own use.”

To view the complete Gartner Peer Insights comparison, visit at:

About TOPdesk
TOPdesk develops, markets, implements and supports software that helps organizations efficiently manage the services they provide. Its mission is to create a user-friendly and affordable service management solution for every type of organization. Whether this concerns IT, facilities management, HR, service desk or service support, TOPdesk helps organizations support their employees, customers, consumers and citizens. Its software is for organizations of all sizes, from small businesses to large multinationals, and is available as a local installation or Software as a Service. Because of the modular structure of the application, a TOPdesk solution can be tailored to every organization’s needs.

TOPdesk has nine branches worldwide: in the Netherlands (global headquarters), UK, Belgium, Germany, Hungary, Denmark, Norway, US, Brazil and Canada.; @TOPdesk



A photo accompanying this announcement is available at


A photo accompanying this announcement is available at

Nancy Van Elsacker Louisnord

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