Safeware Identifies the Top Three Common Causes of Furniture Claims

With an influx of new furniture purchases in the midst of tax season, Safeware cautions consumers on frequent defects and mishaps.


Dublin, Ohio, March 01, 2018 (GLOBE NEWSWIRE) -- As spring approaches and furniture buyers are looking for the best deals, Safeware, a leading provider of product protection and extended warranty solutions, recently analyzed the most common categories of furniture claims. Data indicates that three major categories dominate furniture repairs: mechanical failure, pet damage, and damage from non-liquids.

From broken sofa springs to damaged leg rests, mechanical failure topped the list for the most common type of furniture claim at nearly twenty percent of reported incidents. These failures can occur at any time, and have some surprising outcomes. One customer in Augusta, Georgia sat down on his new couch and was startled by a loud popping sound which resulted in the man finding himself tossed to one side due to broken springs.

“As consumers purchase new furniture for their home, these additions become subject to a variety of different types of damage,” says Safeware’s Chief Executive Officer, Bryan Schutjer. “At Safeware, we leverage data and our business intelligence team to continually monitor trends and translate that into the coverage most needed by our customers.”

Claims related to pet damage came in second overall and are, on average, the costliest to repair. Another unfortunate scenario occurred when a customer went on vacation with friends for a long weekend and came back to discover their couch had been covered top to bottom in mud and fur from their dog who clearly was upset at their absence. According to the American Pet Products Association™, over 85 million Americans own a pet, so it’s no surprise that pet damage ranks among the most common type of claim. 

Coming in at a respectable third is accidental damage from non-liquids. This includes single-event damage such as rips, tears, and punctures. Examples of this type of claim are wide-ranging including damage from pens, utensils, tools, and children’s toys.

Regardless of the cause of damage, from freak accidents to excitable furry friends, Safeware proudly offers the most robust protection plans in the furniture industry. For consumers who recently received their tax returns and are looking to update their furniture, it’s important to recognize the potential damage and failure that can occur in order to protect their wallets from future out-of-pocket expenses.

About Safeware

Having pioneered the technology insurance industry in 1982, Safeware is now one of the most recognized names in product protection. Safeware’s innovative approach to insurance and extended warranty solutions has propelled the company into multiple industries including education, corporate technology, fitness, furniture and appliances. By allowing partners to customize coverage based on their unique needs, Safeware provides best-in-class programs allowing customers to own their products with confidence.

Learn more about Safeware online at or by calling 1.800.800.1492.


A photo accompanying this announcement is available at

A photo accompanying this announcement is available at

With more consumers purchasing furniture in the midst of tax season, Safeware looked at the most common types of furniture claims.

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