SAN FRANCISCO, March 05, 2018 (GLOBE NEWSWIRE) -- Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, today reveals more than 100 announcements from industry leading companies. Each company will showcase their newest solutions in the Expo Hall Monday - Wednesday of the event, providing an exclusive opportunity for attendees to experience a first-hand look at the latest innovations impacting the industry.
Enterprise Connect 2018 will take place March 12-15 at the Gaylord Palms in Orlando, FL. For more information to register, please visit: enterpriseconnect.com/orlando/.
“Each exhibiting company plays a unique role in transforming the enterprise communications industry through cutting-edge systems, software, services and applications,” said Eric Krapf, General Manager and Program Co-Chair, Enterprise Connect. “We’re pleased to provide these companies a platform to display their newest technologies and demonstrate the innovation represented in their products and services.”
Enterprise Connect 2018 Exhibitor News:
8x8 (booth 506) will unveil new capabilities to help enterprises unify employee and customer engagement and demonstrate how 8x8 is infusing AI, machine learning and analytics into its cloud communications, collaboration and contact center platform to provide companies with actionable insights.
Aceyus (booth 1636) will present state-of-the-art dashboards that use innovative techniques to deliver visibility into contact center operations at a glance. These dashboards are easy to build and modify, so they can monitor all contact center channels from a single interface.
ADDASOUND (booth 1543) will launch its newest line of Crystal Series Wired Quick Disconnect and USB Headsets. The Advanced Noise Cancelling Technology of the 2731, 2732, 2831, 2832 Quick Disconnect and SR2871, SR2872, SR2831, SR2832 USB Headsets have all passed the Avaya DevConnect compliance testing.
Advanced Network Devices (booth 1337) will feature its New Outdoor IP Sign. Readable at long distances, this new product will significantly extend the visual reach of a mass notification system (MNS).
Altocloud (booth 2308) will showcase its customer journey analytics with digital messaging at Enterprise Connect 2018. They will demonstrate their updated ‘lead by outcome’ scoring, which brings together machine learning and customer journey analytics.
AppNeta (booth 1039) will showcase its SaaS-based application and network performance monitoring platform designed for the distributed, cloud-connected enterprise. This platform allows IT and Network Ops team to continuously monitor UCaaS end-user experience in a lightweight way for every user and location, even into cloud and SaaS provider networks.
Aria Solutions (booth 2226) will showcase their newest offering, Legato, a deep integration between Amazon Connect and Salesforce enabling sophisticated contact center capabilities. In addition, they will also highlight Aria’s Visualizer, a Genesys analytics application, with an intuitive and visual interface that helps improve operations and customer experience.
Arkadin Cloud Communications (booth 1832) will launch their new Unified Communications business line Cloud Transformation Services. ACTS provides consulting, delivery and operational managed services to transform Office 365 into an enterprise phone system with flexible and global deployment options.
Arrow Systems Integration (booth 1013) is excited to discuss the recent announcement of its acquisition by ConvergeOne and will showcase its contact center, collaboration, and IT-enabled solutions.
AudioCodes (booth 707) will feature a portfolio of innovative products including new Microsoft Teams devices, refreshed One Voice Operations Center software, advanced universal CPE (uCPE) devices for service providers and our new voice.ai solutions at Enterprise Connect 2018.
AVST (booth 1413), an XMedius company, will showcase its latest versions of the CX-E Unified Communications, XMediusFAX, and Secure File Exchange solutions. All can be deployed on-premises or via the cloud. These enterprise-grade communications applications leverage and enhance the value of existing and evolving IT infrastructures.
Bandwidth (booth 201) will unveil its new business messaging suite that will introduce a better way to deliver text messages at massive scale. This new suite of messaging products has been custom designed to support the enterprise messaging products of the future.
Barco (booth 1533) will showcase its flagship and enterprise ClickShare and wePresent systems designed to facilitate knowledge-sharing in today’s meeting rooms, as well as its enterprise-wide AV control software, Overture. Overture simplifies control of networked devices in multiple locations across the enterprise.
BlueJeans Network (booth 1827) will demo its core products (BlueJeans Meetings, BlueJeans Events and BlueJeans Rooms) as well as recent integrations to other applications and platforms including demos with Dolby Conference Phones, Microsoft Teams, Polycom, and Workplace by Facebook, at Enterprise Connect 2018.
BroadSoft (booth 2213) announces findings of its Cloud Collaboration Survey of 1000 global IT decision makers. Results indicate 74% of businesses plan to adopt cloud communication within 24 months. It reveals why cloud UC is pivotal to business digital transformation strategies, and what enterprises are looking for in a future-proof solution.
CaféX (booth 1432) will showcase Live Assist for Microsoft Dynamics 365, offering AI, chatbot, co-browse, and video capabilities – all in a single pane of glass and integrated throughout the enterprise. Live Assist enhances the power of CRM and brings enterprise employees, teams, and customers together through frictionless digital engagement.
Call Journey (booth 1442) will announce its Global Speech Analytics Partnership with Genesys, streamlining the process of obtaining valuable information from phone conversations. The solution's interface will be provided eMite, facilitating quick access to relevant, actionable data.
callstats.io (booth 743) will unveil new AI-assisted features for WebRTC to deliver the best quality media anywhere in the world. In addition, CALLSTATS I/O recently announced a new objective quality metric for video communications.
CallTrackingMetrics (booth 1639) will provide a sneak peek of its new custom Softphone and mobile app at Enterprise Connect 2018. CallTrackingMetrics will be showcasing its communication analytics tools and demonstrating how they help businesses around the globe connect with the right customers at the right time– increasing conversions and improving customer experience.
Comcast Business (booth 1507) will showcase the latest enhancements to its cloud-based phone service, Business VoiceEdge. The latest enhancements to Comcast Business's voice platform are aimed at making life easier for customers initiating conference calls from their desktop computers or mobile devices, with seamless connectivity to the Comcast Voice Network.
Conduit Global (booth 1737) will be showcasing its 100% up-time, award-winning cloud communications platforms. Designed for resiliency and scalability, Conduit Global’s platforms are in use by customer experience agents worldwide and help enterprises grow by enabling digital transformation through emerging technologies including AI, Robotics, IoT and Natural Language Processing.
Content Guru (booth 1642) will demonstrate the multi-award-winning Cloud Contact Center and Customer Engagement capabilities of its omni-channel storm® platform. storm delivers multi-channel (SMS, web chat, voice, email, WebRTC) contact center routing and integration with virtually any third-party system.
ConvergeOne (booth 827) and the newly acquired Arrow Systems Integration will showcase their IT-enabled solutions including desktop video, system monitoring, cloud services, and digital experience automation at Enterprise Connect 2018.
CounterPath Corporation (booth 1333) will introduce its new cloud-based Stretto Collaboration solution. A highly secure, customizable, standards-based solution that builds on CounterPath’s software-as-a-service strategy, Stretto Collaboration seamlessly integrates HD voice and video, messaging, and presence with collaboration over any network, from any device, anywhere.
CXtec (booth 1400) will demonstrate how customers can redefine their IT strategy by utilizing the company’s new complete life cycle management program. The program utilizes four key areas within the cycle, hardware, maintenance, services and asset disposition. All can be accessed from any point within the cycle.
CyberData (booth 1536) will showcase a new line of SIP Secure Access Control endpoints, SIP Video Intercoms, a new Multicast Microphone and a new line of Ruggedized Industrial VoIP Phones in addition to their vast line of SIP-enabled IP endpoints for the VoIP market.
CyberLink Corp. - U Apps (booth 2311) will showcase its latest development, U – a unified web communication app for online meetings, presentations and instant messaging at Enterprise Connect 2018. U helps connect with teams and customers as easily as with social apps.
Cyviz (booth 1527) will demonstrate a new approach to connectivity and collaboration with Cyviz Easy Connect. Built on standard browser technology with enterprise-grade security, it allows users to display the content of their computer in the physical room or remotely. It offers seamless experience with server-based technology for easy upgrades and remote support.
eGain (booth 2203) will present how a leading telco improved First-Contact Resolution (FCR) by 23% and Net Promoter Score (NPS) by 20%, while reducing time to competency by 50% across 10,000 contact center agents and 550 retail stores, using eGain’s award-winning Artificial Intelligence (AI) solution—eGain AI™.
Electronics and Telecommunications Research Institute (booth 1837) will introduce web-based Teleconference System and Super Multi-view Service. Web-based teleconference System supports P2P and MCU mode which is based on GPU video encoding/decoding technology. Super Multi-view Service provides glassless 3D contents with real-time multiple view interpolation and integration.
Embrava (booth 533) announces the new Embrava Nameplate - a fully automated dynamic nameplate solution with a built-in status light. The Embrava Nameplate is ideal for agile workspaces and is designed to foster a familiar team environment and avoid the creation of an anonymous workplace in these transient agile environments.
Five9 (booth 1204) will showcase the Virtual Contact Center enabling Digital Transformation for large enterprises at Enterprise Connect 2018.
FreeConferenceCall.com For Business™ (booth 1532) will demo StartMeeting®, an enterprise-grade conferencing and collaboration service that includes: HD audio, video and screen sharing for up to 1,000 participants, complemented by white-label services, 24/7 customer support, enterprise account management teams, consolidated billing, customized user analytic reports, employee rollout and training.
GAI-Tronics Corporation (booth 1839) introduces its UAP SmartController. In addition to providing facility SMART device control (lighting, temperature, access), the SmartController will also provide SIP telephone, public address, multi-channel intercom and point-to-point audio/video communications.
Gridspace (booth 1436) will unveil Gridspace Sift, a next-generation conversation management platform for real-time capture, machine transcription and analytics. Built and deployed for two leading financial service firms, Gridspace Sift, the newest speech product from Stanford Research Institute, is now available to the mainstream contact center market.
Highfive (booth 206), building off a recent $32M Series C funding round and distribution deal with Dimension Data, will announce a new collaboration platform optimized for enterprise. Customers will benefit from a deepened relationship with Dolby Voice and new features, including interoperability, focused on building a connected workplace culture.
IBM (booth 1732) introduces IBM Watson Workspace Plus, which features friction-less video meetings within spaces powered by Zoom. The solution also leverages AI to help teams focus, take action from the conversation, and solve business problems faster.
Impact Technologies (booth 1106) will showcase Traffic Analyst, a network capacity planning and cost analysis solution to eliminate design guesswork and elevate negotiating power with service providers. Critical to purchasing the right quantity of CCPs, Traffic Analyst knows how many simultaneous calls you have today and will need next year.
Inference Solutions will launch its messaging (SMS) virtual agent task library, adding to the existing voice library. New Survey, Appointment Reminder, Alert Signup and Mass Alert tasks can be deployed in minutes. Run with your own Inference Virtual Agents at any scale, or quickly adapt to your needs without coding.
Intel (booth 1419) will demonstrate the interoperability of Intel Unite®. A wireless collaboration solution for quick meeting starts and easy content sharing, its extensibility enables new and innovative meeting experiences. From a PIN-less meeting join to automatically connecting to a meeting through a badge reader, the potential is limitless.
IntelePeer (booth 838) will showcase its Atmosphere® Voice Services for Cisco Business Edition 4000. Ideal for SMBs, this solution delivers the benefits of cloud-based communications through a premises-based device with simplified management. IntelePeer will also announce an SMS application to further enhance critical business communications and improve the customer experience.
iOFFICE (booth 1300) will showcase OFFICE HUMMINGBIRD, the first Employee Experience (EX) solution allowing employees to find, request, use and reserve the spaces, information, people, and events they need while automatically collecting business intelligence. 100% SaaS and available mobile app, HUMMINGBIRD integrates with workplace platforms to help facilities and IT leaders to elevate their EX.
Kollective Technology, Inc. (booth 833) will showcase its software-defined network, helping businesses to deliver video and install the latest software upgrades en masse. Kollective will use its presence at the show to champion the 'Everywhere CEO', helping organizations reach global locations and remote workers through its large-scale enterprise video delivery network.
Lenovo (booth 901) will showcase the newly available ThinkSmart Hub 500 all-in-one conferencing solution. Developed through a partnership with Microsoft, Lenovo will demonstrate how the purpose-built Hub 500 will help customers improve their Skype for Business/Microsoft Teams meetings and collaboration experiences by reducing meeting start times and simplifying meeting management.
Logitech (booth 807) will showcase a new expansion kit for its SmartDock Skype Room System solution. Logitech SmartDock Flex streamlines AV, data, and power cables to a single CAT6 cable, and provides pass through access to the room’s AV equipment for use with most any meeting and webinar service.
LoopUp (booth 1139) will showcase its remote meetings tool built to enhance business collaborations and alleviate the common pains of dial-in conference calls. With this tool, users are guided to a simplified and secure visual interface where they always have visibility into 'who just joined' and 'who's speaking.'
Martello Technologies (booth 739) announces the launch of a unique offering that teams cloud-ready SD-WAN capabilities with unified communications (UC) performance management software. Our solution monitors, manages and optimizes the performance of UC networks for service providers and enterprises in one cost-effective solution.
Masergy (booth 1119) will announce its new automation tool to streamline the task of UCaaS user provisioning. The tool is managed from existing business applications so IT managers don’t have to use multiple administration portals. Booth demos will also feature omni-channel Cloud Contact Center, Contextual Communications, WebRTC, and SD-WAN.
Mavenir (booth 1427) debuts at Enterprise Connect with an industry-first, mobile-native UCC offering that enables communication service providers to address the under-served SOHO/SMB communications and collaboration market by delivering a consumer-like, frictionless experience that leverages mobile networks reliability and guaranteed quality for professionals always on the go.
MediaPlatform, Inc. (booth 1236) will showcase updates to its integration with Microsoft’s Skype for Business. This update enables video meetings to audiences of over 10,000 live concurrent viewers and management of recordings in a secure and searchable online portal.
Mersive Technologies (booth 927) will demo its flagship wireless presentation and team collaboration solution, Solstice, which allows users to share content wirelessly from laptops and mobile devices to meeting room displays. Mersive will also preview Solstice Kepler, the soon-to-be launched cloud-based monitoring and meeting analytics service.
MiaRec (booth 2227) will showcase its award-winning Workforce Optimization Suite that includes Call Recording, Speech Analytics, Screen Capture and Agent Evaluation. Also featured is the new advanced reporting tool for contact centers.
Mitel (booth 519) will debut its rebranded, integrated portfolio of cloud and on-site solutions. The portfolio offers businesses a wide range of options for communicating and collaborating seamlessly, including the ability to leverage existing assets and combine them with the benefits of the cloud to access innovative applications and advanced productivity tools.
Monet Software (booth 1638) will showcase its new solution, Monet Workforce Management for Salesforce® that integrates seamlessly with Salesforce Service Cloud or Sales Cloud case management systems. The all-in-one solution for all interaction channels gives agents greater visibility and empowerment and therefore boosts their efficiency.
movingimage (booth 1738) will showcase its cloud-based solution at Enterprise Connect 2018. This centralized platform enables companies to efficiently manage and stream video assets for customers, partners, and employees on any device. The platform seamlessly integrates into existing IT landscapes, like CMS, Digital Asset, and Product Information Management - guaranteeing the highest security standards.
Mutare (booth 121) will showcase its business-grade solution that enables two-way employee-to-customer text message conversations for businesses. Using Mutare’s Enterprise Text application, individuals or employee teams can use an existing business phone number, including their direct phone lines, to engage in two-way text conversations with others outside of the organization from their PC or mobile phone.
NewVoiceMedia (booth 1537) will unveil key capabilities that will enable businesses to drive digital transformation and create seamless, consistent and integrated experiences irrespective of the channel chosen by the customer.
nexogy (booth 543) will demonstrate its Cloud PBX pricing model at Enterprise Connect 2018. This disruptive pricing proposition applies especially to companies of larger size, where MRC is on a “per phone” basis. nexogy will also showcase its free CRM application for its Partners to manage their customer’s lifecycle, from Lead to Cash.
NICE inContact (booth 1407) will showcase NICE inContact CXone, the world’s #1 cloud customer experience platform. CXone helps organizations be first in their industry by powering exceptional experiences for customers and employees. CXone is the first and only platform unifying Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.
Noble Systems (booth 1539) will present its patented Omnichannel Multi-session Agent Desktop technologies. These solutions help companies manage the range of customer communications and related processes, including omnichannel inbound/outbound contact technologies, analytics and strategy planning tools, and resource management, to help improve the customer engagement and employee engagement.
Nuance Communications (booth 1743) will announce enhancements to its core voice technologies, bringing to market the most robust set of languages and human-like virtual assistant capabilities to automate customer service in the voice channel, while seamlessly connecting those conversations to customers' digital engagements.
Nureva (booth 632) will showcase its next generation Nureva™ Wall, which brings digital working walls to more spaces and use cases; intelligent functionality in Span™ software; and the dual HDL300 audio conferencing system.
NVT Phybridge (booth 1942) will debut IoTᴳ (IoT to the power of Green). An industry first, this new analytics tool facilitates the accreditation of responsible transformation practices during the adoption of ICT-IoT technologies, a key principle of the Modern LAN and an industry empowering innovation.
NWN Corporation (booth 2206) will showcase industry-leading cloud solutions that include Unified Contact Center for Enterprise, Cisco Spark and will unveil SmartComm, our Unified Communications analytics and reporting solution.
Optanix (booth 2106) will demonstrate the Optanix Platform, an IT monitoring and management platform with patented correlation and automation capabilities that generate only valid, actionable incidents. These capabilities enable a proactive approach to managing IT services and infrastructure that helps IT organizations resolve services issues before they affect customers.
OrecX (booth 2129) announces an expanded ecosystem of analytics partners who leverage Oreka's stereo recording, media manager, and REST API to power their premise and cloud-based solutions. OrecX will demonstrate at Enterprise Connect how Oreka enhances these analytics platforms through capabilities insertion, analytics engine and data ingestion.
Panasonic (booth 832) will launch the KX-NSX2000, a next-generation IP-based business communications server designed to support growing enterprises. The platform offers advanced IP networking and vast scalability, managing up to 2,000 devices across 32 networked sites. Additional features include a built-in call center, unified messaging, 1+1 redundancy and centralized management.
Perficient (booth 633) will demonstrate Amazon Connect contact center capabilities. A product within the AWS platform, Amazon Connect provides a cloud-based contact center that scales to support organizations of any size. Perficient will showcase their services and offerings on Amazon Connect, supported by their unique blend of customer care and AWS expertise.
Pexip (booth 801) will demonstrate its new video conferencing interoperability capabilities for Microsoft Teams. The solution allows video conferencing users to participate in Teams meetings and builds on the company's Microsoft-certified interoperability application. Pexip will also debut new software clients for desktop and mobile and preview its upcoming Infinity 18 release.
Platform28 (booth 1302) will showcase enhancements to its cloud-based contact center software, unified communications platform and suite of integrations. This software offers real time analytics and a flexible, easy to use platform allowing for effective call center management. Platform28's suite of integrations includes: real time location services, voice biometrics, CRMs and payment processors.
Polycom (booth 819) will showcase Pano, Trio 8500, and VoxBox, plus new technologies and capabilities that bring more human-to-human connections into the video conferencing experience. Featuring video and content-sharing advances with Microsoft and expansions in the UC ecosystem, the Polycom booth will also show its newly expanded Obihai voice portfolio.
Red Box Recorders (booth 732) will showcase the latest version of its Quantify Recording Suite and new speech to text transcription service, converting audio captured from 50+ UC/telephony platforms, cell phones, radio and turrets into rich data sets for import into business analytics tools, driving efficiencies and unlocking valuable business insight.
RedSky Technologies (booth 1207) will demonstrate its ability to Find, Route and Notify 9-1-1 calls by showcasing Horizon Mobility™, a new monthly service for enterprises and service providers that tracks the location of SIP phones from Polycom, Cisco and Yealink on any SIP-based voice platform, including Broadsoft, and routes the 9-1-1 call.
Revolabs, Part of Yamaha UC (booth 907) will showcase the YVC-1000MS, a USB speakerphone and Yamaha’s first product certified for Skype for Business, and the Yamaha CS-700 Video Sound Bar™, an all-in-one, wall-mounted UC solution engineered to simplify installation and deployment and ensure the highest quality A/V for huddle rooms.
Ribbon Communications (booth 518) will showcase its comprehensive enterprise and cloud communications portfolio, which includes JITC-certified solutions, Kandy Communications Platform as a Service (CPaaS) and new security and analytics platform, Ribbon Protect. The solutions provide enterprises a single end-to-end network view, which is critical in UC threat detection and fraud management.
RingCentral, Inc. (booth 1907) will showcase new cloud innovations that deliver on its vision of collaborative communications. Specifically, RingCentral will unveil new capabilities that provide a unified experience across the workplace, enhanced reporting capabilities that empower IT administrators, and new platform integrations that streamline workflows and boost productivity.
Ritalia Funding (booth 937) will showcase CAPEX Approvals as low as 4.5% at Enterprise Connect 2018. These approvals are for leases with no personal guarantees as low as 4.5% on CAPEX for anything, even on software only and services only.
SCLogic (booth 943) will showcase Intra Enterprise, the in-building logistics software that provides organizations with a centralized data platform where facilities managers can plan, execute, and measure the flow of assets, digital service requests, tasks, workspaces, files, mail, parcels, and people as they enter and move through their facility.
Sencommunications (booth 1343) will showcase the Plantronics Blackwire 5200 Series, Voyager 6200 UC and the Voyager 8200 UC. The Plantronics portfolio is designed for the connected executives, flex workers and road warriors.
Sharpen Technologies Inc. (booth 733) will demonstrate its omni-channel platform, showing how they measure and improve both agent and customer experience.
Shure (booth 1201) introduces the IntelliMix® P300 Audio Conferencing Processor featuring Network Audio Encrytion. The P300 offers Shure IntelliMix DSP, enhancing the audio quality in video meetings by seamlessly operating with Shure MXA microphones. The Audio Encryption technology protects the networked connections against security breaches, safeguarding confidential content without compromising quality.
Singlewire Software (booth 1100) will showcase its new InformaCast Fusion Appliance. This new tool provides high availability for emergency notifications, so organizations can still send critical messages even if the network goes down at a site.
SmartAction (booth 1644) will introduce the industry’s first Omni-botTM – an omnichannel customer self-service platform powered by Artificial Intelligence. The cloud-based platform automates customer service communications in every channel, including phone, SMS, web chat, Facebook Messenger, and Skype, enabling customer service representatives to focus on high value engagements that require the human touch.
Sonexis (booth 1103) will showcase its mobile conferencing application and Olympus HD Client, which allows hosts and participants to quickly and conveniently access ad-hoc or scheduled conferences on-the-go. For remote and international users, connecting via mobile data or Wi-Fi networks allows a sharper connection and can ultimately save money.
Sound Control Technologies (booth 1339) introduces the industry exclusive RC5-RKP™. The RC5-RKP™ provides a reliable, cost effective link between the Cisco Codec Plus & SX80 and Quad Camera. It enables HDMI, Ethernet control and power to the Quad Camera over a single CAT5e/CAT6 cable up to a distance of 300’.
Spearline (booth 942) will showcase its full range of end to end number testing solutions which facilitates users to replicate their customers' experience from the outside in through live in-country testing, including its new product releases being launched in 2018.
Starfish Associates (booth 1101) will demonstrate the latest release of its Provisioning Solution that automates enterprise communications management for on-premise and cloud-based communications systems. Its technology provides enterprises with solutions for automation, self-service and monitoring of multi-vendor UC and contact center platforms including Cisco, Microsoft, Avaya, Genesys and more.
StarLeaf (booth 212) introduces a new advancement that enables Microsoft Teams users to connect directly to its meeting room solutions, in the same way as Skype for Business users. StarLeaf GTm room systems register directly with Microsoft to deliver a seamless meeting experience for both Teams and Skype for Business.
Symbee (booth 2033) announces Symbee Connect Suites for Amazon Connect at Enterprise Connect 2018. Symbee is launching the newest solutions in the Contact-Center marketplace with Symbee Connect-Engagement, Collaboration, UC, Fusion and Analytics. Core framework fuses customer-engagement, allowing robust business process integration via Amazon Artificial-Intelligence, supporting integration to SFDC, SAP, EPIC plus more!
Symphony (booth 444) will showcase its secure workflow and collaboration platform, which now has over 300,000 licensed users. The company now offers its solution to all enterprises, making secure collaboration available to a wider range of industries.
T-Metrics (booth 208) will be showcasing its TM-Cloud Contact Center for delivering customer voice, email, video, chat, SMS, and social media interactions to agents. T-Metrics will also showcase its real-time supervisory dashboards, reports package, and intuitive administrative tools, which provide advanced capabilities and metrics that improve service levels and enhance the customer experience.
Talkdesk (booth 818) will showcase the new Enterprise Contact Center Platform, a global, scalable and secure cloud solution. New capabilities include visual routing flow designer, context web and mobile, omni-channel agent state and more
Tata Communications (booth 1844) will showcase its modular UCC global portfolio, which enables simplified business collaboration. Whether enabling Voice for Microsoft Teams, deploying Cisco Spark and Spark Hybrid at global scale or enabling next-gen Contact Center capabilities, Tata Communication's UCC global portfolio encompassing SD-WAN and Mobility solutions offers a fully managed global setup.
TeleMate.Net Software (booth 1404) is unveiling the much anticipated 7.5 release of the award-winning Predictive UC Analytics platform. The new release of Predictive delivers enhanced services assurance capabilities alongside critical analytics and visibility into configuration and session activity. The platform is manufacturer agnostic and can be delivered on-premise or via SaaS.
Telnyx (booth 1627) will showcase its Mission Control cloud communications platform and API at Enterprise Connect 2018. This platform, supported by a private network to ensure quality and security, provides real-time communications solutions to transform the way you communicate every day.
Telstra (booth 1838) announces it is investing in two new subsea cable systems that will connect Hong Kong and the United States. Telstra will partner to build the new Hong Kong Americas (HKA) cable and invest in capacity on the Pacific Light Cable Network (PLCN) to meet growing demand and maintain its network leadership.
TetraVX (booth 426), Netrix LLC’s newest brand, will debut its cloud-based unified communications solutions, which are born from Netrix’s 20 years of deep expertise in integrated technology. TetraVX will demo its products, including its flagship nVX offering as well as its proprietary Cisco and Microsoft solutions: cVX and sVX.
thinQ (booth 1105) will be showcasing its cloud-based toll-free least call routing technology. ThinQ's multiple-carrier solution provides the first automated disaster recovery for toll-free calls, tools allowing complete control over carriers and carrier performance reporting.
TTEC (booth 1727) will demonstrate its outcome-based customer engagement solutions including Humanify Omnichannel, Humanify Insights Platform and Best of Enterprise Connect 2018 product award finalist, Humanify Digital Worker Factory. These platforms connect customer interactions across channels, combining technology with consulting and managed services to create omnichannel customer experiences at scale.
Twilio, Inc. (booth 1810) will be showcasing how the company can help you reinvent your contact center and transform the way you engage with your customers at Enterprise Connect.
UJET (booth 2219) will showcase its real-time communications platform that makes it easy for customers and businesses to instantly connect so they can resolve problems faster. They will demonstrate how this platform can improve call center efficiency, enhance the customer experience, and provide more repeat business.
Unify (booth 1519), the Atos brand for communication software and services, will showcase OpenScape Cloud, the voice and collaboration solution from the cloud for today’s digital workplace, and Circuit, its team collaboration solution. Unify will also demonstrate innovative critical communication solutions targeted at the public sector.
Unimax (booth 1132) will demonstrate its latest UC Management Software Suite, including functionality for UC and Telecom Provisioning, Automation (e.g. automated provisioning/de-provisioning), Self Service and Help Desk MACD Administration, Phone Number and DID Management, Migration, Multi-Vendor - Single Interface MACD Administration and more.
Univonix (booth 736) will showcase automation SaaS to evaluate, plan & migrate legacy PBX (e.g. Cisco, Avaya, Mitel etc.) to Microsoft Teams & Skype for Business. These tools, certified by Microsoft in the Skype for Business ITPro tools migration category, reduce migration cost & time by 50% while delivering a seamless customer experience.
Vbrick (booth 1936) will demo the latest enhancements to its market leading Rev Enterprise Video Platform, including Flash-less multicast and advanced portal design tools, further accelerating how organizations can utilize their existing digital infrastructure to capture video for large-scale CEO town hall webcasts and facilitate seamless management of all on-demand content.
Verint Systems Inc. (booth 2127) will feature its portfolio of workforce engagement, self-service, voice of the customer, compliance, and fraud prevention solutions. Demonstrations will highlight how organizations use their solutions to simplify, modernize and automate customer engagement to empower the customer, engage the workforce and share intelligence.
ViewSonic Corporation (booth 1433) will showcase its updated ultra-low cost SC-T25 based Raspberry Pi Thin Client. Now featuring enterprise-grade Citrix workspace hub tools like: full fidelity desktop experience support for both video & 3D workloads; Citrix software stack for casting & beacon proximity service for session roaming; support for Skype® for Business.
Viking Electronics Inc. (booth 639) will introduce their new SIP/multicast paging adapter/amplifier and their IP talkback speaker for multicast paging and SIP calling at Enterprise Connect 2018. They will also showcase additional IP products including award winning entry systems, emergency phones, paging interfaces and amplifiers.
VoIP Innovations (Booth 839) will showcase its new Programmable Numbers Platform and Application Showroom. With their programmable technology, customers can leverage Voice, Rest APIs, WebRTC SDK, SMS and other tools to create custom network-based applications and integrations that are easily built and quickly scaled allowing for increased revenue generation.
Vonage Business (booth 1906) will unveil new innovations, partnerships and programs at Enterprise Connect 2018. Multiple demo stations will showcase the reach of its award-winning unified communications offerings that enhance employee collaboration and productivity, along with its Nexmo API Platform, which provides APIs for embedded, contextual communications across messaging, chat, social media, video and voice.
VOSS Solutions (booth 1232) will unveil exciting product advancements at Enterprise Connect and demonstrate how its UC management and migration technology automates and simplifies the challenge of operating increasingly sophisticated communications environments.
Voxai (booth 2037) will showcase vInteract, its private cloud solution supporting the full Genesys Pure Engage suite, at Enterprise Connect 2018. Customized and dedicated to helping your company achieve customer experience objectives, vInteract can mirror any solution architecture implemented in a premise environment.
Voxbone (booth 1127) will demonstrate how growing businesses can ditch the PSTN and extend their global reach with its local phone numbers for voice and SMS, delivered on demand and via API. Voxbone now offers enterprise tools including recording and speech analytics.
Voyant (Booth 932) will unveil Voyant Trunking, a self-service pay-as-you-go SIP Trunking service with instant service provisioning to help businesses establish a direct carrier connection to their local PBX for inbound and outbound calling. See a demo of Voyant’s solution for creating SIP trunks, reserving phone numbers, and enabling advanced features.
Vyopta (booth 1307) will demonstrate their unified monitoring and analytics software for all enterprise collaboration technologies. Vyopta has expanded this year to show video, voice and messaging insights all in a single dashboard, helping drive an average increase in usage of 44%, 17% better call performance, and 20% more efficient use of resources.
Webtext (booth 1736) will showcase the latest in turnkey contact center and CRM cloud messaging solutions that allow Cisco, Avaya, Amazon, Oracle and Salesforce customers to seamlessly deploy feature rich messaging (SMS, MMS & social channels) to reach their customers on their preferred mobile device.
Wildix (booth 2315) is proud to showcase its WebRTC-based UC&C solution for small to mid-sized businesses, allowing users to chat, file share, screen share, videoconference, fax to mail, and more - all through the web browser, with no downloads or clients to install.
Winnov (booth 1938) will showcase its family of Cbox presentation capture and streaming hardware and Command Center software for deployment monitoring and management. The flexible Cbox captures multiple HD sources and creates engaging multi-view recordings and live video experiences. From high-touch productions to full automation, Cbox simplifies your video workflow.
Zailab (booth 1919) will offer demos of its next-generation Cloud-based software, which provides pay-as-you-go contact center functionality for businesses of all sizes. This easy to set up software uses a single waiting room to prioritize routing, allowing for true omnichannel engagement and CRM integration.
Zinc (booth 1437) will showcase Zinc 5, addressing the unique needs of deskless workers in industries like hospitality, field service, utilities, healthcare, and manufacturing. With a full spectrum of secure communication features, Zinc 5 gives organizations with deskless workforces a single platform to communicate in real-time at scale.
Zoom (booth 1211) showcases Zoom Rooms configurations suited to a variety of enterprise use cases, as well as exciting meeting features such as 7x7 view. Zoom will also unveil new integrations and features that extend Zoom Rooms' capabilities to bring powerful, frictionless video communications and collaboration to any space.
About Enterprise Connect
For more than 27 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and collaboration in North America. Enterprise Connect brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect owns and produces No Jitter, (nojitter.com), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter and a webinar series. For more information, visit enterpriseconnect.com/orlando. Enterprise Connect is organized by UBM Americas, a part of UBM plc (UBM.L), an Events First marketing and communications services business. For more information, visit ubmamericas.com.