Nashville General Hospital Improves Patient-Provider Communication through Collaboration with InDemand Interpreting  

Video remote interpreting will better meet the needs of limited English proficient, Deaf and hard of hearing patients

NASHVILLE, Tenn., May 02, 2018 (GLOBE NEWSWIRE) -- Nashville General Hospital at Meharry today announced a collaborative partnership with InDemand Interpreting, a technology-enabled medical interpreting company, to implement video remote (VRI) and over-the-phone (OPI) interpreting across the organization. This collaboration with InDemand enables Nashville General Hospital to bridge the communication gap between limited English proficient (LEP), Deaf and hard of hearing (HOH) patients and their clinicians.

Nashville General Hospital is a patient-centered organization committed to providing safe, high quality and cost-effective care for its patients. Patients dealing with communication barriers now have access to VRI and OPI to improve the quality and timeliness of their care. InDemand Interpreting immediately connects healthcare professionals to medically qualified interpreters 24 hours a day, seven days a week, in more than 200 languages, including American Sign Language (ASL) and Certified Deaf Interpreters (CDIs).

“Our goal is to better serve our limited English proficient, Deaf and hard of hearing patients, which is why we adopted video remote and over-the-phone interpreting services,” said Lilia Medina, Manager of Case Management, Nashville General Hospital. “Adoption of this new language access program enables us to continue to fulfill our mission to improve the health and wellness of Nashville by providing equitable access to coordinated patient-centered care and reinforces Nashville General Hospital as a leader in exceptional community healthcare “one neighbor at a time.”

“Providing our patients with immediate access to medically qualified interpreters through VRI and OPI, enables nurses and clinicians to bridge communication gaps, better evaluate a patient’s condition and ultimately, deliver better care,” said Dawn Alexander, Chief Nursing Officer, Nashville General Hospital. 

InDemand Interpreting VRI devices are now available across Nashville General Hospital and the Clinics at Nashville General, connecting patients and providers with immediate access to medically qualified interpreters at the touch of a button.

About Nashville General Hospital

​​​​​​​​​​​Nashville General Hospital at Meharry has provided quality healthcare to the Nashville community for over 125 years. When it first opened as City Hospital on April 23, 1890, with one physician, seven nurses and 60 beds, the hospital's mission was to provide health care services to the desperately ill or those persons unable to care for themselves. In 1998, Metropolitan Nashville General Hospital moved from its original site on Hermitage Avenue to the Meharry Medical College campus. The relocation is reflected in the current name and highlights the blending of two rich medical histories to provide one of the best healthcare facilities in the area.

About InDemand Interpreting

InDemand Interpreting was founded in 2007 with the vision of ensuring that every patient receives the highest quality healthcare, regardless of language, cultural background or disability. By delivering the most experienced medical interpreters and highest quality video technology InDemand Interpreting provides doctors, nurses and clinicians the language access they need to provide the best possible care. Visit InDemand at

For more information, contact:
Cathy Poole
Director of Communications
Nashville General Hospital