Target Executive Tom Kadlec Among Others to Headline Inaugural Service Management World Keynote Lineup

Kadlec will join keynote speakers sharing their experience with leading organizations and institutions such as ISDI Digital University, LinkedIn, Tech Mastery, Inc. and World Class Teams

COLORADO SPRINGS, Colo., May 22, 2018 (GLOBE NEWSWIRE) -- HDI, the leading organization dedicated to elevating service and support across the enterprise, announces its keynote lineup for the inaugural Service Management World taking place October 15-17. Four noteworthy keynote speakers – including Tom Kadlec, Senior Vice President of Infrastructure & Operations, Target; Steve Cadigan, Co-Founder and Head of Digital Transformation, ISDI Digital University and former VP of Talent for LinkedIn & EA; Patrick Schwerdtfeger, Founder, Tech Mastery, Inc; and Robyn Banincasa, Founder, World Class Teams – will headline the much anticipated conference & expo, which will focus on today’s critical trends and the current needs of service management leaders.

Service Management World, a New Conference for Service Management Professionals, will take place October 15–17, 2018 at the Omni Orlando Resort at ChampionsGate in Orlando, FL. For more information, please visit:

“Service Management World was created to address the rapid evolution and increasing importance of the service management industry,” said Joy Sobhani, Group Event Director, HDI. “We’re thrilled to be hosting each of these influential speakers to touch on their experiences in implementing a successful and modern enterprise service management strategy, from digital transformation to disruptive innovation.”

The full 2018 keynote lineup includes:

How Target Made Tech Simpler, Better and Faster for its “Guests” and Team
Presented by: Tom Kadlec, Senior Vice President of Infrastructure & Operations, Target

Kadlec works as the Senior Vice President of Infrastructure & Operations at Target and has been at the heart of Target’s digital transformation since arriving at the U.S. retailer two years ago. After transitioning his team to a product culture and Agile/DevOps, he’s led a cross-IT effort to simplify and rewrite the company’s systems from the ground up and expose everything to an API. In his keynote address, Kadlec will discuss this Digital Transformation program by highlighting its scope and detailing the important role this program plays to empower a richer store team member and “guest” experience.

Talent Strategy in the Digital Age
Presented by: Steve Cadigan, Co-Founder and Head of Digital Transformation, ISDI Digital University and former VP of Talent for LinkedIn & EA

Cadigan is the former VP of Talent at both LinkedIn & EA and the co-founder and Head of Digital Transformation at ISDI Digital University. He serves as an advisor to fast-growth tech companies like Twitter, Google, Cadence and GoPro in addition to large global companies such as CapitalOne, The BBC and Deloitte. At Index Ventures, he advises portfolio companies on best practices for a range of HR-related topics from the tactics of compensation and stock plans, to strategic issues of managing for hyper-growth and next generation leadership. Through this experience, Cadigan will share stories of competing for talent against formidable foes such as Google, Apple, Netflix and Facebook, with actionable insights you can apply to your own pursuit.

Technology Trends and Disruptive Innovation
Presented by: Patrick Schwerdtfeger, Founder, Trend Mastery, Inc.

Schwerdtfeger is a nationally recognized professional speaker best known for his tactical and energizing keynotes about technology and digital marketing. As the founder of Trend Mastery, Inc. and the author of Anarchy, Inc.: Profiting in a Decentralized World with Artificial Intelligence and Blockchain, he specializes in technology trends and will dissect disruptive innovation on the Service Management World keynote stage. Schwerdtfeger will leave attendees with a series of questions they can use to spot possible threats and opportunities within their business models.

Leading Through Change
Presented by: Robyn Benincasa, Founder, World Class Teams

Benincasa is the founder of World Class Teams, a world champion adventure racer, a CNN Hero, former corporate sales expert, and a full-time firefighter who advises organizations on building World Class Teams of their own. She is the author of the How Winning Works, a New York Times best-seller that serves as a resource for all business owners on approaching challenges with a team mentality. Sharing examples from the worlds of adventure racing and firefighting, Benincasa will offer easily applied leadership skills to help you shatter the norm, see challenges versus roadblocks and inspire your teammates to see a future full of possibilities.

For more information about the Service Management World 2018 keynote lineup, please visit:   

Service Management World 2018
At Service Management World, attendees will explore the strategic and tactical elements of optimal service management strategy in a way that combines interactive, outcome-oriented education with meaningful networking. The event will focus on tangible outcomes and strategies across the enterprise to maximize organizational value. Industry experts, key thought leaders and innovative solution providers will gather along with hundreds of dedicated service management professionals looking to remain at the forefront of this evolving industry. Register for the event by June 1 to save $700 on a 3-day pass:

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About HDI:
For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance by educating their people, elevating their processes, and empowering their strategy. From C-level professionals to directors, managers, and frontline staff, HDI is the definitive source of industry information, leadership and performance planning. Through events, certification and training, consulting, membership and industry resources, HDI aims to transform service and support organizations and reimagine their approach to delivering exceptional service and value. Learn more at HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit for the latest news and information about UBM. 

Heather Donner