NEW YORK and MIAMI, July 25, 2018 (GLOBE NEWSWIRE) -- Kaseya®, the leading provider of complete IT infrastructure management solutions for managed service providers (MSPs) and internal IT organizations, today announced the results of its fourth annual IT operations benchmark survey – “The 2018 State of IT Operations for SMBs.” The new data offers insights into how IT groups at small and midsize businesses (SMBs) are faring as IT management demands grow in both number and complexity. The survey, based on input from nearly 1,300 global respondents, revealed a number of emerging trends, indicating that change is afoot in the IT operations landscape.
To download the full report, go to: https://www.kaseya.com/resource/2018-state-of-it-operations-for-smbs/
Security Remains Top Concern for Second Year in a Row
This year’s data highlights that for most IT organizations the biggest concern continues to come from the ever-evolving modern threat landscape. Data breaches have serious consequences for SMBs, and if not handled correctly, can decimate the business. The survey found that one in three SMBs have experienced a security breach in the last five years and over one in 10 within the last 12 months.
As a result, it’s no surprise that security remains the top IT priority for SMBs with 54 percent citing it as their main concern in 2018, up 14 percent from 2017. Looking ahead to 2019, nearly 60 percent of respondents anticipate security to be their primary concern in the coming year.
Heavy Focus on Backup
There is a direct correlation between deploying an optimal backup and disaster recovery solution and maximizing uptime. In light of the previously stated IT security priorities and growing concerns over data breaches, respondents also cited data backup and uptime as critical to their operations. Eighty six percent of respondents reported that they experienced at least one IT network outage lasting longer than five minutes over the past year, and 45 percent reported having two to four outages lasting longer than five minutes. Fortunately, it is possible to mitigate the potential impact of downtime with an effective multi-prong backup strategy that organizations are readily engaged in. When it comes to backup and recovery, 90 percent back up servers and another 69 percent back them up both locally and onsite. What’s more, almost 40 percent reported they run automated disaster recovery and have a formal, management-approved business continuity and disaster recovery plan in place. On average, respondents rely on four backup and recovery technologies, demonstrating the critical nature of these solutions.
“Technology today has leveled the playing field between SMBs and their enterprise counterparts—to the point that the size of an organization has lost much of its previous importance. Smaller IT organizations can better compete, but with that comes the realization these organizations have the same challenges the enterprises face,” said Mike Puglia, chief strategy officer, Kaseya. “This research serves as a key indicator for us on the most important technology priorities that affect the midmarket enterprise. Our customers can attest that not only do we learn from this data, but we execute against it. We continuously develop our IT Complete suite of products with these exact needs in mind so our customers are equipped with the technologies they need to succeed.”
Kaseya is the leading provider of complete IT infrastructure management solutions for managed service providers (MSPs) and internal IT organizations. Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. The Kaseya IT Complete platform is the industry’s most comprehensive, integrated solution suite purposely engineered to help IT both run and grow the business. It empowers businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, and automate across IT management functions. Kaseya solutions manage over 10 million endpoints worldwide. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence in over 20 countries. To learn more, visit www.kaseya.com.
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