$28.89 Billion Healthcare CRM Market - Global Outlook & Forecasts 2017-2026


Dublin, Jan. 17, 2019 (GLOBE NEWSWIRE) -- The "Healthcare CRM - Global Market Outlook (2017-2026)" report has been added to ResearchAndMarkets.com's offering.

Global Healthcare CRM market accounted for $7.27 billion in 2017 and is expected to reach $28.89 billion by 2026 growing at a CAGR of 16.6% during the forecast period.

Some of the key factors influencing the market growth include rising focus on patient engagement, increasing demand for structured data and technological advances in the field of communication and information technology. However, high cost and difficulty of CRM implementation and threat of patient data security are restricting the market growth.

Customer relationship management (CRM) is a tool used as a strategy for managing interactions with patients and this technology aids in managing, coordinating, and automating the business processes. The implementation of information communication technologies (ICT) in the healthcare is rising at a high pace and a number of healthcare providers have been adopting CRM software solutions.

Among Application, The Case management is anticipated to grow at significant market share during the forecast period owing to growing chronic disease and behavioural health problems. This management involves harmonization between primary healthcare providers, care managers and patients for treatment of a high collision disease.

By Geography, Asia Pacific is expected to grow at the significant market share during the forecast period. The increasing healthcare infrastructure and quick developments in emerging economies are probable to boost the growth of the healthcare CRM market in this region. Countries such as Japan and China in the Asia Pacific region are driving by highest expansion of e-health technologies in these countries.

Key Topics Covered:

1 Executive Summary

2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.5 Research Sources

3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 Product Analysis
3.7 Application Analysis
3.8 Technology Analysis
3.9 End user Analysis
3.10 Emerging Markets
3.11 Futuristic Market Scenario

4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry

5 Global Healthcare CRM Market, By Deployment Model
5.1 Introduction
5.2 Web/Cloud-Based Model
5.2.1 Hybrid Cloud
5.2.2 Public Cloud
5.2.3 Private Cloud
5.3 On-Premise Model

6 Global Healthcare CRM Market, By Component
6.1 Introduction
6.2 Software
6.3 Services

7 Global Healthcare CRM Market, By Functionality
7.1 Introduction
7.2 Sales
7.3 Marketing
7.4 Customer Service and Support
7.5 Digital Marketing
7.6 Other Functionalities

8 Global Healthcare CRM Market, By Product
8.1 Introduction
8.2 Referral healthcare Customer relationship management
8.3 Individual healthcare Customer relationship management
8.4 Individual and referral healthcare Customer relationship management

9 Global Healthcare CRM Market, By Application
9.1 Introduction
9.2 Community Outreach
9.2.1 Services outreach/Promotion
9.2.2 Community health education
9.2.3 Financial Donor Management
9.3 Case Coordination
9.3.1 Pre-Authorizations / Eligibility
9.3.2 Patient information Management
9.3.3 Referrals
9.3.4 Other Case Coordinations
9.4 Case management
9.4.1 Chronic Disease Management
9.4.2 Clinical trials Relationship Management
9.5 Relationship management
9.6 Other Applications

10 Global Healthcare CRM Market, By Technology
10.1 Introduction
10.2 Social Customer relationship management
10.3 Cloud based Customer relationship management
10.4 Collaborative Customer relationship management
10.5 Mobile Customer relationship management
10.6 Predictive Customer relationship management

11 Global Healthcare CRM Market, By End User
11.1 Introduction
11.2 Life Sciences Industry
11.3 Healthcare Providers
11.3.1 Ambulatory Surgery Centers(Ascs) and Clinics
11.3.2 Hospitals
11.3.3 Diagnostic Centers
11.4 Healthcare Payers
11.5 Other End Users

12 Global Healthcare CRM Market, By Geography
12.1 Introduction
12.2 North America
12.3 Europe
12.4 Asia Pacific
12.5 South America
12.6 Middle East & Africa

13 Key Developments
13.1 Agreements, Partnerships, Collaborations and Joint Ventures
13.2 Acquisitions & Mergers
13.3 New Product Launch
13.4 Expansions
13.5 Other Key Strategies

14 Company Profiling
14.1 Microsoft
14.2 Saleforce.Com, Inc.
14.3 SugarCRM
14.4 Oracle
14.5 SAP SE
14.6 Accenture
14.7 IBM
14.8 Healthgrades
14.9 Infor, Inc.
14.10 Veeva Systems
14.11 Siemens Healthcare
14.12 Amdocs Ltd
14.13 Influence Health, Inc.
14.14 NetSuite
14.15 Cerner
14.16 Talisma

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