TORONTO, Jan. 22, 2019 (GLOBE NEWSWIRE) -- Questrade (www.questrade.com) -- Canada’s fastest-growing online brokerage -- is pleased to announce it has been cited as Canada’s #1 online discount self-directed brokerage firm for user experience according to research and business intelligence firm, Surviscor in their 2018 Canadian Online Discount Brokerage Review.
The study, a simulated customer experience that tests the nation’s discount brokers in areas such as service, mobile use, market research, investment planning and fees, found that Questrade’s strong website usability and live chat capabilities during market hours allowed for an “exceptional user experience”. Questrade also ranked among the top three firms for initial experience, service experience, mobile experience, account experience and transactional experience.
“We’re honoured by the overwhelmingly positive response in this significant customer experience study,” stated Edward Kholodenko, president and CEO, Questrade. “To be ranked the highest among our competitors in the user experience category alone is a great achievement and speaks to our customer-centric culture and approach. It’s a sign of our ongoing commitment to continually improve our products, our value, our service and relationships with our customers, which allows us to deliver on our mission of helping Canadians to become more financially successful and secure.”
Questrade has consistently been ranked among the top performers in Surviscor's annual service review, which is now in its 13th year. The complete brokerage rankings can be found at www.surviscor.com.
About Questrade, Inc.
In 19 short years Questrade has become the leading, non-bank online brokerage by challenging the status quo with:
- More than $8 billion in assets
- More than 50,000 accounts opened every year
- Account protection of up to $10 million
- Named one of Canada’s Best Managed Companies for 7th year achieving Platinum status
- Named one of Canada’s Most Admired Corporate Cultures™ for 2018
Questrade (www.questrade.com) is Canada’s fastest growing online brokerage that is changing the Canadian financial services industry by leveraging technology to lower fees, and providing a viable alternative to traditional financial investment options, thereby allowing Canadians to Keep More of their Money. As a leader and innovator in fintech, Questrade is a trusted ally that advocates for consumers, focused on improving value. Questrade and its affiliated companies provide financial products and services: securities, foreign currency investment, and online wealth management. For more information visit www.questrade.com or follow on Facebook and Twitter @Questrade.
Questrade, Inc. is a registered investment dealer, a member of the Investment Industry Regulatory Organization of Canada (IIROC) and a member of the Canadian Investor Protection Fund (CIPF).
For more information, visuals, or to arrange an interview or in-studio segment with Questrade president and CEO, Edward Kholodenko or a spokesperson from Surviscor please contact Susan Willemsen at The Siren Group Inc.
Tel: 416-461-5270. Email: susan@thesirengroup.com. Visit www.thesirengroup.com and on Facebook, Twitter and Instagram @thesirengroup.