PORTLAND, Ore., Feb. 14, 2019 (GLOBE NEWSWIRE) -- Inavero, Inc., a leading provider of client and talent satisfaction surveys and service quality research for professional service firms in the U.S. and Canada, today announced the business’ rebrand to ClearlyRated®. The new corporate name for the long-time trusted satisfaction survey partner comes after a year of transformative change that included the launch of ClearlyRated.com, an online service provider directory that translates client feedback into quantifiable, searchable information available to prospective buyers in the form of client ratings and testimonials.
“Since the founding of Inavero, our team has worked tirelessly to help professional service providers make meaningful improvements to their business based on client feedback,” said ClearlyRated’s CEO Eric Gregg. “But today we also know that buyers of these services are increasingly demanding credible, 3rd-party proof of service quality when deciding who to partner with. A well-designed survey program should provide both.”
ClearlyRated is a simple Net Promoter® Score survey program empowering business service firms to leverage client feedback in a way that protects existing revenue, celebrates service wins, and powers growth. Client feedback is translated to online ratings and testimonials on ClearlyRated.com, while firms who achieve satisfaction levels significantly higher than industry benchmarks earn an award for service excellence.
“ClearlyRated bridges the gap between clients and buyers of business services,” said Eric Gregg. “By empowering businesses to measure the quality of service they provide and to credibly communicate that information to prospective buyers, we’re bringing transparency to the client experience and helping service leaders differentiate in a crowded marketplace.”
Rooted in satisfaction research for business service firms, ClearlyRated utilizes a Net Promoter Score survey program to help B2B service providers measure the client experience, build online reputation, and differentiate on service quality. Learn more at ClearlyRated.com/Solutions.
Net promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
Contact Kat Kocurek, VP of Marketing P (503) 977-6295 F (503) 345-0934