More than 40 Exhibitors Announce New Products, Services, Demonstrations & More at HDI 2019 Conference & Expo

Announcing companies include Avatier, Axios Systems, BMC Software, Cherwell Software, Samanage, & more

COLORADO SPRINGS, Colo., April 02, 2019 (GLOBE NEWSWIRE) -- HDI, the leading organization dedicated to elevating service and support across the enterprise, today reveals more than 40 announcements from HDI 2019 Conference & Expo exhibitors. Each exhibitor will showcase their latest innovations in the Expo Hall Tuesday – Thursday of the event, providing attendees with a first-hand look at the new solutions impacting the service and support industry.

HDI 2019 Conference & Expo will take place April 7-12, 2019 in Orlando, FL. For more information and to register, please visit:

“The Expo Hall provides our attendees with a unique opportunity to learn about the latest products and services in our industry in a hands-on and interactive environment,” said Joy Sobhani, Group Event Director, HDI. “Each exhibitor will showcase the technologies, solutions and ideas they’ve developed that can positively impact the HDI audience and their organizations.”

HDI 2019 Conference & Expo Exhibitor News:

Advanced Software Products Group, Inc. (ASPG) (booth 426) will showcase ReACT, an industry leader in enterprise password reset and synchronization software, and will demonstrate ReACT’s newest features; Point & Click Visual Text Editor, Enhanced Helpdesk Portal & Dashboard, Delegation Control, TOTP Support, and OAR: Offline Access Recovery.

Alemba (booth 413) will showcase its brand-new IT Service Management platform, Alemba Service Manager X. This solution can help users respond quickly to business demands by dramatically reducing time to request fulfilment.

Atlassian (booth 425) will showcase Jira Service Desk enhancements, including a redesigned help center focused on effortless self-service. They will also demonstrate Opsgenie, Atlassian's new incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents.

Attivio (booth 404) will showcase its new suite of apps for ServiceNow, Elevate, as well as the Attivio Platform. Attivio will demonstrate first-hand how its new suite improves the internal and external support experience through content unification, AI and machine learning.

Avatier (booth 609) will showcase Apollo, the world’s first AI virtual agent to securely automate any IT task for your customers and workforce. Beyond identity management, Apollo augments business operations to significantly reduce operational and labor costs while adding an exceptional customer experience. It works across virtually all messaging interfaces to maximize productivity and user adoption.

Axios Systems (booth 603) will showcase the new AI chatbot integration features of its leading ITSM solution, assyst, as well as key updates to its integrated Asset Discovery (assyst ITOM Suite) functionality to help end-users manage service, assets and support in a single fit-for-purpose application.

BeyondTrust (booth 806) will unveil the latest version of its popular Remote Support product. Version 19.1 will be the latest update to this solution that provides help desk organizations with secure, instant remote access and support to any device or system, anywhere in the world.

BMC Software (booth 615) will showcase how BMC Helix enables enterprises to transform ITSM functionality into the intelligent, modern experience consumers demand: cognitive service management.  BMC Helix delivers everything-as-a-service on cloud of choice and offers significantly improving operational efficiencies to deliver speed, scale, and cost savings.

BOSS Solutions (booth 715) will showcase solutions named FrontRunners® in IT Help Desk Software three years in a row by Software Advice, a Gartner Company, BOSSDesk on the cloud and BOSS Support Central for on-premise. Both incorporate the best User Interface and a Service Catalog that can be customized to meet all user needs.

BrainStorm (booth 637) will showcase their intelligent learning solution, QuickHelp™, which offers a variety of personalized, relevant learning content in one easy-to-use platform. Leveraging machine learning, gamification, and assessment tools, QuickHelp enables organizations to do more with their Microsoft technology by empowering even the most change-resistant user to become savvy with their software.

Cherwell Software (booth 509) will showcase the award-winning Cherwell Service Platform, which allows users to automate workflows, integrate systems, and improve employee productivity for departments inside and outside the traditional boundaries of IT. They will also showcase their solutions for HR, Security, PPM, and Facilities, which provides a cost-effective way to make work flow across the enterprise.

CITSmart (booth 400) will showcase its Workflow Digital Intelligence platform that relies on experience and AI to connect people and digital resources to streamline work and expand business results.

Cognidesk (booth 311) will showcase its intelligent automation and AI based platform, which enables building and deploying a purpose-built Virtual Assistant for workplace IT support.

ComAround (booth 410) will showcase ComAround Knowledge™, a powerful AI and cloud-based Knowledge Management Software (KMS) specifically designed to optimize the support flow by sharing accurate knowledge at the right time. The KMS aligns with the methodology Knowledge-Centered Service (KCS®) and is KCS V6 Verified.

CompTIA (MR1) highlights its new CompTIA A+ Core Series certification for tech service and support professionals. The new CompTIA A+ reflects the growing impact of new and emerging technologies in enterprise networks, emphasizing problem-solving and critical thinking skills in areas such as cloud computing, cybersecurity, IoT and virtualization.

DriveSavers Data Recovery (booth 523) announces new chip-level advancements in iPhone data recovery. Data can be recovered even in cases of where the PCB board has been destroyed. With new proprietary tools and techniques, these advancements help reunite iPhone users with their irreplaceable photos, videos and other data.

EasyVista (booth 514) will showcase EV Self Help, a modern approach to self-service that includes the use of intelligent knowledge, AI and chatbots to automate support and reduce service desk calls by 30%. Attendees will also receive a copy of the HDI Report: Self-Help Matters, a quick-start guide for increasing self-service success.

Freshworks Inc. (booth 414) will showcase its latest feature, Conversational Portal, which turns your self-service portal into a conversational interface. This chat-powered self-service portal will give customers familiar conversational experience, making it easy to consume knowledge-based articles, request service items, and keep track of tickets.

Fusion Global Business Solutions (booth 302) will showcase its outcomes-based services, extended 24x7 global support, BMC services and skilled vetted resource service at HDI 2019.

Goverlan Reach (booth 807) will demonstrate closing support tickets faster with its advanced feature set and integration with ticketing systems. Support actions are auto-updated to case notes, resulting in increased productivity and a robust Support KB. Features include: Real-time detection of user logged-in workstations, resolving issues without user involvement, automating enterprise-wide tasks and reports.

Hornbill (booth 524) will showcase innovative IT Service Management software that simplifies, automates and optimizes the flow of work for IT, HR, Facilities and other teams. Automate repetitive tasks, eliminate waste and deliver consumer-like service experiences that keep employees engaged and informed. Deliver value that makes life in IT better.

Intelligent Dispensing Solutions (booth 535) will showcase its Supply Dispensers and Lockers that provide employees with instant, self-service access to tech accessories and supplies. IDS now offers Supply Lockers with powered compartments (outlets / CAT5 Ethernet) to ensure laptops, tablets, smartphones, and rechargeable handheld assets are fully charged when the user accesses the device.

Kinetic Data (booth 634) announces its new Tech Bar solution. This solution elevates your service desk experiences by providing convenient and effective in-person support.

Lessonly (booth 310) will demonstrate how to boost team confidence and skills with real-life practice scenarios like chat, ticketing, and email all within its training platform.

LumenVox (booth 403) will showcase its Password Reset Solution. Designed to reduce costs associated with support calls and minimize end-user downtime, LumenVox Password Reset is an automated, self-service solution to seamlessly reset or unlock end user accounts by utilizing their flexible multifactor authentication platform for increased security and convenience.

MarXtar (booth 315) will launch their mobile app ENgage at HDI 2019. MarXtar will also showcase Enterprise Notifier, a dedicated roundtrip messaging and alerting solution that provides key ITSM and Security stakeholders with mission critical communications and safety alerts without getting lost in email or text message traffic.

Micro Focus (booth 800) will present SMAX, a service desk fully automated based on machine learning and analytics. It’s a single solution for IT and Enterprise Service Management and IT asset Management, which can run in the cloud or on-premise. Get proofs of what machine learning can do for your business.

Noble Systems (booth 534) will present live demonstrations of their analyst-recommended Gamification and omnichannel contact center solutions, showing their innovation, quality and unique functionality. These solutions help organizations manage a wide range of customer interactions, including omnichannel inbound/outbound communications, quality management, analytics, strategic planning, workforce and resource management, to improve customer engagement and streamline agent workflows.

Robert Half Technology (Award Sponsor) is proud to support the HDI Industry Awards and will showcase how they can help with your job search, hiring or project needs.

Samanage (booth 503) will demonstrate the Samanage Service platform, powered by AI and automations to help service providers achieve faster ticket resolutions, improve employee satisfaction, and streamline communication across the organization. See AI-powered solutions suggestions, ITIL best practices, a user-friendly service portal, and more in action with the smartest service desk.

Sennheiser (booth 525) will showcase its headsets and conferencing systems at HDI 2019, which are designed to create the most natural, comfortable listening experience possible for everyone involved in the conversation. Attendees can experience TeamConnect Wireless, SP 30 Bluetooth speaker and a host of other premium enterprise communication offerings.

Serviceaide (booth 401) announces the latest version of Luma, its virtual agent. The new product expands the number of skills available out-of-the-box to almost 200 and automated workflows to over 20. Consequently, support desk agents can begin offloading tasks to Luma within minutes of logging in for the first time.

SMART Service Desk (booth 314) introduces the industry’s first 100% ITIL compliant fully AI based SMART Workflow Engine with digital workflows. They will also showcase the highly adaptive New Service Desk Tool Converter, which can migrate with no loss of data. Included with any product is the fully functional full featured mobile app at no extra cost.

Splashtop (booth 635) will showcase new Splashtop On-Demand Support integration with ServiceNow that enables starting a remote desktop connection directly from within a ServiceNow incident with just a few clicks. Splashtop will also demonstrate the latest remote access and remote support solutions for computers, mobile devices, and IoT.

SupportLogic (booth 317) will showcase its patent pending Sentiment Score and Attention Score as a ground-breaking alternative for NPS/CSAT scores. SupportLogic uses NLP and Neural networks to proactively extract sentiment from support communications and eliminates the need to send out survey questionnaires.

Symphony SummitAI (booth 419) introduces an enhanced version of their AI-enabled IT management suite, SummitAI Alps. SummitAI also integrates an AI-driven digital agent that drives maximum productivity by analyzing, learning, acting and interacting like a digital worker.

SysAid (booth 722) will debut its refreshed UI designed to help resolve tickets faster by providing all the tools and data in one window. The new UI also introduces a personalized insights panel that features a selection of agent/departmental KPIs at a glance, so you have a visual representation of the statuses of all tickets.

TeamDynamix (booth 819) announces it has expanded IT Service Management to now offer Asset Discovery Services as part of its core platform. Discover Windows, MAC, Linux, and Chromebook (coming soon) devices from a single solution.

TeamViewer (booth 801) will demonstrate its newest versions of its award-winning remote access and support software, focusing on how IT agents can securely connect to desktops, servers, mobile and IoT devices in any location, access files and applications and trouble shoot problems more quickly.

TOPdesk (booth 500) will provide live demonstrations of its product to show you how you can reduce costs and tickets to your service desk while utilizing the latest in its solution, which is centered around AI, ITIL 4, ESM, etc.

Upland Software - RightAnswers (booth 528) will debut the latest version of its RightAnswers Knowledge Management solution. This award-winning, KCS Verified v6 solution enables knowledge sharing across different departments throughout an enterprise by combining AI-enabled search, user-friendly interfaces, gamification, federated content, and best practices. Attendees can also see a demonstration and discover Upland’s other enterprise Solution Suite offerings.

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About HDI:
For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance by educating their people, elevating their processes, and empowering their strategy. From C-level professionals to directors, managers, and frontline staff, HDI is the definitive source of industry information, leadership and performance planning. Through events, certification and training, consulting, membership and industry resources, HDI aims to transform service and support organizations and reimagine their approach to delivering exceptional service and value. Learn more at HDI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world.

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Heather Donner