Dublin, April 15, 2019 (GLOBE NEWSWIRE) -- The "United States CX Analytics Market By Touchpoint (Call Center, Branch, Web and Mobile Website, Email & Others), By Vertical (BFSI, IT & Telecom, Retail, Healthcare & Others), Competition, Forecast and Opportunities, 2013-2023" report has been added to ResearchAndMarkets.com's offering.
The United States CX analytics market is projected to grow from $ 1.6 billion in 2017 to $ 3.4 billion by 2023, exhibiting a CAGR of over 13% during 2018 - 2023.
Anticipated growth in the market can be attributed to increasing focus on customer retention in business entities and rising penetration of smartphones. Moreover, increasing inclination towards artificial intelligence along with growing competition among companies is further anticipated to fuel growth in the market over the coming years. Among touchpoints, call center segment dominates the United States CX analytics market as the number of call centers is increasing in the country.
Some of the leading players in the United States CX analytics market are: International Business Machines Corporation, SAS Institute Inc., Adobe Inc., Oracle International Corporation, Salesforce.com, Inc., Avaya Inc., Verint Systems Inc., OpenText Inc., SDL Inc., and Tech Mahindra (Americas) Inc.
Objective of the Study:
- To define, segment, describe and forecast the United States CX analytics market on the basis of touchpoint, vertical, region and company.
- To analyze and forecast the United States CX analytics market size.
- To scrutinize the detailed market segmentation and forecast the market size, by segmenting the United States CX Analytics Market on the basis of touchpoints, namely, Call Center, Branch, Web and Mobile Website, Email & Others.
- To identify the drivers and challenges for the United States CX analytics market.
- To analyze and forecast the market size for the United States CX analytics market with respect to touchpoint, vertical, region and company.
- To strategically profile leading players in the market which are driving innovation and technological advancements in the United States CX analytics market.
Years Considered for this Report:
- Historical Years: 2013-2016
- Base Year: 2017
- Estimated Year: 2018
- Forecast Period: 2019-2023
Key Topics Covered:
1. Product Overview
2. Research Methodology
3. Analyst View
4. Voice of Customer
4.1. United States CX Analytics, By Vertical
4.2. United States BFSI CX Analytics, By Touchpoint
4.3. United States IT & Telecom CX Analytics, By Touchpoint
4.4. United States Retail CX Analytics, By Touchpoint
4.5. United States Healthcare CX Analytics, By Touchpoint
4.6. United States Healthcare CX Analytics, By Touchpoint
4.7. United States CX Analytics, By Department who get to see information gathered from CX Analytics
5. Global CX Analytics Market Overview
6. United States CX Analytics Market Landscape
7. United States CX Analytics Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Touchpoint (Call Center, Branch, Web and Mobile Website, Email and Others)
7.2.2. By Vertical (BFSI, IT & Telecom, Retail, Healthcare and Others)
7.2.3. By Region (West, Northeast, South, Midwest)
7.2.4. By Company
7.3. Market Attractiveness Index
7.3.1. By Touchpoint
7.3.2. By Vertical
7.3.3. By Region
8. United States BFSI CX Analytics Market Outlook
8.1. Market Size & Forecast
8.1.1. By Value
8.2. Market Share & Forecast
8.2.1. By Touchpoint
9. United States IT & Telecom CX Analytics Market Outlook
9.1. Market Size & Forecast
9.1.1. By Value
9.2. Market Share & Forecast
9.2.1. By Touchpoint
10. United States Retail CX Analytics Market Outlook
10.1. Market Size & Forecast
10.1.1. By Value
10.2. Market Share & Forecast
10.2.1. By Touchpoint
11. United States Healthcare CX Analytics Market Outlook
11.1. Market Size & Forecast
11.1.1. By Value
11.2. Market Share & Forecast
11.2.1. By Touchpoint
12. United States Others CX Analytics Market Outlook
12.1. Market Size & Forecast
12.1.1. By Value
12.2. Market Share & Forecast
12.2.1. By Touchpoint
13. Market Dynamics
13.1. Impact Analysis
13.2. Drivers
13.3. Challenges
14. Market Trends & Developments
15. Policy & Regulatory Landscape
16. United States Economic Profile
17. Competitive Landscape
17.1. Competition Benchmarking
17.2. Company Profiles
17.2.1. International Business Machines Corporation
17.2.2. Oracle International Corporation
17.2.3. Adobe Inc.
17.2.4. Salesforce.com, Inc.
17.2.5. Avaya Inc.
17.2.6. Tech Mahindra (Americas) Inc.
17.2.7. OpenText Inc.
17.2.8. SAS Institute Inc.
17.2.9. Verint Systems Inc.
17.2.10. SDL Inc.
18. Strategic Recommendations
For more information about this report visit https://www.researchandmarkets.com/r/ni62hk
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