Contact Center Outsourcing Market to hit $131.56 Bn by 2025 - Analysis by Emerging Trends, Size, Share, Service Type, and Recent Strategic Initiatives: Adroit Market Research

Growing trend of automation backed by AI such as Chatbots and Cloud is projected to dominate the CCO industry. In 2018, global contact center outsourcing (CCO) market was led by North America and Europe. The market share occupied by North America and Europe in 2018 was 37.46% and 25.05% respectively.


Dallas, Texas, June 06, 2019 (GLOBE NEWSWIRE) -- The global contact center outsourcing market was valued at USD 88.62 Billion in 2018. The major drivers of this market include companies which aim to solely focus on core business functions as it saves their costs, hiring, and infrastructure. Other factors that have equal contribution includes, the in-house contact center may have idle agents during non-peak periods and wasted human resource, which could be avoided by outsourcing. Companies possessing deep knowledge in a particular domain can take help of these outsourcing companies for other domains. Another key factor is contemporary demand from companies for multi-lingual experts driving the outsourcing market as it reduces the overall cost per client.    

Request a PDF sample of the Global Contact Center Outsourcing (CCO) market research report @

The global contact center outsourcing market research report assesses market demand and scenario over the period from 2015 to 2025. The report highlights the historic trends between 2015 and 2017 and the 2019 to 2025 market forecast. The report studies both at global and country level the current status and future market prospects. The global contact center outsourcing market is segmented by service type, application, industry, and geography.

The report also throws light on various aspects of the global contact center outsourcing industry by assessing the market using value chain analysis. The report covers several qualitative aspects of the global contact center outsourcing industry in market drivers, market restraints and key industry trends. Furthermore, the report provides an in-depth assessment of the market competition with company profiles of global as well as local vendors.

The “Global Contact Center Outsourcing Market Size by Service Type ( Email Support, Chat Support, Voice (Off-shore and On-shore), Website Support and Others), by Industry (BFSI, Retail, Government, IT & Telecommunications, Defense & Aerospace Intelligence, Manufacturing and Others), by Application (Customer Relationship Management, Order Processing, Telemarketing and Others) and Geography and Forecast 2018 to 2025” study provides an elaborative view of historic, present and forecasted market estimates.

Contact center outsourcing (“CCO”) is an integral operational component of service companies. CCOs handle a range of critical functions, including technical support, telemarketing, customer service, and debt collection. Contact center operations are utilized across numerous businesses, from insurance and financial services to technology and telecommunications.

On the basis of types, global contact center outsourcing market is segmented into BFSI, retail, government, it & telecommunications, defense & aerospace intelligence, manufacturing, and others. IT & Telecommunications segment attained a value of USD 46.15 billion in 2018 and is likely to maintain the upward graph in the forecast period.

Direct purchase the Single user copy of the research study @ . or Are you looking for a discount on purchasing the report? If yes then, contact us @

Based on the service type, the market includes categories: Email support, chat support, voice, website support, and others. Voice segment leaded service type segment by obtaining a value of USD 60.62 Billion in 2018 at 4.22 % CAGR during the forecast period.

Based on the applications, the global contact center outsourcing market is divided into Customer Relationship Management (CRM), Order Processing, Telemarketing, and Others. Customer Relationship Management segment is likely to dominate the market in 2025 owing to the growing demand for interaction via non-voice mediums.

The Global Contact Center Outsourcing Market has strong competition among the well-established and new emerging players. These players aim to gain an edge over the other players by including more benefits to the employers.

The major players of Global Contact Center Outsourcing Market include IBM, HP, Teleperformance SA, Xerox Corporation, CGS Inc., HGS, Datamark, Inc., Infinit Contact, Five9 Inc, VADS, Alorica, Invensis, Transcosmos, Convergys, Arvato, Sykes Enterprises, and Atento.

Major points from Table of Contents:
Chapter 1   Executive Summary  
Chapter 2   Research Approach & Methodology
Chapter 3   Market Outlook 
Chapter 4   Global Contact Center Outsourcing Market Overview, By Service Type 
Chapter 5   Global Contact Center Outsourcing Market Overview, By Industry 
Chapter 6   Global Contact Center Outsourcing Market Overview, By Application  
Chapter 7   Global Contact Center Outsourcing Market Overview, By Region   
Chapter 8   Company Profiles & Competitive Landscape   

Grasp advance knowledge on Global Contact Center Outsourcing Industry through in-depth Blogs, White Paper & Infographics:

Access the White Paper “Technological Trends As Well As Growth Opportunities For Contact Center Outsourcing” @

Read the in depth blog titled “Success Measurement In Contact Center Outsourcing” @

Browse more related reports:

Global Chatbots Market Size 2018-2025:
Global Chatbots market has been segmented based on types, organization size and geography. Further, type segment has been bifurcated into web-based, standalone and messenger-based/third party. The standalone division of the segment is anticipated to dominate with highest Chatbots market share in upcoming years. Browse the full report  @

Global Payment Gateway Market Size and Forecast, 2018-2025:
The growing global payment gateway market has sparked a fierce competition among the vendors who are constantly under the pressure to provide an innovative and low-cost solution to the customers.  Browse the full report  @

Access research repository of Upcoming Reports @

About Us:
Adroit Market Research is a global business analytics and consulting company incorporated in 2018. Our target audience is a wide range of corporations, manufacturing companies, product/technology development institutions and industry associations that require understanding of a market’s size, key trends, participants and future outlook of an industry. We intend to become our clients’ knowledge partner and provide them with valuable market insights to help create opportunities that increase their revenues. We follow a code– Explore, Learn and Transform. At our core, we are curious people who love to identify and understand industry patterns, create an insightful study around our findings and churn out money-making roadmaps.

Contact Us:
Ryan Johnson
Account Manager - Global
3131 McKinney Ave Ste 600
Dallas, TX 75204
Email ID:
Phone No.: +1 (214) 884-6068
Connect with us: Facebook | Twitter | LinkedIn