COLORADO SPRINGS, Colo., Aug. 19, 2019 (GLOBE NEWSWIRE) -- The International Customer Management Institute, the authority on contact center excellence, today announces the honorees for the second annual ICMI Customer Experience Movers & Shakers list. The 2019 ICMI Customer Experience Movers & Shakers list honors emerging leaders and innovators in the customer experience and contact center space. This year’s honorees were chosen due to their hard work and dedication to inspire excellence, motivate peers, and shape the future of customer service. All 2019 honorees will be recognized and celebrated at the ICMI Contact Center Connections Movers & Shakers Celebration, taking place October 29, 2019. To register for the conference, please visit: icmi.com/ccconnections/
To learn more about the ICMI Customer Experience Movers & Shakers list, please visit: icmi.com/Landings/General/Awards/Movers-and-Shakers
“The ICMI Customer Experience Movers & Shakers List is developed to shine a spotlight on the industry professionals that are excelling in their fields and going to great lengths to achieve customer service excellence,” said Patty Caron, Event Director, ICMI. “This year’s honorees encompass the skills and dedication needed to improve the customer experience industry and we look forward to celebrating them at ICMI Contact Center Connections in Chicago.”
This year’s Movers & Shakers were nominated by their peers or colleagues. The ICMI content team then reviewed applications and evaluated them based on a list of required criteria for each category.
2019 ICMI Customer Experience Movers & Shakers:
Customer Experience Leaders
Frontline Employees
Technology Leaders
Training Professionals
Workforce Managers
Customer Hero of the Year Finalists
Nominees in this category have been narrowed down to a group of finalists. The ICMI audience will select the winner, who will be announced at ICMI Contact Center Connections 2019.
Register for ICMI Contact Center Connections 2019:
To register before September 13 and save up to $300, please visit: icmi.com/contact-center-connections/Pricing/Passes-and-Pricing
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About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.
About Informa Tech
Informa Tech is a market leading provider of integrated research, media, training and events to the global Technology community. We're an international business of more than 600 colleagues, operating in more than 20 markets. Our aim is to inspire the Technology community to design, build and run a better digital world through research, media, training and event brands that inform, educate and connect. Over 7,000 professionals subscribe to our research, with 225,000 delegates attending our events and over 18,000 students participating in our training programs each year, and nearly 4 million people visiting our digital communities each month. Learn more about Informa Tech.
Heather Donner
ICMI PR
ICMIPR@UBM.com
415-947-6109