Denver, Oct. 15, 2019 (GLOBE NEWSWIRE) -- Valyant AI, a Colorado-based artificial intelligence (AI) company focused on customer service in the quick-serve restaurant (QSR) industry, today announced its CEO and founder, Rob Carpenter, will release the results of a case study looking at the implementation of the company’s technology into the QSR industry during a conversation titled, Automation: How digital labor technologies can help guests and operators on Tuesday, Oct. 15 at this year’s MUFSO conference in Denver.
Carpenter will also delve into how automation impacts the restaurant industry and highlight the ways in which digital labor can reduce turnover, increase throughput and boost average check sizes. The presentation will be held in Governor’s Square 11 at Sheraton Denver Downtown from 4:30 p.m. to 5:30 p.m.
According to the recently released 2019 QSR Drive-Thru Study, consumers are experiencing both a decline in accuracy and an increase in wait times. Whether spending 255 seconds in line — 20 seconds longer than in 2018 — or experiencing reduced order accuracy due to increasingly complex menus and an increase in order quantity, the study predicts it will remain difficult for brands to shave off seconds moving forward.
“This year’s study genuinely champions AI as the next big thing in drive-thru technology,” said Carpenter. “Beyond augmenting human employees and helping out at the speaker, AI will one day be able to recognize each car's past orders or suggest recommendations based on time of day, weather or other factors. We believe AI will truly revolutionize the future of customer service across the QSR space.”
In his presentation, Carpenter will highlight the results of his company's recent AI implementation. In just 10 months, Valyant’s platform, “Holly,” has already improved employee efficiency, increased average ticket size, diminished customer service wait times and reduced operational costs:
- The platform’s average attempted upsell rate of 43% is in the top third of the industry upon deployment.
- The average customer rated their overall experience with Holly 4 out of 5 stars.
- Between software accuracy, technological innovations and human-in-the-loop, Valyant AI successfully completes 95% of all customer orders. This truly allows for the automation of tasks related to customer order taking and POS insertion.
“Automation is the future of fast food,” said Carpenter. “As the industry seeks solutions to its massive labor shortage, high employee turnover, slow speed of service and dwindling guest counts, automated technologies are being employed to streamline employee tasks and improve the service experience for customers, ultimately boosting the bottom line for operators.”
The MUFSO (multiunit food service operators) conference is a bustling marketplace and vibrant hub that brings together the restaurant industry’s most invested and forward-thinking professionals. The event will feature an award-winning CEO panel, a cook-off, multiple tours, a keynote presentation on the “Thank You Economy” from Gary Vaynerchuk and much more.
To learn more about Valyant AI’s conversational artificial intelligence (AI) platform for the enterprise, please visit https://valyant.ai. For more information about MUFSO or to register for the event, please visit https://www.mufso.com.
About Valyant AI
Valyant AI provides QSRs with an upbeat and professional voice-based artificial intelligence (AI) customer service platform that is always ready to assist. One of the world’s first commercial deployments of enterprise AI, Valyant AI can easily be integrated in call-ahead phone systems, restaurant drive-thrus, mobile apps and more to support customers at every touchpoint, anytime and anywhere. With the eventual ability to speak more than 30 languages, Valyant AI can help customers as quickly and enjoyably as possible. Whether helping to address labor shortages or enhancing customer service, Valyant AI delivers an unmatched customer service experience. With Valyant AI, the future of customer service is here. For more information, please visit https://valyant.ai/.
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