Tech Executives Share Practical Advice and Lessons Learned at Upcoming Service Management World

Fifteen Case Studies Spotlight Strategic Decision-Making, Implementing and Optimizing Services and Innovation and Disruption

COLORADO SPRINGS, Colo., Oct. 22, 2019 (GLOBE NEWSWIRE) -- HDI, the leading organization dedicated to elevating service and support across the enterprise, features fifteen case studies from organizations who overcame considerable challenges to improve business process and streamline operations. Representatives from these organizations will share best practices and insights on all things related to service management and technical support.

A few of the case studies being presented include:

Georgia Institute of Technology
Georgia Tech shares its process for change management and how it managed adoption, along with successes and lessons learned. Gain understanding on how change management can work in a higher education setting and how your organization can survive adopting change management.

First American
With a keynote from a senior executive followed by multiple breakout sessions, the program takes a deep dive into First American's operational experience using data, knowledge and analytical thinking to identify opportunities for continuous improvement, implement new ideas, uncover workflow automation opportunities and shift resolution closer to the customer.

Using the craft of woodworking as a guide, TEKsystems will present practical and applicable techniques for improving the use of measurement and metrics. The session will introduce basic, yet powerful tools that anyone can use to get more from measurements and metrics.

Joy Sobhani, Group Event Director at HDI commented, “Through our conference program, HDI aims to educate service management professionals with the knowledge needed to deliver smarter service and better business practices. Change is constant in our industry, so the peer-to-peer learning gained in our case study program is a valuable tool in helping IT professionals do what they do – better.”

To learn more about #SMWorld 2019 and to register for the event, visit

About HDI
For thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at HDI is brought to you by Informa Tech.

About Informa Tech
Informa Tech is a market leading provider of integrated research, media, training and events to the global Technology community. We're an international business of more than 600 colleagues, operating in more than 20 markets. Our aim is to inspire the Technology community to design, build and run a better digital world through research, media, training and event brands that inform, educate and connect. Over 7,000 professionals subscribe to our research, with 225,000 delegates attending our events and over 18,000 students participating in our training programs each year, and nearly 4 million people visiting our digital communities each month.

Media Contact:
Briana Pontremoli