HDI Announces Strategic Case Studies at SupportWorld Live 2020

The Home Depot, Zendesk, Inc., Toyota Motor North America and Duke University Among Organizations Sharing Strategies and Best Practices Around Service Management and Technical Support

COLORADO SPRINGS, Colo., Jan. 29, 2020 (GLOBE NEWSWIRE) -- HDI, the leading organization dedicated to elevating service and support across the enterprise, is pleased to announce twenty-one case study sessions at their upcoming SupportWorld Live event, taking place April 19-24 in Las Vegas. Representatives from these organizations will share best practices and insights on all things related to service management and technical support.

Some of the organizations presenting strategic case studies at SupportWorld Live 2020 (formerly HDI Conference & Expo) include:

  • Duke University School of Nursing
    • Reaching for the Sky: IT Support Transitions to the Cloud, Glenn Setliff, Director, IT
  • Johns Hopkins University Applied Physics Laboratory
    • Customer Service Is Dead, Customer Experience Is Queen, Deandrea Norris, IT Customer Experience Manager
  • Navy Federal Credit Union
    • How to Build a Help Desk That Champions Your Culture, Don Varela, Resource Manager
  • Freddie Mac
    • How Walk-Up Support Can Transform the Customer Experience, Justin Menapace, Desktop Support Senior
  • Zendesk, Inc.
    • The Experience Economy Is Here: What It Means for the Future of Customer Experience, Elisabeth Zornes, Chief Customer Officer
  • The Home Depot
    • Swarming: Culture First, Daniel Byer, Product Support Manager and Kara Bereman, Product Support Manager
  • Northwestern Mutual
    • Digital Wizards, Walk-Up Services, Chat Support: Transforming Customer Success, Jill Weber, Service Desk Specialist and Marlin Hill, Service Desk Specialist
  • Toyota Motor North America
    • How Toyota Optimizes Service Processes for Exceptional End-User Support, Connie Brandenburg, IT National Manager and Mitch Cartmell, PMO Manager, SAIC

"SupportWorld Live takes great pride in selecting relevant organizations and expert speakers to participate in the conference program," said Joy Sobhani, Group Event Director, HDI. “Our case studies offer attendees valuable insight and unique perspective around service management strategies currently being implemented across business, higher education and financial services."

SupportWorld Live (formerly HDI Conference & Expo) takes place April 19-24 at the MGM Grand in Las Vegas. To learn more about SupportWorld Live and to register for the event, visit www.hdiconference.com.

About HDI
For thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Tech.

About Informa Tech
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Media Contact:
Briana Pontremoli
Informa Tech