Dallas, Texas, Jan. 30, 2020 (GLOBE NEWSWIRE) -- ‘Global Customer Care BPO Market’
The Global Customer Care BPO Market size was 55500 million US$ and it is expected to reach 81700 million US$ by the end of 2025, with a CAGR of 5.7% during 2019-2025.
Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.
United States and Europe have a larger market share in 2017 which together account for 57.41%, and will witness a stable growth in following years. China hold a market share of 9.60% will still play an important role which cannot be ignored. Any changes from Central & South America might affect the development trend of Customer Care BPO. Japan also play important roles in global market, but it will witness the comparatively lowest growth rate within selected regions.
Top Companies:
Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), Alorica, Webhelp, Amdocs, Transcom, Comdata, West Corporation, Infosys BPM, StarTek Inc
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The growing need for improved customer satisfaction is one of the significant factors contributing to the growth of the global customer care BPO market. In addition, the customer care BPO market is significantly grown since the past few years, this is owing to the drastic change in customer behaviour about payments and purchasing. However, Asia Pacific is one of the major markets for customer care BPO owing to the shifting economies as well as continuously growing adoption rate of BFSI and telecom services among others. Moreover, small and medium organizations are likely to witness huge demand for customer care BPO market over the forecast period. The growing number of small and medium-scale enterprises in emerging regions of Asia Pacific is boosting the demand of customer care BPO market.
Market segment by Type, the product can be split into
Onshore Outsourcing
Offshore Outsourcing
Market segment by Application, split into
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
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The study objectives of this report are:
To analyze global Customer Care BPO status, future forecast, growth opportunity, key market and key players.
To present the Customer Care BPO development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions
Another Report: ‘Global Business Document Work Process Management (BPO) Market Size, Status and Forecast 2019-2025
The Global Business Document Work Process Management (BPO) Market size was million US$ and it is expected to reach million US$ by the end of 2025, with a CAGR of during 2019-2025.
Business Document Work Process Management is a concept of Operation management. To automate, analyse, discover, measure, and improve business processes people use different methods. Business Document Work Process Management is a combination of such methods. Any small or large organization need appropriate business process documentation. Thus for process improvement, training and reducing vulnerability to employee process knowledge documentation process is necessary. This can include policies, tutorials, checklists, forms or links to other applications. It is a complete description of executing a given process. These processes can be structured or variable. Business document work process management is different from process management. Thus Business Document Work Process Management is an important part of any organization that must be managed and developed to provide the services to the costumers. Business Document Work Process is basically enacting of a discovered business process. This process can be done through manually or automatically. Automatic execution is possible due to advancement in technology. Automatic execution is done with combination of manual and automated business tasks which are software driven. Global Business Document Work Process Management tools can be used to implement business processes through different activities.
Top Companies:
Xerox, Eastman Kodak, Banctec, Synnex/Concentrix/IBM, Fujitsu, Hewlett Packard, Parascript, Cannon, Konica Minolta, Lexmark, Ricoh, Adobe, Scan Optics, Connecticut Business Systems, Doma, Fujitsu, Parascript, Patriarch Partners, Scan Store
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Advancement in technologies, digitalization, global competition between the companies and Paper document imaging are the major factors influencing the growth of the global business document work process management market. Also Industrialization is one the major driving factor for the market growth as it booming since a decade. Business organization find it difficult to manage all the important documents so it is necessary to have manual or automatic Business Document Work Process Management. It is an ultimate process to guide for the employees and managers of any organization. It helps business organization to identify the current state of process properly. Thus Business work process management allows to know what people are doing, you get the proper insight of the company.
Market segment by Type, the product can be split into
Front Office Services
Back Office Services
Market segment by Application, split into
Large Enterprise
Small And Medium Enterprises
Other
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
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Major Points From Table of Content:
Chapter One: Report Overview
Chapter Two: Global Growth Trends
Chapter Three: Market Share by Key Players
Chapter Four: Breakdown Data by Type and Application
Chapter Five: United States
Chapter Six: Europe
Chapter Seven: China
Chapter Eight: Japan
Chapter Nine: Southeast Asia
Chapter Ten: India
Chapter Eleven: Central & South America
Chapter Twelve: International Players Profiles
Chapter Thirteen: Market Forecast 2019-2025
Chapter Fourteen: Analyst's Viewpoints/Conclusions
Chapter Fifteen: Appendix
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