One Medical Announces Results for Fourth Quarter and Full Year 2022

  • 2022 Ending Total Membership Count of 836,000, a 14% Increase Year-Over-Year. Ending Consumer and Enterprise Membership Count of 796,000 and At-Risk Membership Count of 40,000
  • Fourth Quarter 2022 Net Revenue of $274.2 Million, a 19% Increase Year-Over-Year
  • Full Year 2022 Net Revenue of $1.046 Billion, a 68% Increase Year-Over-Year
  • 2022 Ending Cash and Marketable Securities of $262.4 Million

SAN FRANCISCO, Feb. 21, 2023 (GLOBE NEWSWIRE) -- 1Life Healthcare, Inc. (One Medical) (Nasdaq: ONEM) today announced financial results for the fourth quarter and full year ended December 31, 2022.

“This past year at One Medical we extended the impact of our human-centered and technology-powered model, expanding to serve 836,000 total members, including 796,000 Consumer and Enterprise and 40,000 At-Risk members, and growing net revenue 68% year-over-year to $1.046 Billion,” said Amir Dan Rubin, Chair & CEO of One Medical.

Financial Highlights for the Fourth Quarter 2022

All comparisons are to the three months ended December 31, 2021. Unless otherwise noted, our results of operations in this press release include the activity of Iora Health, Inc. ("Iora") beginning from the close of our acquisition on September 1, 2021.

  • Total membership count as of quarter-end was 836,000 compared to 736,000, a 14% increase; Consumer and Enterprise membership count of 796,000 and At-Risk membership count of 40,000 as of quarter-end.
  • Net Revenue was $274.2 million compared to $230.2 million, a 19% increase.
  • Medical Claims Expense Ratio was 78%.
  • Loss from Operations was $112.4 million, or 41% of Net Revenue; Net Loss was $101.1 million, or 37% of Net Revenue.
  • Care Margin was $48.1 million, or 18% of Net Revenue.
  • Adjusted EBITDA was a loss of $36.9 million, or 13% of Net Revenue.

Financial Highlights for the Full Year 2022

All comparisons are to the twelve months ended December 31, 2021. Unless otherwise noted, our results of operations in this press release include the activity of Iora beginning from the close of our acquisition on September 1, 2021.

  • Net Revenue was $1.046 billion compared to $623.3 million, a 68% increase.
  • Medical Claims Expense Ratio was 81%.
  • Loss from Operations was $419.7 million, or 40% of Net Revenue; Net Loss was $397.8 million, or 38% of Net Revenue.
  • Care Margin was $184.4 million, or 18% of Net Revenue.
  • Adjusted EBITDA was a loss of $144.1 million, or 14% of Net Revenue.

Due to the company's pending transaction with Amazon, One Medical will not be providing guidance for the first quarter 2023 and the full fiscal year 2023.

In addition, as is customary during the pendency of an acquisition, One Medical will not be hosting a conference call in conjunction with its fourth quarter and full year 2022 earnings release. For further details and discussion of our financial performance please refer to our annual report on Form 10-K for the year ended December 31, 2022.

Key Metrics and Non-GAAP Financial Measures

Members: Members include both Consumer and Enterprise members as well as At-Risk members as defined below. Our number of members depends, in part, on our ability to successfully market our services directly to consumers including Medicare-eligible as well as non-Medicare eligible individuals, to Medicare Advantage health plans and Medicare Advantage enrollees, to employers that are not yet enterprise clients, as well as our activation rate within existing enterprise clients. We define estimated activation rate for any enterprise client at a given time as the percentage of eligible lives enrolled as members. While growth in the number of members is an important indicator of expected revenue growth, it also informs our management of the areas of our business that will require further investment to support expected future member growth. Member numbers as of the end of each period are rounded to the thousands.

Consumer and Enterprise Members: A Consumer and Enterprise member is a person who has registered with us and has paid for membership for a period of at least one year or whose membership has been sponsored by an enterprise or other third party under an agreement having a term of at least one year. Consumer and Enterprise members do not include trial memberships, our virtual only One Medical Now users, or any temporary users. Our number of Consumer and Enterprise members depends, in part, on our ability to successfully market our services directly to consumers and to employers that are not yet enterprise clients and our activation rate within existing clients. Consumer and Enterprise members may include individuals who are: (i) Medicare-eligible and (ii) have paid for a membership or whose membership has been sponsored by an enterprise or other third party. Consumer and Enterprise members do not include any At-Risk members as defined below. Consumer and Enterprise members help drive commercial revenue.

At-Risk Members: An At-Risk member is a person for whom we are responsible for managing a range of healthcare services and associated costs. At-Risk members help drive Medicare revenue.

Reconciliations of non-GAAP financial measures to the most directly comparable financial results as determined in accordance with GAAP are included at the end of this press release following the accompanying financial data. We believe that these non-GAAP financial measures, when taken together with the corresponding GAAP financial measures, provide meaningful supplemental information regarding our performance by excluding certain items that may not be indicative of our business, results of operations, or outlook. However, non-GAAP financial information is presented for supplemental informational purposes only, has limitations as an analytical tool and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP. In addition, other companies, including companies in our industry, may calculate similarly-titled non-GAAP measures differently or may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measures as tools for comparison.

Medical Claims Expense Ratio: We define Medical Claims Expense Ratio as medical claims expense divided by Capitated Revenue. The nature of our contracting with Medicare Advantage payers and CMS requires us to be financially responsible for a range of healthcare services of our At-Risk members. Our care model focuses on leveraging the primary care setting as a means of reducing unnecessary or avoidable health care costs and balancing our cost of care with the impact of our service levels on medical claims expense. We are liable for potentially large medical claims should we not effectively manage our At-Risk members’ health. We therefore consider the Medical Claims Expense Ratio to be an important measure to monitor our performance. As we sign up new At-Risk members or open new offices to serve these members, our Medical Claims Expense Ratio is likely to increase initially due to a potential increase in medical claims expense from a lag in improvement in health outcomes with member tenure. Similarly, there may be a lag in adequately documenting the health status of our members, resulting in different Capitated Revenue compared to what is indicated by the health status of an At-Risk member. We believe that the Medical Claims Expense Ratio for a given set of At-Risk members can improve over time as we help improve their health outcomes relative to their underlying health conditions.

Care Margin: We define Care Margin as income or loss from operations excluding depreciation and amortization, general and administrative expense and sales and marketing expense. We consider Care Margin to be an important measure to monitor our performance, specific to the direct costs of delivering care. We believe this margin is useful to both us and investors to measure whether we are effectively pricing our services and managing the health care and associated costs, including medical claims expense and cost of care, of our At-Risk members successfully. We have provided below a reconciliation of historical Care Margin to loss from operations, its most directly comparable GAAP financial measure.

Adjusted EBITDA: We define Adjusted EBITDA as net income or loss excluding interest income, interest and other income (expense), depreciation and amortization, stock-based compensation, provision for (benefit from) income taxes, certain legal or advisory costs, and acquisition and integration costs that we do not consider to be expenses incurred in the normal operation of the business. Such legal or advisory costs may include but are not limited to expenses with respect to evaluating potential business combinations, legal investigations, or settlements. Acquisition and integration costs include expenses incurred in connection with the closing and integration of acquisitions, which may vary significantly and are unique to each acquisition. We started to exclude prospectively from our presentation certain legal or advisory costs from the first quarter of 2021 and acquisition and integration costs from the second quarter of 2021, because amounts incurred in the prior periods were insignificant relative to our consolidated operations. We include Adjusted EBITDA because it is an important measure upon which our management assesses and believes investors should assess our operating performance. We consider Adjusted EBITDA to be an important measure to both management and investors because it helps illustrate underlying trends in our business and our historical operating performance on a more consistent basis. We have provided below a reconciliation of historical Adjusted EBITDA to net loss, its most directly comparable GAAP financial measure.

Available Information

One Medical intends to use its Company website (including its Investor Relations website) as well as its Facebook, Twitter and LinkedIn accounts as a means of disclosing material non-public information and for complying with its disclosure obligations under Regulation FD.

Forward-Looking Statements

This press release contains forward-looking statements about us and our industry that involve substantial risks and uncertainties and are based on our beliefs and assumptions and on information currently available to us. All statements other than statements of historical facts contained in this press release, including statements regarding our proposed transactions with Amazon, future results of operations, financial condition, business strategy and plans and objectives of management for future operations, are forward-looking statements. In some cases, you can identify forward-looking statements because they contain words such as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “may,” “plan,” “potential,” “predict,” “project,” “should,” “will,” or “would,” or the negative of these words or other similar terms or expressions.

Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. Forward-looking statements represent our current beliefs, estimates and assumptions only as of the date of this press release and information contained in this press release should not be relied upon as representing our estimates as of any subsequent date. These statements, and related risks, uncertainties, factors and assumptions, include, but are not limited to: our ability to consummate the proposed transactions with Amazon in a timely manner or at all and potential delays in consummating such proposed transactions; the satisfaction (or waiver) of closing conditions to the consummation of the proposed transactions with Amazon; timely and successful integration of Iora with our company and our ability to timely and successfully achieve the anticipated benefits and potential synergies of such transaction; the strength of the One Medical brand; member satisfaction with our services and support; the effects of the COVID-19 pandemic, including any new outbreaks and emerging variant strains of the virus, and related self-isolation and quarantine measures on our business, revenue, future growth and results of operations; anticipated membership growth and revenue potential from our members; our ability to retain members; our ability to successfully introduce and drive adoption of new products; changes in the pricing we offer our members; our relationships with our health network partners and enterprise clients and any changes to, accommodations in or terminations of our contracts with the health network partners or enterprise clients; our ability to improve cost of care and margins, including timing and expenses of new office openings and entry into new geographies; our ability to improve our medical claims expense ratio; changes in laws or regulations; our involvement in existing and potential litigation, including medical malpractice claims and consumer class actions; any governmental investigations or inquiries, including those related to COVID-19 vaccine administration or challenges to our relationships with the One Medical PCs under the administrative services agreements; our strategic plan; the impact of new laws and regulations on our industry, including Medicare, general economic and market conditions; our financial outlook; our focus areas for investment and our investments; announcements by us, our health network partners or our competitors of business or strategic developments; and our overall business trajectory. These risks are not exhaustive. Except as required by law, we assume no obligation to update these forward-looking statements, or to update the reasons actual results could differ materially from those anticipated in the forward-looking statements, even if new information becomes available in the future. Further information on factors that could cause actual results to differ materially from the results anticipated by our forward-looking statements is included in the reports we have filed or will file with the Securities and Exchange Commission, including our Annual Report on Form 10-K for the year ended December 31, 2022. These filings, when available, are available on the investor relations section of our website at and on the SEC’s website at

About One Medical

One Medical is a U.S. national human-centered and technology-powered primary care organization with seamless digital health and inviting in-office care, convenient to where people work, shop, live, and click. One Medical’s vision is to delight millions of members with better health and better care while reducing costs, within a better team environment. One Medical’s mission is to transform health care for all through a human-centered, technology-powered model. Headquartered in San Francisco, 1Life Healthcare, Inc. is the administrative and managerial services company for the affiliated One Medical physician-owned professional corporations that deliver medical services in-office and virtually. 1Life and the One Medical entities do business under the "One Medical" brand.

(Amounts in thousands, except per share amounts)

 Three Months Ended December 31, Year Ended December 31,
  2022   2021   2022   2021 
 (unaudited) (unaudited)    
Net revenue:       
Medicare revenue$136,602  $99,517  $528,909  $129,979 
Commercial revenue 137,635   130,697   516,638   493,336 
Total net revenue 274,237   230,214   1,045,547   623,315 
Operating expenses:       
Medical claims expense 103,577   90,458   419,659   116,543 
Cost of care, exclusive of depreciation and amortization shown separately below 122,520   102,182   441,499   318,639 
Sales and marketing (1) 25,031   24,355   97,065   61,994 
General and administrative (1) 110,295   88,516   415,834   323,127 
Depreciation and amortization 25,195   20,552   91,185   46,496 
Total operating expenses 386,618   326,063   1,465,242   866,799 
Loss from operations (112,381)  (95,849)  (419,695)  (243,484)
Other income (expense), net:       
Interest income 864   79   2,015   798 
Interest and other income (expense) (2,956)  (3,608)  (11,681)  (13,757)
Total other income (expense), net (2,092)  (3,529)  (9,666)  (12,959)
Loss before income taxes (114,473)  (99,378)  (429,361)  (256,443)
Provision for (benefit from) income taxes (13,331)  (3,945)  (31,514)  (1,802)
Net loss$(101,142) $(95,433) $(397,847) $(254,641)
Net loss per share — basic and diluted$(0.49) $(0.50) $(2.02) $(1.64)
Weighted average common shares outstanding - basic and diluted 204,836   192,402   197,048   155,343 

(1)    Includes stock-based compensation, as follows:

 Three Months Ended December 31, Year Ended December 31,
  2022   2021  2022  2021
 (unaudited) (unaudited)    
Sales and marketing$(356) $1,265 $3,618 $4,136
General and administrative 39,521   29,839  143,298  108,162
Total$39,165  $31,104 $146,916 $112,298

Components of Net Revenue:

 Three Months Ended December 31, Year Ended December 31,
  2022  2021  2022  2021
 (unaudited) (unaudited)    
Net revenue:       
Capitated revenue$133,433 $96,737 $517,395 $126,609
Fee-for-service and other revenue 3,169  2,780  11,514  3,370
Total Medicare revenue 136,602  99,517  528,909  129,979
Partnership revenue 66,800  58,447  257,309  224,051
Net fee-for-service revenue 44,188  49,098  157,239  181,811
Membership revenue 26,647  23,152  102,090  85,711
Grant income       1,763
Total commercial revenue 137,635  130,697  516,638  493,336
Total net revenue$274,237 $230,214 $1,045,547 $623,315

Statements of Operations Data as a Percentage of Net Revenue:

 Three Months Ended December 31, Year Ended December 31,
 2022 2021 2022 2021
 (unaudited) (unaudited)    
Net revenue:       
Medicare revenue50% 43% 51% 21%
Commercial revenue50% 57% 49% 79%
Total net revenue100% 100% 100% 100%
Operating expenses:       
Medical claims expense38% 39% 40% 19%
Cost of care, exclusive of depreciation and amortization shown separately below45% 44% 42% 51%
Sales and marketing (1)9% 11% 9% 10%
General and administrative (1)40% 38% 40% 52%
Depreciation and amortization9% 9% 9% 7%
Total operating expenses141% 142% 140% 139%
Loss from operations(41)% (42)% (40)% (39)%
Other income (expense), net:       
Interest income—% —% —% —%
Interest and other income (expense)(1)% (2)% (1)% (2)%
Total other income (expense), net(1)% (2)% (1)% (2)%
Loss before income taxes(42)% (43)% (41)% (41)%
Provision for (benefit from) income taxes(5)% (2)% (3)% —%
Net loss(37)% (41)% (38)% (41)%

(1)   Includes stock-based compensation, as follows:

 Three Months Ended December 31, Year Ended December 31,
 2022 2021 2022 2021
 (unaudited) (unaudited)    
Sales and marketing—% 1% —% 1%
General and administrative14% 13% 14% 17%
Total14% 14% 14% 18%

Components of Net Revenue:

 Three Months Ended December 31, Year Ended December 31,
 2022 2021 2022 2021
 (unaudited) (unaudited)    
Net revenue:       
Capitated revenue49% 42% 49% 20%
Fee-for-service and other revenue1% 1% 1% 0.5%
Total Medicare revenue50% 43% 51% 21%
Partnership revenue24% 25% 25% 36%
Net fee-for-service revenue16% 21% 15% 29%
Membership revenue10% 10% 10% 14%
Grant income—% —% —% 0.3%
Total commercial revenue50% 57% 49% 79%
Total net revenue100% 100% 100% 100%

*Percentages may not sum due to rounding.

(Amounts in thousands, except par value amounts)

 December 31,
  2022   2021 
Current assets:   
Cash and cash equivalents$215,447  $341,971 
Short-term marketable securities 46,980   111,671 
Accounts receivable, net 137,359   103,498 
Inventories 7,944   6,065 
Prepaid expenses 18,724   28,055 
Other current assets 24,485   21,767 
Total current assets 450,939   613,027 
Long-term marketable securities    48,296 
Restricted cash 5,084   3,801 
Property and equipment, net 220,314   193,716 
Right-of-use assets 276,842   256,293 
Intangible assets, net 312,177   352,158 
Goodwill 1,157,401   1,147,464 
Other assets 9,977   12,277 
Total assets$2,432,734  $2,627,032 
Liabilities and Stockholders' Equity   
Current liabilities:   
Accounts payable$15,148  $18,725 
Accrued expenses 88,607   72,672 
Deferred revenue, current 49,815   47,928 
Operating lease liabilities, current 40,267   31,152 
Other current liabilities 10,838   31,632 
Total current liabilities 204,675   202,109 
Operating lease liabilities, non-current 295,748   269,641 
Convertible senior notes 311,719   309,844 
Deferred income taxes 43,899   73,875 
Deferred revenue, non-current 21,233   29,317 
Other non-current liabilities 11,474   13,663 
Total liabilities 888,748   898,449 
Commitments and contingencies   
Stockholders' Equity:   
Common stock, $0.001 par value, 1,000,000 and 1,000,000 shares authorized as of December 31, 2022 and December 31, 2021, respectively; 206,031 and 191,722 shares issued and outstanding as of December 31, 2022 and December 31, 2021, respectively 206   193 
Additional paid-in capital 2,560,604   2,346,781 
Accumulated deficit (1,016,045)  (618,198)
Accumulated other comprehensive income (loss) (779)  (193)
Total stockholders' equity 1,543,986   1,728,583 
Total liabilities and stockholders' equity$2,432,734  $2,627,032 

(Amounts in thousands)

 Year Ended December 31,
  2022   2021 
Cash flows from operating activities:   
Net loss$(397,847) $(254,641)
Adjustments to reconcile net loss to net cash used in operating activities:   
Provision for bad debts (928)  966 
Depreciation and amortization 91,185   46,496 
Amortization of debt discount and issuance costs 1,875   1,874 
Accretion of discounts and amortization of premiums on marketable securities, net 1,307   1,178 
Reduction of operating lease right-of-use assets 33,929   22,062 
Stock-based compensation 146,916   112,298 
Deferred income taxes (29,976)  (4,006)
Other non-cash items 1,082   864 
Changes in operating assets and liabilities, net of acquisitions:   
Accounts receivable, net (32,576)  (16,546)
Inventories (1,854)  1,118 
Prepaid expenses and other current assets 18,575   (18,979)
Other assets 1,333   1,687 
Accounts payable (2,878)  3,111 
Accrued expenses 15,418   11,175 
Deferred revenue (6,578)  3,350 
Operating lease liabilities (30,248)  (20,919)
Other liabilities (20,538)  20,346 
Net cash used in operating activities (211,803)  (88,566)
Cash flows from investing activities:   
Purchases of property and equipment, net (73,719)  (63,616)
Purchases of marketable securities (54,906)  (215,289)
Proceeds from sales and maturities of marketable securities 166,000   623,966 
Acquisitions of businesses, net of cash and restricted cash acquired (10,360)  (23,257)
Issuance of note receivable    (30,000)
Net cash provided by (used in) investing activities 27,015   291,804 
Cash flows from financing activities:   
Proceeds from the exercise of stock options 58,889   22,784 
Proceeds from employee stock purchase plan 2,489   5,078 
Payment of principal portion of finance lease liability (52)  (51)
Payment received from acquisition related contingent consideration 500    
Net cash provided by financing activities 61,826   27,811 
Net (decrease) increase in cash, cash equivalents and restricted cash (122,962)  231,049 
Cash, cash equivalents and restricted cash at beginning of period 346,054   115,005 
Cash, cash equivalent and restricted cash at end of period$223,092  $346,054 
Supplemental disclosure of cash flow information:   
Cash (received) paid for income taxes$(4,591) $13,177 
Cash paid for interest$9,492  $9,495 
Supplemental disclosure of non-cash investing and financing activities:   
Purchases of property and equipment included in accounts payable and accrued expenses$10,059  $10,707 
Equity consideration provided for business acquisition$5,541  $1,361,955 

Select Metrics (As of Period End)

  December 31,
 September 30,
 June 30,
 March 31,
 December 31,
 September 30,
 June 30,
 March 31,
Consumer and Enterprise members 796,000 775,000 750,000 728,000 703,000 683,000 621,000 598,000
At-Risk members 40,000 40,000 40,000 39,000 33,000 32,000  
Offices 221 214 204 188 182 177 124 110


 Three Months Ended December 31, Year Ended December 31,
  2022   2021   2022   2021 
 (in thousands)
Medical claims expense$103,577  $90,458  $419,659  $116,543 
Capitated Revenue$133,433  $96,737  $517,395  $126,609 
Medical Claims Expense Ratio 78%  94%  81%  92%


 Three Months Ended December 31, Year Ended December 31,
  2022   2021   2022   2021 
 (in thousands)
Loss from operations$(112,381) $(95,849) $(419,695) $(243,484)
Sales and marketing* 25,031   24,355   97,065   61,994 
General and administrative* 110,295   88,516   415,834   323,127 
Depreciation and amortization 25,195   20,552   91,185   46,496 
Care margin$48,140  $37,574  $184,389  $188,133 
Care margin as a percentage of net revenue 18%  16%  18%  30%

* Includes stock-based compensation


 Three Months Ended December 31, Year Ended December 31,
  2022   2021   2022   2021 
 (in thousands)
Net loss$(101,142) $(95,433) $(397,847) $(254,641)
Interest income (864)  (79)  (2,015)  (798)
Interest and other income (expense) 2,956   3,608   11,681   13,757 
Depreciation and amortization 25,195   20,552   91,185   46,496 
Stock-based compensation 39,165   31,104   146,916   112,298 
Provision for (benefit from) income taxes (13,331)  (3,945)  (31,514)  (1,802)
Legal or advisory costs (1)    426   547   16,514 
Acquisition and integration costs 11,154   3,205   36,946   33,318 
Adjusted EBITDA$(36,867) $(40,562) $(144,101) $(34,858)

(1)Approximately $5.6 million of the legal or advisory costs relate to a legal settlement during the year ended December 31, 2021. We began excluding certain legal or advisory costs from Adjusted EBITDA starting from the first quarter of 2021.


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