Critical comms collaboration unlocks Welsh Ambulance Service NHS Trust savings

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800 ambulance service vehicles across Wales are undergoing a major communications refresh thanks to a collaboration between the Welsh Ambulance Service (WAST), Telent and Panasonic TOUGHBOOK.

The communications rollout started in May 2023 in Caernarfon, North Wales and will maintain the important communications link between control rooms and ambulance service vehicles, with the local collaboration bringing cost savings and minimising the time ambulances are off the road. The vehicle upgrades will take place at Panasonic TOUGHBOOK’s European Configuration and Service Centre in Cardiff, South Wales and WAST’s facility in North Wales.

“It is vital that our ambulance service vehicles have reliable and unfailing communications around the clock to effectively undertake our daily duties for our communities,” said Leanne Smith, Director of Digital (Interim) at WAST. “The collaboration with Panasonic and Telent ensures the communications equipment refresh is completed locally, minimising the cost and downtime of the vehicles that would otherwise have had to be transported outside of the region for operational space.”

Telent will install the new specialist equipment as part of the Mobile Data and Vehicle Solution (MDVS), which is replacing the mobile data elements of the communications equipment within ambulances. The upgrade will enhance communications for frontline ambulance workers, and the MDVS installation includes a vehicle data router and a fully ruggedised Panasonic TOUGHBOOK touch screen tablet device.

“We know what a fantastic job emergency services teams perform across Wales, and we are pleased to play our role in helping the Welsh Ambulance Service continue to deliver high quality services for their communities,” said Barry Zielinski, Operations and Services Director at Telent. “This project follows our successful delivery of the pilot deployment of the National Mobilisation Application (NMA) as part of the Ambulance Radio Programme (ARP) for Yorkshire Ambulance Services.”

The Panasonic team will assemble the TOUGHBOOK devices at the Cardiff facility with Telent integrating these and other components of the overall solution within the vehicles. Key components of the devices have been sourced from local suppliers across Wales. Panasonic’s facility will be staffed by Telent’s experienced vehicle engineers, with the team ensuring the vehicle upgrades do not disrupt active operations.

“The challenge for WAST was the potential disruption to operations whilst the vehicle upgrades take place,” said Will Holmes, Emergency Services Business Manager at Panasonic TOUGHBOOK. “Our state-of-the-art Cardiff facility is the ideal location to help speed up the process and enable vital equipment to be available with the minimum downtime.”

The upgrade is needed for the NMA software, a new and improved standard solution that is being deployed for all NHS Ambulance Trusts. WAST was already using the NMA Lite app for its volunteer Community First Responders, but new communication equipment for the MDVS needed to be installed into all ambulance service vehicles.

"ARP is pleased to see that collaboration between Panasonic and Telent will support the implementation of the Mobile Data and Vehicle Solution into Wales,” said Duncan Bray, ARP Director. “This is a prime example of collaborative working benefitting everyone involved.”

To find out more information about Telent, please visit:

About Telent

Telent is a leading technology company and specialist in the design, build, support, and management of the UK’s critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. We enable organisations to create, improve and operate the ICT and communication networks that their businesses and operations depend on.

Telent are at the heart of many of the UK’s and Ireland’s best-known organisations, with a strong focus on key areas including transport, emergency services, network providers and the public sector. Our expertise, accreditations and knowledge make us a trusted partner for organisations at the forefront of the digital revolution.

Clients include Transport for London, National Highways, Maritime and Coastguard Agency, Ambulance Radio Programme, Virgin Media, Network Rail, Openreach, Merseyside Fire and Rescue and Hinkley Point C.

Panasonic Press Contact:

Jim Pople

(+44) 07955 030191

About the Panasonic Group

Founded in 1918, and today a global leader in developing innovative technologies and solutions for wide-ranging applications in the consumer electronics, housing, automotive, industry, communications, and energy sectors worldwide, the Panasonic Group switched to an operating company system on April 1, 2022 with Panasonic Holdings Corporation serving as a holding company and eight companies positioned under its umbrella. The Group reported consolidated net sales of 8,378.9 billion yen (ca. 59.4 billion Euro) for the year ended March 31, 2023. To learn more about the Panasonic Group, please visit:

About Panasonic Connect Europe GmbH

Panasonic Connect Europe began operations on October 1st, 2021, creating a new Business-to-Business focused and agile organisation. With more than 400 employees and led by CEO Hiroyuki Nishiuma, the business aims to contribute to the success of its customers with innovative products and integrated systems and services – all designed to deliver its vision to Change Work, Advance Society and Connect to Tomorrow.

Panasonic Connect Europe is headquartered in Wiesbaden and consists of the following business divisions: 

  • The Mobile Solutions Business Division helps mobile workers improve productivity with its range of Toughbook rugged notebooks, business tablets and handhelds.
  • The Media Entertainment Business Division incorporating Visual System Solutions offers a range of high brightness and reliable projectors as well as high quality displays; and Broadcast & ProAV offers Smart Live Production solutions from an end-to-end portfolio consisting of PTZ and system cameras, camcorders, the Kairos IT/IP platform, switchers and robotic solutions that are widely used for live event capture, sports production, television, and xR studios.
  • Business and Industry Solutions delivers tailored technology solutions focused on Retail, Logistics and Manufacturing, using its unique Gemba Process Innovation approach. Its purpose is to increase operational efficiency and enhance customer experience, helping businesses to perform at their best, every day.
  • Panasonic Factory Solutions Europe is helping to make smart factories a reality with its wide range of automated solutions including electronics manufacturing solutions, robot and welding systems and software solutions engineering.

For more information about the Mobile Solutions Business Division, please visit:

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Welsh Ambulance Service (WAST), Telent and Panasonic TOUGHBOOK