New York, Aug. 07, 2023 (GLOBE NEWSWIRE) -- Reportlinker.com announces the release of the report "Fixed broadband operator customer satisfaction metrics 3Q 2023" - https://www.reportlinker.com/p06315393/?utm_source=GNW
"This tracker provides details on Net Promoter Score, churn intention and satisfaction with a number of elements of the fixed broadband experience."
This data set summarises the most-relevant fixed broadband customer experience KPIs for major operators in 19 countries based on primary research (Analysys Mason's 2023 consumer survey). It provides key metrics that allow for comparison between operators and highlights the best performers in individual countries and worldwide. Analysis of the data contained herein is provided in a series of reports focused on fixed broadband customer satisfaction in the different regions covered.
The survey was conducted in association with Dynata in July 2023. The survey groups were chosen to be representative of the internet-using population in each region. We set quotas on age, gender and geographical spread to that effect. There were a minimum of 1000 respondents per country.
Metrics available
- Net Promoter Score (NPS)
- Satisfaction with overall service
- Satisfaction with price
- Satisfaction with service reliability
- Satisfaction with service speed
- Satisfaction with customer service
- Satisfaction with usage restrictions
- Intention to churn from fixed broadband provider in the next 6 months.
Geographical coverage
Central and Eastern Europe
Poland
Turkey
Developed Asia–Pacific
Australia
New Zealand
Emerging Asia–Pacific
Malaysia
North America
Canada
USA
Sub-Saharan Africa
South Africa
Western Europe
France
Germany
Ireland
Italy
Norway
Spain
Sweden
UK
Read the full report: https://www.reportlinker.com/p06315393/?utm_source=GNW
About Reportlinker
ReportLinker is an award-winning market research solution. Reportlinker finds and organizes the latest industry data so you get all the market research you need - instantly, in one place.
__________________________
