Tattle Partners with Lunchbox to Streamline Multi-Channel Feedback Challenges for Restaurants

Addressing the need to streamline restaurant guest feedback and having successfully integrated with brands like Bareburger, Maman, and WingsOver, Lunchbox introduces its integration with Tattle, setting a new standard for enterprise-level guest experiences.

NEW YORK, Oct. 24, 2023 (GLOBE NEWSWIRE) -- Lunchbox, the leading enterprise restaurant technology provider, has announced its integration with Tattle, premier guest experience improvement and feedback data platform, for its 2.0 multi-channel enterprise ordering solutions. The partnership solves common operational pain points for multi-unit restaurant brands, providing access to real-time feedback, actionable guest data, and overcoming operational silos.

Partnering with Tattle, Lunchbox offers an automated, scalable guest feedback solution, streamlining operational feedback mechanisms and elevating the in-store and digital-hybrid guest experience. Layered with Lunchbox’s online ordering systems and CRM that pulls in 50+ guest data points, restaurants can now segment guests and automate personalized messaging tailored to each customer.

Recently launched with a mutual customer, Maman – the integration showed strong results:

  • Data Points: 85k+ data points collected from guest feedback, used to recommend the highest impact improvement opportunities on a store level for digital orders
  • Guest Satisfaction: 7.4% increase in dine-in guest satisfaction
  • Incident Rate: 8% decrease in incident rate
  • YoY Growth: 93% YoY growth in online and app return patron count

This integration addresses a long-standing pain point in the enterprise restaurant sector, identifying the highest-impact improvement opportunities and making data-backed decisions based on genuine, actionable guest feedback collected that is scalable across all ordering channels, including catering, web ordering, and app ordering.

"Tattle's data not only helps us improve operational efficiency and fine-tune our guest experience across various channels, but also the integration even helps us understand guests' feedback on individual menu items and adjust our recipes and optimize our menus," said Guss Firestein, Chief Development Officer at Maman. "We truly enjoy working with both Tattle and Lunchbox, and their powerful solution suite has opened our eyes to our guests' needs and wants like never before."

About Lunchbox

Lunchbox is Enterprise restaurant chains' premier restaurant technology solution to scale their digital presence. Lunchbox enables restaurant chains to build the most efficient technology stack to optimize their digital growth strategy through its suite of products specializing in app and web ordering, catering, order aggregation, guest engagement, marketing, and its OPEN API platform. The company has empowered over 5,000+ restaurant locations nationwide, including Firehouse Subs, Torchy’s Tacos, Taco Bueno, and Clean Juice. To learn more, visit www.lunchbox.io.

About Tattle

Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners' locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as Hooters, MOD Pizza, Dave's Hot Chicken, Farmer Boys, and more.

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