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December 01, 2015 10:00 ET | Source: Direct Source

Direct Source and Vokal Help Retailers Engage With Customers via In-Store Mobile Experiences

MINNEAPOLIS, MN--(Marketwired - Dec 1, 2015) - Direct Source, a tier-one retail technology consultant and solutions provider, has announced a partnership with Vokal; a digital experience agency....
November 03, 2015 11:43 ET | Source: Virtual Hold Technology

Virtual Hold Technology Secures Patent That Improves How Customers Search and Locate Customer Service Assistance via the Web

AKRON, OH--(Marketwired - Nov 3, 2015) - Virtual Hold Technology (VHT), a global leader in multichannel customer engagement solutions, has received a patent for technology that serves up customer...
October 28, 2015 10:50 ET | Source: Connect First

Connect First Names Steve Bederman New CEO

BOULDER, CO--(Marketwired - Oct 28, 2015) - Connect First has named customer experience evangelist Steve Bederman as CEO. In this role, Bederman will transform how Connect First serves the...
September 29, 2015 10:00 ET | Source: Virtual Hold Technology

New Customer-Outcome Management Software From Virtual Hold Technology Navigates Effortless Customer Interaction and Desired Outcomes

AKRON, OH--(Marketwired - Sep 29, 2015) - Virtual Hold Technology (VHT), a global leader in multichannel customer engagement solutions, has released VHT Navigator™. VHT Navigator is scalable,...
February 26, 2015 11:38 ET | Source: Virtual Hold Technology

Virtual Hold Technology Joins Interactive Intelligence Global Alliance Program

AKRON, OH--(Marketwired - Feb 26, 2015) - Virtual Hold Technology (VHT), a global leader in multichannel customer callback solutions, has joined the Interactive Intelligence Global Alliance...
February 17, 2015 17:38 ET | Source: Virtual Hold Technology

Virtual Hold Expands Channel Partners Program With Avtex, a Leading Customer Experience Consultant With Deep Interactive Intelligence Ties

AKRON, OH--(Marketwired - Feb 17, 2015) - Virtual Hold Technology (VHT), a global leader in omni-channel callback solutions for contact centers, has added Avtex to its growing roster of reseller...