Latest News and Press Releases

Want to stay updated on the latest news?

Sign into Reader Account Create Reader Account

June 25, 2026 09:05 ET | Source: PerfectServe

New PerfectServe Research: 85% of Healthcare Leaders Want to Switch Their Contact Center Vendors, But Most Feel Trapped

New data paints a picture of unwieldy contact center tech stacks that have a high maintenance burden and make it hard to train and retain operators.
June 23, 2026 09:00 ET | Source: Centrical

Centrical Extends Its Performance Intelligence OS with New Coaching Capabilities to Close the Gap Between Data and Action

Centrical expands its Performance Intelligence OS with AI Role-Play Simulations, Guided Coaching, and Real-Time Signals for frontline teams.
June 18, 2026 16:30 ET | Source: TTEC Digital

TTEC Digital Achieves NiCE Platinum Partner Status

TTEC Digital achieves NiCE Platinum Partner status, recognizing its AI, CX, and cloud expertise in delivering measurable customer outcomes.
June 02, 2026 08:31 ET | Source: Helport AI, Inc.

Helport AI Reports Commercial Validation of AI Labor in Global Consumer Finance

Helport AI expands AI Labor in global consumer finance, reporting 60% higher collections performance and securing fintech partnerships across SEA and LATAM
June 02, 2026 08:00 ET | Source: Centrical

Centrical Raises $39M to Transform Frontline Performance for the AI Era Workforce

The investment will fund Centrical’s global expansion and the development of AI tools to manage frontline performance for human and digital workers.
May 26, 2026 05:37 ET | Source: Research and Markets

CX Assurance for AI-Powered Contact Centers Research Study 2026: How the Rise of Agentic AI Necessitates a Shift from Static Monitoring to Continuous Observability

Dublin, May 26, 2026 (GLOBE NEWSWIRE) -- The "CX Assurance for AI-Powered Contact Centers" report from Metrigy has been added to ResearchAndMarkets.com's offering. The report details how the...
May 26, 2026 04:04 ET | Source: Research and Markets

Healthcare Collaboration and Contact Center Security & Compliance Research Study 2026

Dublin, May 26, 2026 (GLOBE NEWSWIRE) -- The "Collaboration and Contact Center Security & Compliance in Healthcare" report from Metrigy has been added to ResearchAndMarkets.com's...
May 13, 2026 08:00 ET | Source: TTEC Digital

TTEC Digital Signs Strategic Collaboration Agreement with AWS to Accelerate Amazon Connect Adoption

TTEC Digital signs strategic collaboration agreement with AWS to speed Amazon Connect adoption and deliver AI-powered contact center modernization.
April 02, 2026 08:00 ET | Source: TTEC Digital

As AI Collides with Legacy Contact Center Technology, TTEC Digital’s Latest Software Release Is Rewriting the Enterprise AI Playbook

TTEC announced AI Gateway, a new software solution by TTEC Digital designed to connect modern AI capabilities with legacy contact center infrastructure.
February 27, 2026 04:00 ET | Source: Tealium Inc.

Tealium and Diabolocom Deliver Unified AI‑Powered Contact Center Experiences with new integrations

London & Paris, Feb. 27, 2026 (GLOBE NEWSWIRE) -- Tealium today announced a new integration with Diabolocom, enabling brands to power intelligent, personalised customer interactions across voice...