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April 25, 2016 20:09 ET | Source: Vanguard Communications

Study: 96 Percent of Online Complaints About Doctors Fault Customer Service, Not Quality of Care

DENVER, April 25, 2016 (GLOBE NEWSWIRE) -- An analysis of nearly 35,000 online reviews of doctors nationwide has found that customer service – not physicians’ medical expertise and clinical skill –...
April 22, 2015 10:52 ET | Source: Vanguard Communications

Study: Highest Educated & Trained Doctors Get Poorest Online Reviews

DENVER, April 22, 2015 (GLOBE NEWSWIRE) -- A study of more than 28,000 online reviews of doctors suggests that American healthcare consumers are fondest of naturopaths, audiologists, oncologists and...
June 02, 2014 18:47 ET | Source: Vanguard Communications

New Happy Patient Index Ranks Best & Worst U.S. Cities by Physician Reviews

DENVER, June 2, 2014 (GLOBE NEWSWIRE) -- Patients in San Francisco and Oakland appear to be happiest with their doctors, while the least satisfied American healthcare consumers live in other...
April 30, 2013 13:03 ET | Source: Vanguard Communications

Online Doctor Reviews: Four Times More Patients Peeved About Service & Bedside Manner Than Medical Skills

DENVER, April 30, 2013 (GLOBE NEWSWIRE) -- Unhappy patients who post negative online reviews of their doctors complain about poor customer service and bedside manner four times more often than...