Latest News and Press Releases

Observe.AI today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center Workforce Engagement Management 2025-2026 Vendor Assessment.

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences...

The SELECT Awards recognize organizations and leaders redefining frontline performance through innovation and people-first leadership.

DUBLIN, Ireland, Nov. 26, 2025 (GLOBE NEWSWIRE) -- DIDWW, a global telecom operator specializing in virtual phone numbers and two-way SIP trunking services, has announced a strategic partnership...

Clootrack customers have processed over 100B OpenAI tokens, marking a major milestone in enterprise adoption of AI-driven Voice of the Customer analytics.

SAN FRANCISCO, Nov. 18, 2025 (GLOBE NEWSWIRE) -- Observe.AI, the leader in AI agents for customer experience, today announced it has been named a Gartner Cool Vendor in the “Gartner Cool Vendors in...

Dublin, Oct. 22, 2025 (GLOBE NEWSWIRE) -- The "2025-2026 Contact Center as a Service Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The report delivers a...

Helport AI deepens its BNPL partnership with Atome after strong regional results, aiming to scale AI-powered contact center teams across Southeast Asia.

Dublin, Oct. 06, 2025 (GLOBE NEWSWIRE) -- The "Agent Performance: Finding and Narrowing the Gaps" report from Metrigy has been added to ResearchAndMarkets.com's offering.This research paper, based...

Dublin, Oct. 03, 2025 (GLOBE NEWSWIRE) -- The "Microsoft Unify Model for Teams-Contact Center Integration: What Buyers Need to Know" report from Metrigy has been added to ResearchAndMarkets.com's...