Philippines’ Globe Telecom Selects Amdocs Service for Automated, Analytics-Driven Revenue Assurance

Amdocs will deliver its Revenue Guard service that builds on market-leading technology developed by cVidya, a company acquired by Amdocs earlier this year

ST. LOUIS, Nov. 08, 2016 (GLOBE NEWSWIRE) -- Amdocs (NASDAQ:DOX), the leading provider of customer experience solutions, today announced that Globe Telecom has selected the Amdocs Revenue Guard service for automated and analytics-driven revenue assurance. The Amdocs service will enable Globe Telecom to optimize revenue by proactively identifying and minimizing traditional and new digital-age revenue leakage risks before they make a negative impact on revenue or manifest in billing and charging inaccuracies, which negatively impact the customer experience.

With the Ayala Corporation and Singtel Telecommunications Limited as its major shareholders, Globe Telecom is one of the largest service providers in the Philippines and the purveyor of the Filipino digital lifestyle through its technologically advanced mobile, fixed-line and broadband Internet networks. Globe Telecom will use the Amdocs service to proactively protect its revenue generating operations across its lines of business. It will also leverage the consulting and training services offered as part of Amdocs Revenue Guard to optimize the operations.

“The entry of a company of Amdocs’ magnitude to the revenue assurance space with its acquisition of cVidya is yet another proof of the increased importance of this domain for the industry as the world becomes increasingly digital,” says Rizza Maniego-Eala, chief financial officer at Globe Telecom. “By integrating the Amdocs Revenue Guard service into our data lake, we will be able to centrally analyze and effectively share data across the different parts of our business, optimizing revenue while keeping operational costs to the absolute minimum. We see this as an additional milestone in our transformation to become a digital service provider.”

The Amdocs Revenue Guard service combines revenue assurance and fraud management software tools and expertise brought into Amdocs through its acquisition of cVidya, a leader in this space for the past 15 years, alongside dedicated professional services from Amdocs, including risk analysis consulting, business analytics, training and IT operations. The solution caters to all lines of business and service providers of all sizes and can be deployed on premise or in the cloud with flexible engagement models, including software as a service (SaaS), revenue share and key performance indicators (KPIs) models.

“In today’s world of digital immediacy, where service providers like Globe are introducing new digital services at lightning speed to meet rapidly evolving customer expectations, chief executive officers are recognizing the urgent need for tools and expertise that can protect their revenue from new and unknown leakage risks,” said Eric Updyke, group president, Systems Integration and Operations at Amdocs. “By combining market-leading technology with a rich set of services, Amdocs Revenue Guard helps our customers close the loop between detecting revenue leakage risks and managing them.”

Earlier this month at the TM Forum’s Innovation InFocus event in Dallas Texas, Amdocs took part in TM Forum’s “Smart Life: My Home, My City, My Planet” Catalyst project with its Revenue Guard service. This future-looking, multi-vendor Catalyst proof-of-concept created an Internet of Things (IoT) platform that can deliver automated services, such as connected home and car services, as prescribed by the user. Amdocs, a leading contributor to the work of the TM Forum Revenue Assurance group from its inception via cVidya, provided the much-needed revenue assurance and cyber-fraud protection layer for this Catalyst.

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About Amdocs

Amdocs is the market leader in customer experience software solutions for the world’s largest communications, entertainment and media service providers.  For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience.

The Amdocs portfolio enables service providers to capture the world of digital immediacy by operating across digital dimensions to engage customers with personalized, omni-channel experiences; creating a diversified business to capture new revenue streams; becoming data empowered to make business and operational decisions based on insight-based and predictive analytics; and achieving service agility to accelerate the fast rollout of new technologies and hybrid network services.

Amdocs and its 25,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.7 billion in fiscal 2016.

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Amdocs’ Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2015 filed on December 10, 2015 and our quarterly 6-K form furnished on February 16,May 17 and August 8 2016.


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